"Positives:
1) Location is good, next to high end properties.
2) the layout of the hotel is really nice, with lots of greenery, nice lobby and amenities, and spacious rooms.
3) The staff were very helpful and friendly. Responded well to calls and requests.
4) the breakfast is amazing. Lots of high quality items. They have healthy and gluten free options too.
Negatives:
1) Whilst Location is good, it has nothing within walkable distance. Others were closer to the shopping areas. You can hear flights over the resort.
2) We were supposed to get 2 single beds for our boys, but got one sofa bed for 2, which wasn't a comfortable one.
3) the AC in the living room wasn't cooling. We had the technicians visiting twice but didn't really fix the issue.
4) the swimming beach is poorly maintained. We hit rocks and sea plants everywhere. No guests could swim.
5) the gym is average. Not a 5* resort standard."