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Pacific Star Resort and Spa

4.5 star property
Travelers discover a beachfront retreat in Tumon where pristine shores, poolside cocktails, and moments of pure relaxation create a perfect getaway experience

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Pacific Star Resort and Spa offers a white sand beach with sun loungers, poolside bar, Chandan Spa massages, gym, free WiFi, multilingual staff, and luggage storage.

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
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Guam Plaza Resort
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8.4 out of 10, Very good, 1,682 reviews
The price is ฿3,689
฿4,095 total
includes taxes & fees
27 May - 28 May
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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 35.0 per day.
Cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10 to 25 per person
  • Cots (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 35.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Pool access available from 10:00 AM to 8:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transport to and from this property

Frequently asked questions

Does Pacific Star Resort and Spa have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM to 8:00 PM.

Is Pacific Star Resort and Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pacific Star Resort and Spa?

Self-parking is free at this property.

What time is check-in at Pacific Star Resort and Spa?

Check-in start time: 3:00 PM; check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at Pacific Star Resort and Spa?

Checkout is at noon.

Where is Pacific Star Resort and Spa located?

Located in Tumon, this beachfront hotel is in the entertainment district and within a 10-minute walk of Tagada Guam Amusement Park and Ypao Beach Park. Tumon Beach and Matapang Beach Park are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

7.0

Good

6.4

Cleanliness

8.0

Location

7.4

Staff & service

6.0

Property conditions & facilities
Rating 10 - Excellent. 173 out of 999 reviews
Rating 8 - Good. 380 out of 999 reviews
Rating 6 - Okay. 247 out of 999 reviews
Rating 4 - Poor. 133 out of 999 reviews
Rating 2 - Terrible. 66 out of 999 reviews

Reviews

Verified

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have stayed at this hotel in the past, and the amenities were great. They said that because of covid-19, everything was closed. The restaurants, the spa, the pool, the bars, the gym, the concierge, even some of the entrances to the hotel were all closed. Other hotels seemed to be open and operational. I really wish that they had found a way to make it work. This hotel has a lot of potential, but with everything being closed, I found out hard to overlook the old and aging property. The elevators almost got stuck a few times. The air conditioning could not keep up in the middle of the day. On high cool, our room was up to 77 even with an extra fan from the front desk.
Stayed 10 nights in Jul 2021
Verified

2/10 Terrible

NadiA

Disliked: Property conditions & facilities, room comfort

Hot, no power for several nights, run down

We have stayed at this hotel many many times, as we travel to Guam for business very frequently. It's getting a little older, but was still a nice hotel until this last trip. The power went out on 3 different occasions during the 10 night stay, effectively locking us out of our rooms until 2 - 4 am on all 3 nights power was out. Additionally, the AC units were not working, and the rooms were incredibly hot, with no air circulation. All the guests were on the 16th floor, and all other floors blocked off (not sure if this was due to Covid or not.) The pool is also closed due to Covid, which is understandable, but frustrating due to the heat. The hotel is getting very run down and definitely needs to make some drastic improvements soon!
Stayed 7 nights in Jun 2021
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and service has deteriorated beyond belief.. it used to be a decent place to stay.. no longer there..
Stayed 6 nights in Jun 2021
Verified

6/10 Okay

In sook

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness

..

룸은 눅눅하고 곰팡이냄새가 많이나서 별로였는데..위치나 뷰...바다 근접성은 좋고, 시설도 나름 좋아요(라운드리 등) 베란다 문도 열려서 발코니 나갈수있었고 로비가 젤 시원하고 쾌적하고 좋았어요~^--^ 하지만 룸 냄새는 별로입니다. (바닥이 카페트라...)
Stayed 1 night in Mar 2020
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
お風呂が古い、錆や汚れが目立つ。 水が止まらない。 気候のせいなのか、カーペットが常に湿っている。
Stayed 4 nights in Jan 2020
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Roaches!!

We had 3 roaches in the room. One on the wall, one and the bed and one on the other bed. They crawled up on my arm while I was sleeping and I had to call the front desk to change the room at 4am in the morning. Security box was broken and even though I asked to fix it, they didn’t do anything about it.
Stayed 5 nights in Jan 2020
Verified

8/10 Good

suman

Liked: Staff & service

가성비 최고!

직원들은 친절하며 숙소는 가성비는 뛰어납니다.2가족이 잘 머무르다 왔습니다.
Stayed 3 nights in Oct 2019
Verified

6/10 Okay

Joanna

Liked: Staff & service
The service was outstanding. The people we encountered were extremely friendly. However, the resort needs some help. The AC was mediocre at best. Which created a huge humidity problem. The carpet felt almost damp when you stepped on it barefoot and the tile in the bathroom was actually wet with humidity. The room rarely got below 80 degrees F. Which made it difficult to sleep. To be fair I didn’t report it until the last day. But it was not addressed to my knowledge. The room Smelled stale and moldy as the days went on. With a little TLC this resort could be outstanding. But in this shape definitely not worth the price!
Stayed 4 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The view was amazing... my kids were happy to be spending the weekend at the hotel. Unfortunately, we checked in @ 3:00pm & checked out at 12:am the following morning. The room was dusty, the carpets felts weird & the AC wasn’t working. We assumed that the room would’ve gotten cold by the evening and tried to remain optimistic about the room.We called front desk around 11:00 pm and was only informed that there was a problem with the AC for the entire building. Thank you to the staff for understanding. I Hope next time around the conditions will improve.
Stayed 1 night in Jan 2020
Verified

8/10 Good

jinwoo

시설이 오래되었습니다 해변과 수영장이 연결 되어 좋았습니다 무난한 숙소입니다
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

