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Reviews of The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel

5 out of 5
The Prince Gallery Tokyo Kioicho, A Luxury Collection Hotel
1-2 Kioi-cho Chiyoda-ku, Tokyo

Reviews

9.6

Exceptional

Rating 10 - Excellent. 324 out of 414 reviews" "
Rating 8 - Good. 70 out of 414 reviews" "
Rating 6 - Okay. 10 out of 414 reviews" "
Rating 4 - Poor. 6 out of 414 reviews" "
Rating 2 - Terrible. 4 out of 414 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Shezad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great rooms and fantastic staff. Great transportation links from the nearby train stations.
Stayed 1 night in Mar 2024

10/10 Excellent

Silvia

Stayed 1 night in Jan 2024

10/10 Excellent

Hsin-Yi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Have to experience
Very big Hotel, friendly staffs, very good view from the room.
Stayed 4 nights in Dec 2023

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023

10/10 Excellent

Irma

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2023

4/10 Poor

Farhad

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This is a borderline 5 star hotel, but priced at an above average 5 star hotel. Lacks atmosphere and charm in a very inconvenient location. If you are visiting Tokyo for a conference and the conference is in the conference center of the same building, the location will work, but not otherwise. We asked the concierge to book a high end sushi restaurant, but concierge booked a very mediocre restaurant
Stayed 2 nights in Nov 2023

10/10 Excellent

Alok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Vadim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern version of Akasaka Prince that was demolished in 2016. It is expensive but quality is good, especially suites.
Stayed 2 nights in Oct 2023

10/10 Excellent

Joel, Toronto

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly, helpful, competent. Luxury.
Stayed 2 nights in Oct 2023

10/10 Excellent

Cody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
exceeded my expectations by a mile.
Stayed 3 nights in Sep 2023

10/10 Excellent

Gillian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a spectacular experience we had. Everything about this hotel is beyond superb. From the service, to the rooms, amenities, breakfast, location (so many subway lines) restaurants within the hotel area if you are too tired to go out. The attention to detail is beyond words. We loved our stay at this hotel and were sad to leave when it was time to move to our next destination.
Stayed 2 nights in Aug 2023

8/10 Good

Anastasia

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Bojin, San Diego

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a magical hotel with a very respectful staff!
Stayed 3 nights in Aug 2023

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They thought of everything you need in the room. Excellent and clean hotel
Stayed 5 nights in Jul 2023

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Gonzalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property although awkward having the lobby in the upper floor
Stayed 4 nights in Apr 2023

10/10 Excellent

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views from the room, from the bar area, from the buffet breakfast: WOW. Buffet breakfast was GREAT: Japanese breakfast (miso soup, rice, salmon, pickles), egg course (any way you like it, benedict or french toast) and cereal, yogurt, fruit, all sorts of pastries, room: LOVE the bathtub and shower. Bed: so comfy!! Concierge saved me by helping last minute book car transportation from airport! and booked fancy japanese restaurant for us.
Stayed 3 nights in Apr 2023

10/10 Excellent

Osman

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious and luxurious (amenities such as tooth paste, pajamas etc). The room service was fast and tasty. The front desk, house keeping were all incredible! The hotel is by far one of the best 5 stars we’ve stayed at.
Stayed 7 nights in Mar 2023

10/10 Excellent

Alexey

Stayed 5 nights in Mar 2023

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Ankur, Jupiter

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable. Love the incense everywhere
Stayed 3 nights in Mar 2023

8/10 Good

Timothy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This plact was exceptional, but you do pay a good price for all of the amenities. But it is really wonderful.
Stayed 2 nights in Mar 2023

10/10 Excellent

Tyler Tae Hun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was good
Stayed 2 nights in Mar 2023

10/10 Excellent

Kristen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with amazing views!
Stayed 4 nights in Mar 2023

10/10 Excellent

Myriam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is phenomenal. Super clean and neat. Amazing Staff
Stayed 6 nights in Jan 2023

10/10 Excellent

Ngoc

Travelled with family
Liked: Cleanliness, staff & service, amenities
Super clean!! Super great service!! Perfect!! Best hotel ever! Lotion, shampoo… are awesome and smell rich!!

