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"The room is clean but the standout is the staff - they are lovely. They leave a little parcel outside your door if you do not request room service which is a really nice hands off approach. In larger establishments you just don't get anything replenished if you don't take the room service. Location is unreal - would definitely come back if we are back in York!"

"Have stayed previously. All staff we met were friendly and helpful. Breakfast good with plenty of options. Only minor criticism being room service food trays left in corridors."

"Excellent ! "

"Beautiful room, wonderful staff."

"The hotel was very nice, friendly staff and the room was very well set out. The bed was very comfy too. "

"Lovely hotel, great reception and room service staff. Friendly and very helpful. We had a king size courtyard room which was clean and had a fridge and kettle. Bed was comfortable and shower worked well. Didn't have breakfast so can't comment on that. Parking available at hotel but limited or car park at the Mount School which always had spaces. The walk into York took about 25 minutes. Only small criticism was the bar ran out of drinks including sauvignon white wine. Other than that...

"Clean room. Great staff very helpful and pleasant. Food very good and great value. Highly recommend Room 7 bed very comfortable but room cold overnight when heating off because window not draft proof but wouldn’t stop me staying again"

"Always a pleasant stay. "

"This is such a lovely hotel, we had a twin room on the top floor. The room was clean and comfortable and had a lot of charm. We had breakfast twice and there is plenty to choose from the menu. We also had an evening meal, the prawn cocktail was delicious and they are not shy on the prawns it seemed endless and very fulfilling,followed by salmon and potatoes that was cooked perfectly. The staff were so nice and helpful and nothing was to much .The property itself is a 15 min walk from the train...

"Lovely hotel, convenient location."

"I came with my friend to celebrate her special Birthday. Couldn’t fault anything. The staff were so helpful and friendly. The food was amazing and our room was comfortable, especially our beds!!!"

"Spotless room great breakfast"

"Room was clean and spacious, staff helpful, all as expected. 10 minute walk to the cathedral."

"Great stay in central York. Clean comfortable room and great breakfast. TV remote needed new batteries. Back next year"