Kadiri 😡 ZERO STARS – ESTANCIA RESORT
WARNING: DO NOT WASTE YOUR MONEY HERE!
What a terrible and disappointing experience!
Estancia Resort is outdated, poorly maintained, and seriously lacking in cleanliness. Bugs crawling everywhere, dirty bathrooms, and facilities that have clearly seen better days.
We booked two adjacent rooms, both facing an ugly parking lot. Nothing remotely relaxing or appealing about the view.
But the worst part came during checkout.
We were charged for two supposedly missing teaspoons and a bathroom towel! We had absolutely no idea what happened to these items, yet we were expected to pay for them.
Seriously? After paying for accommodations at a resort, we had to deal with charges for teaspoons and a towel?
What an insulting way to end an already disappointing stay.
As a business owner myself, I understand the importance of maintaining a property, providing quality service, and treating paying guests with respect. Unfortunately, our experience at Estancia Resort fell far below reasonable expectations.
My ratings:
Cleanliness: 0/5
Room Condition: 0/5
Room View: 0/5
Value for Money: 0/5
Overall Experience: ZERO STARS!
MY ADVICE: AVOID THIS PLACE.
Save yourself the disappointment, frustration, and unnecessary charges. There are far better accommodations deserving of your hard-earned money.
NEVER AGAIN!
This is an older property but very beautiful. The staff is very kind and courteous and they work hard to make it nice.
There are a lot of stairs and walking so if you don't want that ask for a room close to the lobby.
Room is good overall. But the reason I booked there was to relax and I was not able to. It was a long walk since the ebike was out of service. Internet acess is almost inexistent inside the room. It is not very accessible if you don’t have your own vehicle. The staff are nice though. I thought there is a hot tub inside the room but there isn’t. I wonder why they only turn the sauna and jacuzzi during the day until 6pm - it is weird. Since again, I was there to relax and expect not to walk too much.
. There’s an area that’s open sewer that smells like crap.
Location of our room is quite far where you could park your car. it requires assistance to carry your luggage. There was a time we needed assistance that we waited a good 3 hours bec. their golf cart/e-bike run out of battery charge.
Their bathroom—shower walls are visible with molds in all areas.
Ants are every where inside the room.
Disappointed with how the location of the rooms too much climbing of stairs , no restaurant in or around the property ,conditions of the property is deteriorating, we were moved 3 times because of problems with the room they need to update their pictures and reviews the place is not what we expected
The stay here was very nice, relaxing and peaceful. One small issue that I had was the WiFi. For some reason, it was difficult to connect in the room, but it connected fine when I went into the balcony. It would be nice to enjoy WiFi in the room and not having to go onto the balcony for a strong WiFi connection.
The walk to our room is kinda far, but once we have reached our room we were impressed with the view. The staff are very courteous and respectful. Staff are very honest. My niece left her gold necklace and they called us for it.
Thank YOU!
เข้าพัก 1 คืน, กุมภาพันธ์ 2025
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
Bernadette
22 ม.ค. 2025
Good facility but the wifi is bad.
เข้าพัก 1 คืน, ธันวาคม 2024
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Catalino
16 ธ.ค. 2024
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Estancia has great potential to be a 4.5 stars if they replace their beds and towels. The beds are very hard and towels are old which feels hard in the body. It has excellent view on the lake side. The pool is clean and roof top patio is good for gathering. The toiletries are also in need of attention.