Search Hotels Near The FRIENDSTM Experience, New York

"Took my 17yr old daughter for out last adolescent spring break trip. She loved the hotel. It’s NYC so we didn’t expect a huge room. Yet ours was perfect and intimate. The staff was super friendly and welcoming. Very accommodating and professional. I would just say the communication on the location of all amenities wasn’t very clear. It was like a scavenger hunt. One restaurant turned into two hosting dinner and brunch. "

"Great location near Broadway theaters and Times Square! Great staff and very commendable accommodations. I would definitely stay here again for my next visit to Broadway and Times Square!"

"Great staff, i liked the little store available w/ things I might need at last minute"

"no drinking cup in the room, they give you a bottle of water to refill but the water cooler was empty and or operated at a trickle. Long line in mornings to pay for a coffee or breakfast. Staff was too "cool" to be helpful."

"If you're planning on taking public transportation from the airport or around town - this location could not be better. Being connected to GCS made getting around so easy! The hotel itself is fine. They let us check into our room at 9:30am without any issue. The bathroom had a mildew-y smell and the hot water wasw luke at best, but overall ok. The beds were comfortable. And the hotel was pretty quiet. I would stay here again."

"Great place.. just a little expensive"

"came in and there was a huge line to check in, was advised to come at 4PM, than was asked to do mobile checkin, which i did at 4PM, system said room can be within an hour, so agreed to 5PM, at 5PM, system showed checkin time 5:45PM, anyway decided to stand in the regular line (not the mobile check in), used the time to write a message on the app, and got a auto response that said "sorry for the delay, please write us a feedback"..., around 5:30PM (2.5 hours from 3PM the check in time), got in front of a staff member, and when I said this is so wrong, the staff member immediately said, he just check in people and if i want i can write to the management, as this is usual... Internet in the room is at a fee (i do not remember when last time was asked to pay for Internet), got 1 battle of shampoo for the entire 5 night stay... they never thought to bring another one... i checked out at 11AM sharp, and left the room at 11:10AM... in these 10 minutes was asked twice when I am leaving.... so 2.5hours delay in check in is OK, but 10 minutes checkout is not... i travel all the time and spend allot of time in hotels, never wrote a bad review... this is my first! horrible experience."

"In the morning I couldn't receive a receipt that I needed because nobody was there in the front desk. And still haven't been shared after 5 hours passed from the check out time ended. The room was not like the one originally promised to have. Dissappointing."

"Awful staying not coming back AT ALL! "