When I first got there the woman at the front desk was VERY rude with an attitude. It was dark all the way to finding your room. First thing I wanted was to take a nice hot shower after a day at the beach. Let it run for SEVERAL+ minutes and water was ice cold and didn’t even get warm. On our way down from the room we found a ROACH on the ground. Told the front desk lady and she was rude and acted as if she didn’t care. I will NEVER be booking there again and hope to receive my money back considering we didn’t stay due to the huge bug.
The staff was great but the facility wasn't all that clean. Bar and restaurant never opened. Hot tub was colder then the pool and more then half of there arcade games weren't working and took are money and never worked. A lot of money paid for things not to even open not work
ผู้เข้าพักจริง
เข้าพัก 1 คืน, มีนาคม 2020
6/10 พอใช้
ผู้เข้าพักจริง
เดินทางกับครอบครัว
15 มี.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Was convenient to where we were going and also good for pricing. There was no hot water and rooms smelled like smoke. Was some what run down and not taken care of
I realize the hotel is under renovations but that does not excuse the cleanliness of the rooms and facility. The pool area had trash and broken pool toys scattered, no towels were clean just heaping baskets of dirty towels. The room was ok but the phone did not work and the towels in the bathroom had holes in them. I expected much more out of this hotel. The hallways were dingy and trash outside was overflowing. Would not go back again.
Both nights we were in the hotel, cars were in the parking lot playing their music loud outside our room. This went on from 1:00 am - 3:00 am both nights. When we called the front desk, nothing was done. They even said the second time we called "What do you want us to do about it, they won't listen to me"> It is your parking lot, take care of it.
The hot tub said no one under 18 may enter no exceptions. There were at least 10 kids under 18 in the hot tub at one time even though the capacity was only 8 people total. Due to these kids, the hot tub had to be drained the next day.
Filthy!! Front clerk hanging out with boyfriend barely acknowledged me. Room didn’t even have a shower curtain. Drapes didn’t close lights in my eyes all night. Should have slept in my car.
Good location but hotel needs an update. Rooms are clean but needs to be updated
deborah
เข้าพัก 1 คืน, มกราคม 2020
4/10 แย่
ผู้เข้าพักจริง
20 ม.ค. 2020
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
Needs updating desperately.
The only good thing about this place is the hotels.com discount. I would have been very upset to get this at the normal rate. Peeling walpaper, draps that would close rooms actually smelled a bit. Restaurant/Bar open to pool area so smell or chlorine made the bland eggs at the "hot" breakfast even worse.