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Reviews of SORANO Hotel

4 out of 5
SORANO Hotel
W1 3-1 Midorimachi, Tachikawa, Tokyo

Reviews

9.2

Wonderful

Rating 10 - Excellent. 256 out of 357 reviews" "
Rating 8 - Good. 73 out of 357 reviews" "
Rating 6 - Okay. 19 out of 357 reviews" "
Rating 4 - Poor. 3 out of 357 reviews" "
Rating 2 - Terrible. 6 out of 357 reviews" "

9.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

WAI MUN JANET

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have visited Tokyo for many times for business and family leisure. I usually stay in shinjuku or Tokyo station, my stay in sorano hotel was my second time to Tachikawa and first time to stay in Tachikawa. I stayed here because my kids love the showa kinen park. A year ago, when I visited the park, we need to travel a long way, and not enough time for kids to play. So this time, we stayed in sorano and walked to the park in 5 minutes. Sorano hotel offers spacious and modern room in reasonable price, you just have nothing to complain. Outside the hotel, there are many stylish restaurants and coffee shops which offers very nice food, but not as crowded as near the station. This hotel makes us love Tachikawa more, we will surely come back if we visit Tokyo with kids again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Kyoko

Stayed 2 nights in Mar 2024

10/10 Excellent

Jacob

Stayed 3 nights in Mar 2024

10/10 Excellent

Jonathan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooftop pool is fantastic with amazing veiws of Mt Fuji!
Stayed 5 nights in Mar 2024

10/10 Excellent

Carole Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic large room with a great outlook. Elegant and quiet hotel. Just noticed a few black hairs under the floor to ceiling mirror in the bathroom when I wiped water from the floor (I am grey) Otherwise immaculate. Highly recommended.
Stayed 7 nights in Nov 2023

10/10 Excellent

Chun Yen

Stayed 2 nights in Jan 2024

8/10 Good

atsuko

Stayed 1 night in Jan 2024

10/10 Excellent

HIROMITSU

Stayed 2 nights in Jan 2024

10/10 Excellent

RAMON, Lawton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 7 nights in Dec 2023
Response from All staff from SORANO HOTEL on 2 Jan 2024
Thank you very much for staying with us at SORANO HOTEL and posting your generous comment. We're glad that you seemed to enjoy your time in here. We'll look forward to having you with us again near future.

10/10 Excellent

Ching

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Wezi

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Matilyn

Stayed 2 nights in Dec 2023

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay at the Sorono was lovely. Perfect space for our family of three. Calm and serene environment, impeccable service, and thoughtful planning within our room. The proximity to a variety of walkable attractions was ideal. Loved the Showa Park across the street as well as the variety of restaurants and convenience stores nearby. Easy walk from the train station. Would absolutely stay again.
Stayed 3 nights in Dec 2023
Response from All staff from SORANO HOTEL on 2 Jan 2024
Thank you very much for staying with us at SORANO HOTEL and posting your generous comment. We're glad that you seemed to enjoy your time in here. Your comment will be very helpful to those who are planning to stay with us.We'll look forward to having you with us again near future.

10/10 Excellent

Reika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Robert J

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit - will be returning again in a month
Stayed 3 nights in Nov 2023
Response from All staff from SORANO HOTEL on 2 Jan 2024
Thank you very much for staying with us at SORANO HOTEL and posting your generous comment. We're glad that you seemed to enjoy your time in here. We'll look forward to having you with us again.

10/10 Excellent

Naoto

Stayed 1 night in Nov 2023

10/10 Excellent

Kunio

Stayed 1 night in Nov 2023

10/10 Excellent

Rebecca

Stayed 2 nights in Oct 2023

10/10 Excellent

Jaegyeom

Stayed 1 night in Oct 2023

10/10 Excellent

margaret

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel elevates the entire area in Tachikawa. I was very happy to experience this quiet hotel and the green space in which it is located north of the train station overlooking Showa Park. The hotel is only 3 years old and the design exquisite. My only complaint was not having coffee/tea making service in the room - in the morning, no one really wants to get dressed to go down to the lobby.
Stayed 2 nights in Oct 2023
Response from All staff from SORANO HOTEL on 5 Nov 2023
Thank you very much for staying with us at SORANO HOTEL and posting your generous comment. We're glad that you seemed to enjoy your time in here. We'll look forward to having you with us again near future.

