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Reviews of HOSHINOYA Guguan

5 out of 5
HOSHINOYA Guguan
No.16, Wenquan Ln., Sec. 1, Dongguan Rd., Heping Dist., Taichung

Reviews

9.4

Exceptional

Rating 10 - Excellent. 90 out of 126 reviews" "
Rating 8 - Good. 29 out of 126 reviews" "
Rating 6 - Okay. 3 out of 126 reviews" "
Rating 4 - Poor. 3 out of 126 reviews" "
Rating 2 - Terrible. 1 out of 126 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really peaceful . Great onsen
Stayed 2 nights in Mar 2024

4/10 Poor

Diane

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I spent two nights at Hoshinoya Guguan in a Feng room. The hotel was accommodating, converting the beds from three singles to a king and a single for us. Regrettably, despite its stunning location in the mountains, the resort doesn’t justify its high rates. I’ve visited other hot springs resorts, and, unfortunately, Hoshinoya Guguan doesn’t measure up. Additionally, there’s ongoing construction nearby, which is incredibly loud. The noise from the banging and machines disrupted the peaceful setting, forcing us to stay indoors rather than enjoying the outdoors. For those interested in the onsen, it’s worth noting that the public hot spring is open only from 6-10 a.m. and 4-10 p.m. It closes for cleaning daily from 10 a.m. to 4 p.m., which seems impractical. Ideally, cleaning would occur overnight to not disrupt daytime use. The dining options are quite limited. Dinner at the restaurant was underwhelming with bland food, and the courses arrived too quickly, making us feel rushed. Breakfast is available from 7-9:30 a.m. and lunch from 12-2 p.m., offering narrow time frames for meals and very limited menu options. Missing the breakfast window means waiting until noon to eat. We were glad that we did not take the meal plan. In summary, the experience doesn’t live up to the price. Significant improvements are necessary to justify the cost.
Stayed 2 nights in Mar 2024

10/10 Excellent

Jimmy, Alamo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional services, clean facilities all around, accommodating requests for transportation arrangements. Great experience. Jimmy
Stayed 2 nights in Feb 2024

2/10 Terrible

Tsuey-Ju

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I like the hot spring in this property. But there are many areas this property is very poor design and managed. 1. Restaurant is not providing enough foods. As the high priced property, there is no food available while I stayed there. There is only drink in the room, no snack, no food in this property . Restaurant is closed and providing no food at all. I have to wait when they are opened. I will suggest future visitors to bring their own food while stay this property. To be hungry at that rural location is not good vacation at all. 3. Not safe to stay. My husband failed down in the stairs in the room. There are many stairs in the room. The black color make room so dark. The elevator is more like ghost place. In this property, everywhere is dark and black color. I don't like to stay in such dark place in my vacation. Overall we feel it's not good vacation for us at all. We were hungry with no food service and worry to fail in the room all the time.
Stayed 2 nights in Feb 2024

10/10 Excellent

Dag

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A retreat like nowhere else.
What a surprise and delight to arrive at this exclusive and secluded spa- retreat outside the beaten track. Wonderful and attentive service, comfortable rooms with hot-tub, a separate spa with treatments and hot water pool - and not to forget the exquisite japanese inspired cuisine! Thank you, Chef Hitoshi Kagawa.
Stayed 3 nights in Jan 2024

10/10 Excellent

Oliver

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Karen, san francisco

Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing spot for a quick family vacation. Lunch and snack options are lacking, especially compared to other Ryokans in Japan, but excellent breakfast and dinner quality.
Stayed 2 nights in Dec 2023

10/10 Excellent

Nathan

Stayed 1 night in Oct 2023

10/10 Excellent

Cherry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Jeffrey

Stayed 3 nights in Aug 2023

8/10 Good

Ka Yip Andrew

Travelled with partner
1. No shuttle bus 2. No pocket with the in-house clothes for inconvenient 3. Provided wooden sandals are too noisy and slippery when walk in outdoor wet wooden floor 4. Too many step ups and down inside the room, dangerous 5. No place to have drink and or watching news at night
Stayed 3 nights in Aug 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2020

10/10 Excellent

Vicky

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything are superb except one hotel staff won’t even listen to my request and pretend didn’t hear me. That’s so rude!
Stayed 2 nights in Jul 2020