10/10 Excellent

Sang

Stayed 2 nights in Jan 2023

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, location and facilities. I will be back.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are superb. Very professional yet very friendly and usually go above and beyond to make your time easier. The atmosphere outside is good for environment for everyone. As for the inside, this is the highlight. The view is stunning and the rooms are customized a different level.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
😀
Stayed 2 nights in Dec 2022

8/10 Good

KATHERINE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2022

6/10 Okay

Joseph

Stayed 1 night in Nov 2022

10/10 Excellent

Luke, Orinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms with great views of the city, very helpful staff, excellent location convenient to subway and short taxi to Rappongi area - was really impressed by this hotel. Staff spoke good English, helped with all of our requests for more water and luggage forwarding and holding.
Stayed 2 nights in Oct 2022

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

6/10 Okay

Maxwell, Honolulu, HI

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
My reservation was for March 13. They closed most of their facilities on March 2 yet they never informed me (with 11 days until I arrived) that they had shut down half of their hotel because of Coronavirus. I understand why they closed their facilities, yet they surprised me with the information after I had already checked in. I stay at this property every time I’m in Japan and it is not cheap. The price I pay is not only for the room. It is for the fitness center, the pool, the buffet, etc. None of these facilities that I already paid for were available when I checked in. They did not offer anything to me to make up for the fact that I couldn’t use the facilities that I paid for. They wouldn’t give me late check out, they wouldn’t let me stay for tea time, they didn’t offer a room upgrade. Nothing. They just said everything is closed and that’s it. They set a reopening date of March 15 for the facilities which is the day after I stayed there. If they would have informed me about the closures in advance I could have rescheduled my booking to a date after March 15. I was extremely disappointed in how they handled the situation and I got very poor value for my money. This used to be my favorite hotel.
Stayed 1 night in Mar 2020

4/10 Poor

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I booked a three-night stay in a Club Deluxe Twin room at the Prince Gallery and checked in on Tuesday 3 March 2020. Upon checking in I was told that all facilities at the fitness center and pool were closed because of the coronavirus. I was also told that service in the club lounge had been severely restricted – no breakfast and no buffet for afternoon tea or evening cocktails. Indeed the food served for evening cocktails consisted of a small plate of cold and very unappetizing dishes. None of this information was communicated to me in advance of my stay. Also at no time during my stay was I offered any compensation like a free room upgrade or a complimentary meal at one of the restaurants. I thought as a Marriott BonVoy Gold Elite member, I would be entitled to a room upgrade subject to availability at check-in but the upgrade benefit was not offered period and no explanation was given. I had paid full price for full service but did not receive any of the main benefits I had paid for. It is like paying in advance for a four-course meal but then being told that three of the courses have been cancelled. This is completely unacceptable. I feel both cheated and insulted. I was very unhappy about the poor way I was treated at the hotel. It was all take but no give!
Stayed 3 nights in Mar 2020

10/10 Excellent

Gareth, Hong Kong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous window in room providing a lot of natural light and a beautiful view, with a kind of 'day bed' in the bay window. Excellent bar downstairs. Walking distance from Ginza and Shinjuku, with some great amenities nearby too.
Stayed 5 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel used to be Akasaka Price hotel. I didn't realized that until I arrived to the hotel. This hotel became so beautiful. I stayed at Conrad, Andes Tokyo during this trip and all those hotels were beautiful. However The Price Gallery hotel was my favorite hotel because of the view, comfortable bed. I'll stay this hotel again.
Stayed 1 night in Jan 2020

10/10 Excellent

Zoe

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and amenities
Impeccable luxury hotel in Tokyo, with spotless high tech and design-oriented features. Service and amenities were top notch. Convenient central location atop an office building right above a train station; a 15 minute drive to Shibuya, Shinjuku, Roppongi, or Skytree areas.
Stayed 5 nights in Jan 2020

10/10 Excellent

Kiran

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Anawat

Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019

8/10 Good

Tsejen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place great location.
We stayed on the club level and it was spectacularly nice. Our corner room and other room were clean, new and modern. The bath tubs are large and the shower area enormous. The toilets open automatically when you enter the bathroom and flush automatically. Everything can be controlled by a control panel aside the bed from all the lights to the do not disturb sign to the blackout shade. Our room had a wonderful view of Mt. Fuji. The only thing I didn't care for was the food in the Oasis restaurant. The pizza crust was not crispy and everything seemed a bit underdone. Perhaps it's just a personal preference but I like my pizza crust to hold its shape when in hand. he neighborhood is also great. A short walk to literally thousands of pubs, restaurants and cafes. Subway and bus are also 3 mins away. Lastly, there is a great small supermarket on the second floor of the attached shopping terrace. I loved my time there.
The view from room 3410
The view from room 3410
The hotel at night
The club lounge in the morning
Stayed 2 nights in Dec 2019

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
extraordinary Hotel
Amazing Hotel, location, services, staff, clean... they have exceptional view and great restaurants. 100% recommend
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Nov 2019

10/10 Excellent

Chjango, USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space. The way to get to your room is very security-oriented. You have to go up 2 separate elevators to access the rooms, past reception. Every floor of the hotel is pleasantly scented with some sort of ginger/herbal tincture that makes you feel like you're walking through a cup of relaxing tea. Overall, it was a great experience if you're willing to shell out the money.
Stayed 3 nights in Oct 2019

10/10 Excellent

Paul, Vancouver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The concierge staff was as good as any hotel that I have stayed in.
Stayed 4 nights in Oct 2019