10/10 Excellent

kazuyuki

Stayed 1 night in Oct 2023

8/10 Good

Sang Yup

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Kechi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was phenomenal- from the staff to the facilities to the room. Everything was modern & clean and the automatic toilet was soo cool. My only minor complaint was the separate fee to use the pool & spa. This is the first place I stayed where it was a separate fee to use the pool. I literally booked this hotel for the amazing infinity pool so I'm not sure why it wouldn't be included. I can see the Spa not being included but given the extreme temps in Japan how can pool access be denied. I felt like the hotel was in the middle of nowhere. It's a nice escape from the fast pace of Tokyo but I felt like there wasn't much to do or see in that area aside from the hotel. Also, it would've been nice if the staff mentioned there's a airport shuttle that comes to the hotel. Japan is SO big and can be very overwhelming. It would be nice to have more scheduled/reserved transportation available.
Stayed 2 nights in Aug 2023
Response from All staff from SORANO HOTEL on 12 Sep 2023
Thank you very much for staying with us at SORANO HOTEL and posting your generous comment.We'll share your thought with our staff and utilize them in the future.We will look forward to welcoming you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
游池係靚,但有點貴,又很多人
房間很大,員工笑容滿面,好親切,感覺好舒服,周邊環境都好理想,樓下,就有公園,夜晚返咗酒店可以周圍行,好舒服🤗🤗唯一我覺得美中不足係佢哋不提供有牙刷,因為環保關係可以理解,但可以著名不提供牙刷,避免去到冇牙刷用會有點麻煩,不過整體都值得讚
Stayed 2 nights in Aug 2023
Response from All staff from SORANO HOTEL on 30 Aug 2023
真誠感謝您前些日子入住SORANO HOTEL,得到您對飯店表揚,深表感謝。您在入住期間能感到滿足,我們也為此高興。您對飯店環境的認同,是對我們最大鼓勵。全體員工期待您的再次光臨。

10/10 Excellent

Yuki

Stayed 2 nights in Jul 2023

10/10 Excellent

Masaki, Ooi7-6-13

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good view. Spacious room.
Stayed 1 night in Jul 2023
Response from All staff from SORANO HOTEL on 31 Jul 2023
Thank you very much for staying with us at SORANO HOTEL and your kind comment.We're glad that you had enjoyed your stay.We hope to have you again in near future.

10/10 Excellent

WILLIAM, MURRIETA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Phenomenal property. I highly recommend!
Stayed 1 night in Jul 2023
Response from All staff from SORANO HOTEL on 31 Jul 2023
Thank you very much for staying with us at SORANO HOTEL and your kind comment.We're more than pleased that you enjoyed your stay.We will look forward to having you again in near future.

10/10 Excellent

CHIE

Stayed 1 night in Jul 2023

10/10 Excellent

ChiehMei

Stayed 2 nights in Apr 2023

10/10 Excellent

Harumi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. 静かで清潔、働いている人達もとっても親切で又泊まりたいです。
Stayed 1 night in Apr 2023

10/10 Excellent

Bradford

Stayed 1 night in Apr 2023

8/10 Good

yoshiaki

Stayed 1 night in Apr 2023

8/10 Good

MYONGSIK

Stayed 2 nights in Apr 2023

8/10 Good

Masaya

Stayed 1 night in Apr 2023

10/10 Excellent

Masaki, Ooi7-6-13

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Clean and easy access to parks and restaurants. Friendly to kids.
Stayed 1 night in Apr 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel I ever stayed at. Huge room, great bed.
Stayed 1 night in Apr 2023

10/10 Excellent

ATSUSHI

Stayed 1 night in Apr 2023

10/10 Excellent

YUN

Stayed 1 night in Apr 2023

8/10 Good

NOBUO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Emi

Stayed 1 night in Mar 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
This is a hidden gem in the ever expanding area of Tachikawa. The rooftop onsen is spectacular! The rooms are large and modern with balconys overlooking a park and Mt Fuji!
Stayed 7 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the modern Japanese design style of the hotel room makes us feel warm, welcome, easy flow, and calm. The hotel restaurant serves the fresh produce and fish that exceptional. The hotel staffs are super friendly and helpfully. The hotel located in the nice Showa Kinen Park in Tachikawa region.
Stayed 3 nights in Mar 2023

10/10 Excellent

HIROKO

Stayed 1 night in Feb 2023

10/10 Excellent

Thomas, Santa Fe

Travelled with partner
Liked: Staff & service, amenities
Super nice hotel. Elegant and interesting design elements. The staff was incredible. Roof top dining next to the pool is fantastic. Leo, food and beverage manager and all staff were conversant, friendly and fun. Will return.
Stayed 2 nights in Jan 2023
Response from All staff from SORANO HOTEL on 6 Feb 2023
Thank you very much for accommodating with us at SORANO HOTEL and warm message.We're glad to hear that you had a nice stay.We hope to have you sometime in near future again.

10/10 Excellent

Ai

Stayed 1 night in Jun 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Cool but not worth the price.
The room was really cool, loved the pool too, breakfast was not so good, just that in the end the service at reception, while we were checking out, was the worst ever. Tried to charge us a third time time after double-charging us already.
Stayed 1 night in Sep 2020

10/10 Excellent

angelita

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

2/10 Terrible

hiroki

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
駐車場の出し入れの件
Stayed 1 night in Apr 2024