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"Reception The staff on reception went out of their way to make our stay exceptional. We travelled to Braintree to celebrate my 80th birthday as our family is somewhat scattered, with our eldest daughter living in Braintree. We had booked 3 rooms and the wonderful reception staff allowed my daughter access to each room to leave special gifts for us and balloons in my room. There was even a birthday card and prosecco from the hotel. Breakfast was delicious and plentiful, with vegetarian...

"Great room- transfer to hotel was easy "

"The staff, hotel lobby, rooms and breakfast were all good, despite the hotel being in a slightly rundown area of Stevenage. "

"The staff were helpful and knowledgeable "

"The room was clean and tidy. The bed was very comfortable and the hotel was very quiet."

"clean, excellent accomodation!!!"

"Nice hotel and comfy bed"

"Staff are attentive and do a good job of listening to their customers. Excellent transportation with the neighboring station for Cambridge, London and Stansted airport. Trains do create some noise but not an issue unless the windows are open. Food and drink options at the hotel are good, and the next door pub has additional choices."

"Clean and modern rooms, staff were very nice, fair choice of food on the menu. We will definately use again "

"Grand place to stay in the country with lovely spa facilities."

"A big thanks to Sue in particular. Nothing was a problem to her. She fetched us water , served us drinks when no one was behind the bar. Lovely lady just what you need in a hotel. "

"Good food, comfortable beed and easy parking"

"The welcome was great, Poppy upgraded us to a newly renovated room, which was a lovely gesture and the room was great"

"Clean room, very efficient service on check in,nice bar area, very quiet, perfect location to catch an early morning flight. "