Accor Hotels hotels in Syracuse

"Nancy was amazing! "

"I asked for more pillows and never received it. I stayed 3 nights and the room was never cleaned. "

"Had 2 rooms, booked the 2nd on-site as we had more people in our party than originally planned. Both rooms were unable to use the deadbolt locks, they weren't aligned with the door frame at all which was very concerning and we didn't get much sleep as a result. Hotel was old and needed renovations but it was clean and the staff was very professional and nice. "

"The front desk staff were nice and helpful. The facility was a little beat up (chipped paint, dirty, part of wall falling down, etc). The room was dirty - probably the dirtiest hotel room I've ever stayed in. "

"The hotel is a beautiful, historic, and charming. We loved the old doors and carved wood; it was like walking back in time....all beautifully well preserved. The staff was warm and friendly and very welcoming. We ate at both hotel restaurants and the food and service were superb. The disappointment was our room was in need of renovation/updates. It was comfortable, but the walls were heavily stained and in need of painting and the desk chair was worn and the seat cushion had a lump in the center. We also received very old bath linens; one of the towels actually had a hole in the center! There was tape left on the window framing from someone who had previously hung decorations in the room. It did not feel as though enough attention was being given to the in-room experience. We would return, but we did feel the comfort and experience the quality we would expect at a four-star hotel. "

"Very nice stay in a spotless and comfortable room. Front desk greeter Sandy was exceptionally helpful and kind. Hotel is set back from road, quiet and plenty of parking. Two fast food places adjacent to property. Two elevators, although one was out of service. Only negative was skin lotion dispenser empty in our room--hotel is apparently out of it."

"The pool area was small, bur it was good for the kids. The staff was nice, and check in/out was easy. Our room was fine, there was a big crack in the shower wall and the bed wasn't the most comfortable. This was our 2nd time staying here, because it is right in the downtown area and it is easy to walk to places. All in all this is a decent hotel, but I have definitely been to better hotels for a similar or lower price. "

"There is nothing to do at the Armory Square. Websites claim that there are boutiques & shops, but only some average restaurants. "

"Always a great place "