Search Hotels Near The San Mateo Japanese Garden, San Francisco

"I had such high hopes for this hotel it had great reviews and from the pictures it looked cute. There was no employees on the premises when we were there. We spoke to a "front desk" employee through a kiosk that was like a zoom call and there was a terrible lag to it so communication was extremely hard. Our room was missing washrags, shampoo/ conditioner and body wash. The toilet stopped working thankfully my husband was able to fix it. And the room wasn't that clean. unfortunately Very disappointed ☹️"

"The urinal was very low"

"The property is right on the waterfront. Very good selection for Breakfast. My only issue was with the internet connection."

"Loved the gym and sauna! Staff was pleasant and professional! Breakfast is what you’d expect. But can’t complain when it’s free!! We always stay here when we’re in the area! 2nd time this year and won’t be the last! We’ll definitely be back!"

"Prefect distance to the san mateo event center "

"Great hotel. Friendly accommodating staff. Clean comfortable rooms. Overall great stay!"

"I left once I checked in and didn't stay. The property was dirty, unkept, pool was green, door to room wouldn't bolt. I am trying to obtain a refund due the poor facility."

"The AC is in the room makes huge noice, you can’t sleep if it turned on due to the noice.. you can’t sleep if it turned off due to the lack of air circulation. Overall it’s sleepless time in this room"

"Yes "