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Reviews of Hotel & Medi-SPA Bialy Kamien

4 out of 5
Hotel & Medi-SPA Bialy Kamien
Lesna 8, Swieradow-Zdroj, Lower Silesian

Reviews

9.2

Wonderful

Rating 10 - Excellent. 60 out of 92 reviews" "
Rating 8 - Good. 25 out of 92 reviews" "
Rating 6 - Okay. 4 out of 92 reviews" "
Rating 4 - Poor. 0 out of 92 reviews" "
Rating 2 - Terrible. 3 out of 92 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julie, Prague

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our vacation at this hotel. Quick check in. Clean room which was warm in winter. The room was well cleaned. The only downside (someone already wrote about it) the toilet is very close to the sink. At night it was quiet and we slept well. Now about the pool - it is super. The water is warm, the pool is a good size, you can safely swim (adult and not only children). Next to the pool there is a salt room with sun beds, Turkish sauna, Finnish sauna, jacuzzi with salt water and on the way out there is a jacuzzi on the street. I really liked the Turkish sauna, my daughter had a runny nose on arrival, after three days of going to this sauna runny nose was gone. We went to dinner at the restaurant a la carte and in the usual restaurant on the type of buffet for 205 zlotys for three people (drinks are paid separately). I recommend a la carte. Only the waiters are a bit slow. In general we liked everything very much. I think the hotel should also include reservations with prepayment and turn off the music in the Finnish sauna (it was just annoying). I recommend this hotel to everyone and I think we will come here again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tomasz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Stanislaw, Tyler

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great base to explore the area. Bad weather - no problem, enjoy the pool and spa area. Needs to add few english language channels on TV - satellite provides them for free eg. CNBC, BBC, Bloomberg, etc.
Stayed 3 nights in Apr 2022

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay off season for couple or with the kids
We're regular visitors of the hotel, because of its high standard and excellent welness.
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for couples and families
Stayed 2 nights in Sep 2020

8/10 Good

Eva, Ottawa, Ontario

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room, no space to place the luggage. Restaurant is overpriced and the food not the greatest.
Stayed 3 nights in Sep 2019

10/10 Excellent

Maria

Stayed 1 night in Aug 2019

6/10 Okay

Romuald

Liked: Cleanliness, staff & service, property conditions & facilities
Small airconditioned room with tiny bathroom and almost useless balcony. Fantastic breakfast.
Stayed 2 nights in Jun 2019

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was in a beautiful location in a nice relaxed town nearby the mountains. The hotel had quite an 'upmarket vibe' and the drink and restaurant menu was noticeably more expensive than similar-ranged hotels we visited in Poland, however the quality did seem very good. Our bed was comfortable but the room was smaller than it looked in the pictures - the small print on one other booking site shows that the hotel actually has a 3 star section in which our twin executive room was located (although I cant find any mention of this on hotels.com) as well as the advertised 4 star facilities, so we were a little underwhelmed having not noticed this before when reserving, and we found it a little strange that just above our bed headboard there was a window directly onto another rooms balcony. Breakfast was however excellent, and the staff all seemed friendly enough.
Stayed 1 night in Jun 2019

6/10 Okay

Wojciech

Liked: Cleanliness, staff & service
A 3* experience for 5* price
In plus - very nice and helpful staff in general and very good breakfast. Apart from this it's an average spa with an average standard of everything: - average premises - average room (beds not really comfortable with old, flabby pillows) - average swimming pool in any mean - below average, highly overpriced hotel's restaurant, serving low quality meals, on cold plates It's worth to mention that I expressed my opinion about the low quality meals served in hotel's restaurant and the reply I received from hotel could clearly describe their attitude: "You don't have to lie about our restaurant and it isn't a professional solution to the problem" It means that If I didn't like the meal served - it means I lied. Also silly statement claiming "not professional solution". Dear hotel, I don't have to be professional because I'm the guest, but you have to because you claim 4* and you charge 90 bucks per night. They couldn't give us the room booked (one double bed). They gave us 2 singles instead. They pushed the blame on booking portal for misinformation and they told us "it's not our fault, but portal misinformed you so it's not our problem". They later realised the nonsense of this statement, offering the double bed room from the next day onward, after we unpacked everything already. As an option they offered higher standard room for additional fee. If someone wants to overpay for average experience - up to you. There is however plenty competitors around.
Stayed 3 nights in Dec 2018

10/10 Excellent

anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Dave, Baldivis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spa.
The main plus to this hotel is the spa area. The pools, saunas, and other spa facilities were wonderful. The staff were good and the restaurant was ok. The food was good but the service seemed a bit disorganised. The rooms were good but nothing exceptional and the location was in a very quite area, so it was great for relaxing. It was a good stay and we would stay here again.