8/10 Good

Fuman

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
月服務及清潔有待加強
玻璃窗很多油油的手印、客廳區的地板沒有清潔乾淨，有餅乾。 以這個集團的名氣及價格，有點失望。反倒餐廳的服務生很有耐心及禮貌，值得加許。
Stayed 1 night in Jul 2020

10/10 Excellent

Joseph I-Chieh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top-notch Japanese hotspring resort
The resort is impeccably tasteful and well-maintained. The hotspring quality is excellent as well. However, the property seems to be understaffed at the moment so the quality of service was not on point.
Stayed 1 night in Jul 2020

8/10 Good

pin shiuan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent through out the premise. Service and staff are superb!
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with great staff, minimalistic rooms, beautiful garden and a absolutely gorgeous Japanese Onsen!
Stayed 5 nights in Apr 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Min Huei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Escape
Excellent service, nice place and good food
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful rejuvenation spot if you can afford it
impeccable service by warm and friendly staff who were attentive without being obtrusive. beautiful, tranquil grounds lower your blood pressure immediately upon entering and the gorgeous scenery only adds to the overall ambience. the bed was super comfy and the room was spacious and comfortable. it might be useful to have a safety gate on the stairs in case of children or folks who use the restroom in the middle of the night, though. facilities were serene and lovely. the outdoor soaking area (yes, you do have to be naked) is lovely and not to be missed. overall, it is very expensive but a wonderful, worthwhile splurge if your budget allows it. we enjoyed the private access to the trailhead for a bit of morning exercise - it's a short but blood-pumping hike to the rest pavilion. note that you can walk into town fairly readily, but if anyone in your group has creaky knees, the hills and steps may be a challenge for them. we ate one meal in town and two in the hotel. again, it's not cheap, but it was excellent food, presentation, and service. i also loved the soft pajamas they have for you to wear while there - a pair for in-room use and a pair for on-premises use. it added to my overall feeling of relaxation.
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely onsen resort!
The hotel grounds and rooms are beautifully designed and built. Both public and in-room onsen are excellent! The only minor suggestion would be to expand the restaurant menu to include more choices. Also the location, while beautiful, is a bit out of the way - it's 1.5 hr car ride from Taichung train station, and we only found out later that with advanced booking, the hotel could arrange a car transfer directly from Taipei (2.5 hr). We loved our stay and would highly recommend it!
Stayed 1 night in Nov 2019

10/10 Excellent

Pin Tzu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing experience! Everything was more than we expected! Highly recommended!
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

wing yan

Stayed 2 nights in Dec 2023

8/10 Good

Yan Tung

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
經常打電話，頗多打擾，與酒店原意相背，另外第一次聽到，退房遲30分鐘就要罰錢，真的五星服務
Stayed 1 night in Nov 2023

10/10 Excellent

phoebe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

8/10 Good

Yuet Lai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023

10/10 Excellent

Ching I

Stayed 1 night in Oct 2023

10/10 Excellent

Kin heung betty

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

KOJI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Verified traveller

Stayed 1 night in Nov 2019

10/10 Excellent

Hui Ju

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

mei-yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2020

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常謝謝星野的工作人員給我們一個難忘的假期
Stayed 2 nights in Sep 2020

10/10 Excellent

Shu Lan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020

10/10 Excellent

yu yen

Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
台灣終於有真正的一線渡假村了
硬體設施強, 但餐點CP值不高,晚餐單點即可吃飽。 飯店服務人員親切且訓練有素, 也會主動上前確認是否需要幫忙拍照。 房內無電視也無音樂。 整體來說, 非常滿意, 極度放鬆的一趟旅行, 住了兩晚都沒有外出過~很願意回訪!
Stayed 2 nights in Aug 2020

8/10 Good

I Ting

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

8/10 Good

Kun Tang

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
優閒放鬆之旅
環境安靜雅緻, 造景優美, 可以讓人優閒的渡假, 享受大自然的美景. 服務人員都很親切有禮, 會盡量滿足客戶的需求, 套餐價格偏高, 口味尚佳, 每道菜份量不多但也夠飽的, 建議可以增加用餐單點或兒童餐的選項, 讓小孩也能享用, 晚間活動很少, 只有泡湯和泳池邊的雞尾酒活動, 希望多點休閒活動/設施, 能讓親子同遊的家庭有更多休閒的空間
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2020