"This was our 30th trip to the greatest city in the world and our anniversary. We always wanted to stay at the Omni Parker House, but weren’t able to. With our two special occasions, we decided to splurge…and we’re SO glad we did!! We didn’t know what to expect, but WOW, the OPH far exceeded any expectations we had. Not only was the property breathtaking and spacious, but then we met Chhaiden! I used to teach customer service classes when I was young, so I have a habit of picking people apart. Only 4 other times in my life have I had someone be textbook perfect…Chhaiden was number 5!! She was a dream come true. She was so friendly and helpful. She treated us like we were the only people there and gave us her full attention and kindness. When she found out it was our 30th visit to Boston and our anniversary, she made a big deal over us and gave us an amazing upgrade. It was, by far, the most beautiful and most spacious room we’d ever stayed in! lol…it was nicer than our own home! Once we got back to our room the first night, another angel named Jacqui sent us a thoughtful card, gift and piece of their famous Boston Cream Pie (you HAVE to try it!). My wife and I cried when we had to leave. These two made this the best trip and anniversary EVER! Folks, you HAVE to stay at OPH. You won’t regret it! Thank you Chhaiden. Thank you Jacqui. Thank you Omni Parker House. You have shown us the most wonderful time! We love you all!"
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