JONGBAE

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

가성비 제로 더러운 일본인 소유의 호텔

40년이 넘은 호텔ㆍ녹슬고ㆍ더운물도 잘 안나오고 ㆍ수리가 전무한 호텔ㆍ10만원 짜리 만도 못한 호텔ㆍㅎㅎ
Stayed 4 nights in Dec 2019
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
룸컨디션은 생각보다 무난했습니다. 풀장은 하나지만 해변이 좋아서 만족했고 장비대여도 쉽고 해변만 관리하는 직원분들이 있어서 좋았습니다. 복잡하지 않고 프라이빗하게 즐기기에 최상입니다.
Stayed 3 nights in Jan 2020
Verified

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
뷰와 바다는 만족하지만 룸상태는 기대안하시는게 좋을거예요. 바다뷰만 보고 간다면 그건 괜찮을듯 해요
Stayed 6 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
以前も利用したが、静かな感じで良かった。街から少し離れているが、レンタカーが有れば問題無い。 名前は、以前のマリオットの方が聞こえが良さそうかな？
Stayed 3 nights in Jan 2020
Verified

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

Nope

This whole hotel needs a reno. The rooms are so old and dated. The worst was the dirty and smelly carpet. There was not one place in the room that didn't look delapatated and in need of repair, from the cocking om the shower, old furniture, stainijg, etc. We won't stay here again. It literally felt like staying at some highway inn motel.
Stayed 1 night in Dec 2019
Verified

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
スタッフの数が少ない。コンビニがない。チェックインの1時間前にエクスペディアで予約したのに、予約の確認が取れなくてチェックインに時間が掛かった。
Stayed 1 night in Jan 2020
Verified

8/10 Good

SEULGI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3박4일 커플여행 중 2박 머무른후기

아무래도 괌의 모든 숙박시설이 오래됬다보니 이쁘다거나 세련됐다는 느낌은 없었다. 오션뷰였는데, 낮은층이라 수영장에 가려 바다까지는 거의 안보였다. 가격대비 기대했던 크기도아니었다. 생각보다 아담했지만 KBS글로벌 채널이 나오는 TV, 냉장고, 침대,물,타월은 다 있어서 깔끔했다. 다만 슬리퍼가 없어서 맨발로 다닐수가 없어 여분의 신발을 신었는데, 개인용 슬리퍼 신고가기를 추천한다. 직원분들 모두 친절하고 에어컨이 딱 선선하게 틀어져있어서 덥지도 춥지도 않게 잘지냈다. 특히나 수영장 이용이 가능해서 이틀 연속 수영장에서 재밋게놀았다. 프라이빗 비치는 가보지는 못했지만 그냥 에메랄드빛이라 멀리서봐도 이쁘다는거! 주차장을 지나서 나가면 식당가도 있고, 편의점ABC마트도 도보5분거리에있다. 무려 한국인 운영ABC마트이다. 조식도 가격이 조금 비싸긴하지만 깔끔하고 맛있었습니다. 특히 식당 뷰가 오션뷰라서 아침먹다가 쌍무지개봤어요! 피에스타에 하루머무르면서 먹은 조식보다 퍼시픽이 더 좋았습니다.
Stayed 2 nights in Dec 2019
Verified

10/10 Excellent

Jung min

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
가족여행으로 적당합니다. 수영장과 해변이 연결되어있어서 매우 좋아요
Stayed 4 nights in Dec 2019
Verified

8/10 Good

YOUNGHWAN

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

퍼시픽 스타 리조트 & 스파 경험담

호텔 위치는 투몬비치와 연결되어 있어 좋았습니다. 근데 내부 시설이 조금 노후되어 있네요. 유지보수가 필요해보입니다.
Stayed 2 nights in Jan 2020
Verified

2/10 Terrible

ERIタン

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
最悪でした！不衛生で。
Stayed 4 nights in Jan 2020
Verified

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
スタッフの対応がとても良く気持ち良く滞在できました。ホテルは古いので、なんだかなぁと思う点は多々ありましたが、グアムのホテル全般が古いので その点はどこに滞在しても同じようなのかなと思いました。（新しいホテルや全面改修したホテル以外） ただ、ここのホテルはスタッフの明るさや優しさで補われていると思います。 カウントダウン花火を部屋から観ることが出来て最高でした。 反対側の部屋からだと見えないかもしれません。
Stayed 4 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

送迎は期待しない方がいい

送迎付きの部屋を予約し、念のためにHotelにも送迎があることを確認していたが、迎えの依頼をしても全く返事がなかった。webサイトからもしましたが無理でした。 口コミで「迎えがこなかった」とあったが、夜便だったのかもしれない。そこは期待しない方がいいし、夜便は迎えなしと記載してほしい。 設備がかなり古いが、不潔ではなかった。 Hotelを満喫する人には向かない。
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
立地は良いですが、シャワーの出力が弱かったり引き出しの取っ手が壊れてたり設備の老朽化が目立ちました。プライベートプールも他に比べて小さいのでここに泊まるなら隣のPIC(pacific island club)の方がいい笑
Stayed 4 nights in Dec 2019
Verified

10/10 Excellent

azu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
混雑時にもかかわらず夕日が沈む景色の見える部屋に快く代えていただきました。
Stayed 3 nights in Dec 2019
Verified

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities
スタッフの対応は優しいです。 ただ、施設の古さと清掃の雑さは海外の中でも悪い方かと…4人一室だったのですが、二人分の飲み物&シャンプー…日本から持って来てたので、何度も説明するのがめんどくさいので、諦めました。 次は違うホテルにします
Stayed 4 nights in Dec 2019