Personal muy amable y servicial
Habitación bien amueblada
Desayuno surtido y sabroso
Piscina muy limpia y de agradable temperatura
Excelente calidad de los paños tanto en piscina como en la habitación.
Detalle de que hay pantuflas.
El hotel es precioso. El personal del hotel es maravilloso y procuran que la estancia sea perfecta. Personal como Jimena y Eder, que trabajan en los restaurantes merecen los mejores reconocimientos.
The staff was absolutely amazing. So friendly and kind! The rooms were beautiful and had great details. The property is beyond gorgeous and clean. It was a perfect getaway.
Gorgeous pool area. The rooms super cleans and well designed. Loved the ambiance music early morning. The staff was great and the food delicious. I will definitely come back.
This hotel is very beautiful, but something to keep in mind. The food and beverages from the restaurant are very over priced. Just as an example a glass of Prosecco was roughly 22-25$ (USD) which is enough to just go out in town and buy your own bottle. Also, the breakfast for just my wife and I (buffet breakfast) cost us roughly $70 USD. The breakfast selection was basic and not impressive at all. We basically wondered what we paid 70 dollars for when we saw our choices. The property is beautiful and the service was amazing! Please keep in mind it is in the jungle so you will hear jungle noises at night. Which is to be expected and honestly I thought it was pretty neat.
The staff and employees truly made our experience exceptional. The company should recognize just how important its people are to the success of the business. Any time we had any major concerns (and we had a couple), it was addressed immediately, and the staff consistently went above and beyond to ensure we had a wonderful stay. What stood out most was how committed they were to providing an outstanding guest experience. This included the housekeeping team, manager, bell staff, restaurant and bar personnel, pool staff, spa and massage team, as well as Mitchell, Adam, Marcus, Massiel, Roy, Tony, and other teams member. Everyone we interacted with was professional, attentive, and genuinely focused on delivering excellent service.Because of the people who work here, we will absolutely return. They made a lasting impression and were the reason our stay was so enjoyable.