10/10 Excellent

Klaus

Travelled with partner
Liked: Cleanliness, amenities
Stayed 5 nights in Dec 2023

2/10 Terrible

Norbert

Stayed 3 nights in Jul 2023

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in May 2023

10/10 Excellent

Alexander

Stayed 1 night in Apr 2023

10/10 Excellent

Piotr

Stayed 1 night in Jul 2022

10/10 Excellent

Ömer

Stayed 1 night in May 2022

10/10 Excellent

KRZYSZTOF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel który gorąco polecam, byliśmy tu już czwarty raz, bardzo dobre spa, dobre jedzenie świetna obsługa .
Stayed 6 nights in Mar 2022

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 1 night in Dec 2021

10/10 Excellent

Petr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super čas a výborný welnes
Stayed 1 night in Oct 2021

10/10 Excellent

Heiko

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alles tipptopp. Wir kommen jederzeit gern wieder.
Stayed 4 nights in Oct 2021

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Bardzo pozytywny odbiór. Jesteśmy z mężem bardzo zadowoleni z pobytu. Polecamy innym z czystym sumieniem
Stayed 2 nights in Oct 2021

10/10 Excellent

peter josef

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2021

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

10/10 Excellent

Andreas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super
Stayed 2 nights in Feb 2021

10/10 Excellent

Aneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Udany pobyt
Hotel super, bardzo polecam. Bylo czysto, ladne widoki, dobre jedzenie, mila obsługa.
Stayed 4 nights in Feb 2021

8/10 Good

Mike, Apeldoorn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mooie accomodatie, nette kamers en een zeer mooie spa (betaal je uiteindelijk ook voor in 'resort' fee) nette service met badjassen en slippers. Ook het restaurant is zeker de moeite waard zowel uitgebreid ontbijtbuffet en een goede kaart id avond. Minder punt zijn de gehorige kamers
Stayed 3 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Der Service wird im Hotel kleingeschrieben
Das Hotel antwortet nicht auf Emails und ist nicht kooperativ. In der Coronazeit ändern sich tagtäglich Pläne und man muss sich auf das Hotel(personal) verlassen können. Würde keinem empfehlen hier zu buchen.
Stayed 3 nights in Jun 2020

10/10 Excellent

Lukas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lage -Top Essen-sehr gut, SPA -sehr gut, Personal sehr freundlich und hilfsbereit, zu wenig Platz zwischen Waschbecken und WC Sitz!
Stayed 3 nights in Mar 2020

10/10 Excellent

KRZYSZTOF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brdzo polecam
Bardzo dobry hotel ze znakomita kuchnia oraz doskonałym SPA wszystko w umiarkowanej cenie, bardzo polecam.
Stayed 5 nights in Feb 2020

10/10 Excellent

Janusz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wszystko, tak jak przystalo na **** gwiazdkowy hotel. Wrażenia w pełni pozytywne
Stayed 3 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020

10/10 Excellent

JOUNGSOON

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

Jiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horší nabídka při zvolení polopenze - večeře.
Stayed 2 nights in Oct 2019

2/10 Terrible

Aleksandra

Disliked: Cleanliness, property conditions & facilities, room comfort
Nasz pobyt w Hotelu okazał się od początku nieporozumieniem. W pokoju przywitał nas karaluch, po kilku godzinach dostaliśmy także informacje o podwójnej błędnej rezerwacji która być może wynikała z naszego błędu a może z winy samego bookingu na dzień dzisiejszy sytuacja rozwojowa - ale mamy żal do Hotelu że sytuacja została nam zgłoszona po godzinie 20stej gdzie juz nie było żadnego pola manewru a podczas samego zameldowania które odbyło się o godzinie 15 nikt nas nie poinformował, że mamy wynajęte dwa pokoje, w dodatku Pani która nas powiadomiła o całej sytuacji bardzo nie miła, mgliste tłumaczenia o jakiś naszych znajomych, zero profesjonalizmu, gdzie my w tej całej sytuacji zachowaliśmy stoicki spokój i po prostu próbowaliśmy wyjaśnić całą sytuację natomiast żeby być uczciwym nadmienie że poranna obsługa okazała się całkowitym przeciwieństwem i podejście było przyjazne i profesjonalne. Na pochwała zasługuje także obsługa restauracji jak i sam jej poziom. Śniadanie również bardzo dobre choć sala w której jest serwowane jest po prostu za mała i w pewnym momencie brakowało miejsc. Podsumowując Hotel szybko blokuje środki na karcie ale w razie jakichkolwiek problemów już tak szybko nie reaguje a sama obsługa staje się opryskilwa. My polecamy konkurencyjny hotel Malinowy Dwór Ps. Na drugi dzień rano przywitał nas następny karaluch człowiek tyle płaci za takie warunki do hotelu napewno nie wrócimy
Stayed 1 night in Oct 2019

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2019

8/10 Good

Izabela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bardzo przyjemny hotel
Pokój w części 4* bardzo ładny. W zestawie do kawy i herbaty z kawy tylko nescafe 3w1,czyli z cukrem,którego ja nie używam. Jedna z lampek nocnych nie działała. No i parking płatny. Poza tym wszystko inne pozytywne. Bardzo przyjemna strefa wellness. Śniadanie smaczne,choć brakowało mi bułek (był tylko chleb). Bardzo sympatyczna obsługa. Pobyt oceniam na udany.
Stayed 1 night in Oct 2019

10/10 Excellent

Stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing timeout with great breakfast
My subjective review - only with points that are important for me: - Quiet room: ***** - Good Wifi: ***** - Diversified breakfast: ***** - Near shopping/dining facilities, sights: **** - Uncomplicated parking: ***** - Raising factors: Nice Wellness area; Very good restaurant - Debasing: - -> Overall rating: 5.3 stars
Stayed 1 night in Sep 2019

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pobyt wypoczynkowy
Wspaniały hotel, zdecydowanie polecam.
Stayed 5 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

10/10 Excellent

Grazyna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wypoczynek, kondycja i zdrowie.
Wspaniały pobyt mimo slabej pogody.
Stayed 2 nights in Apr 2019