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"Mixed emotions on the stay. On the one hand the room and staff were all lovely and helpful, but an unfortunate situation has really tarnished the stay for us. We had a drink in the bar late one evening, and charged the drinks to the room per the bartenders request. We paid for these upon checkout, where we were asked to pay £45 pounds. I paid, thinking little of it other than it being a bit expensive. This didn't really sit right with us so we asked for the receipt, and saw that the drinks...

"Really fab room - it was worth the upgrade via Expedia for the higher floor. We even watched fireworks going off on the Thames! Lovely hotel. Tasty room service after a late night at Wembley and really well positioned to get about the city"

"Booked in at 6pm Friday evening paid supplement to use pool facilities (don’t understand why it’s not included in an almost £500 overnight stay) told we could not use it after 12 midday the next day… most hotels allow you to use the facilities? Our flight was not until 7pm in the evening. Too expensive for an 18 hour stay. Staff not very friendly"

"Lovely staff, very reasonably priced hotel and lots of facilities. Excellent for links to Wimbledon and lovely Thames path walks as right on the river."

"While a last minute booking due to a cancelled flight, we were blown away with the reception received and the quality of the hotel and rooms. Excellent."

"The hotel was superb just along way from the nearest tube station which meant the O2 was a good 30 - 40 min trip."

"Second time staying at this hotel. Our room was ready early in time for our arrival which was excellent and the location of the hotel was perfect for us. However, service in the restaurant, for both breakfast and lunch, was truly awful and ruined our experience. We won't stay again as there are better hotels in the immediate area."