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Shangri-La Yuanqu, Suzhou

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Luxury
5.0 star property
9.4

Exceptional

Serene escape by Jinji Lake

Elegantly designed near Jinji Lake, this property offers a serene escape with stunning views and proximity to Yuanrong Times Square. Unwind with a massage at the spa, savour Chinese cuisine at two on-site restaurants, or take a dip in the indoor and outdoor pools.

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is ฿3,429
฿3,998 total
includes taxes & fees
28 Jun - 29 Jun

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe King Room

8.0 out of 10
Very good
(2 reviews)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Twin Room

1 bedroom, down duvets, minibar, in-room safe

Deluxe Twin Room

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Premier King Room

1 bedroom, down duvets, minibar, in-room safe

Premier King Room

10.0 out of 10
Exceptional
(1 review)
  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Premier Twin Room

1 bedroom, down duvets, minibar, in-room safe

Premier Twin Room

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Horizon Deluxe King Room

1 bedroom, down duvets, minibar, in-room safe

Horizon Deluxe King Room

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Horizon Deluxe Twin Room

1 bedroom, down duvets, minibar, in-room safe

Horizon Deluxe Twin Room

  • 48 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Single Beds
  • Free Wi-Fi

View all photos for Executive Suite King Room

Executive Suite King Room | 1 bedroom, down duvets, minibar, in-room safe

Executive Suite King Room

  • 96 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

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Exterior

Four Seasons Hotel Suzhou

Suzhou Industrial Park
  • Pool
  • Spa
  • Pet-friendly
  • Kids’ pool
9.6 out of 10, Exceptional, 36 reviews
The price is ฿11,051
฿12,885 total
includes taxes & fees
3 Jul - 4 Jul
Four Seasons Hotel Suzhou
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About the area

Located in Suzhou Industrial Park neighbourhood, Shangri-La Yuanqu, Suzhou is connected to a shopping centre. The area's natural beauty can be seen at Jinji Lake and popular attractions include Suzhou Culture and Arts Center and Humble Administrator's Garden. Suzhou International Expo Center and Yuanrong Times Square are two other places to visit that come recommended. Visit our Suzhou travel guide
Map
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou Industrial Park, Suzhou, Jiangsu, 215028

What's nearby

  • Jinji Lake
    Jinji Lake
    10 min walk - 0.9 km
  • Suzhou Ferris Wheel
    12 min walk - 1.1 km
  • Yuanrong Times Square
    1 min drive - 1.0 km
  • Suzhou International Expo Center
    1 min drive - 1.3 km
  • Suzhou Culture and Arts Center
    2 min drive - 1.6 km

Getting around

  • Xinghu Jie Station
    11 min walk
  • Suzhou Railway Station
    24 min drive
  • Hongqiao International Airport (SHA)
    77 min drive

Restaurants

  • Living Room
    7 min walk
  • KFC 肯德基
    11 min walk
  • KFC 肯德基
    9 min walk
  • Starbucks Reserve 星巴克臻选
    9 min walk
  • 星巴克
    7 min walk

About this property

Shangri-La Yuanqu, Suzhou

  • Luxury hotel near Jinji Lake
  • Located close to Yuanrong Times Square and Suzhou International Expo Center, Shangri-La Yuanqu, Suzhou provides a rooftop terrace, dry cleaning/laundry services and a bar. Treat yourself to a hot stone massage, aromatherapy or a facial at the on-site spa. Make sure that you enjoy lunch and dinner, along with Chinese cuisine and happy hour at the two on-site restaurants. Fitness classes and yoga classes are offered at the 24-hour health club; Shangri-La Yuanqu, Suzhou also has a business centre and a sauna. Guests can connect to free in-room WiFi.
  • You'll also find perks such as:
    • An indoor pool and an outdoor pool
    • Free self-parking
    • Buffet breakfast (surcharge), barbecues and 1 meeting room
    • Smoke-free property, a lift and a 24-hour front desk
  • Room features
  • All 303 rooms offer comforts such as 24-hour room service and air conditioning, in addition to perks such as free WiFi and safes.
  • More amenities include:
    • Down duvets and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and separate baths/showers
    • Daily housekeeping, electrical adapters/chargers and desks

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Exterior
Pan Pacific Suzhou
Suzhou Old Town
  • Pool
  • Spa
  • Free Wi-Fi
  • Restaurant
9.0 out of 10, Wonderful, 539 reviews
The price is ฿1,849
฿2,156 total
includes taxes & fees
28 Jun - 29 Jun
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 158 for adults and CNY 79 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Cafe Hong
  • Shang Garden
  • SIP Lounge

Things to do

  • 24-hour health club
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Meeting room

Outdoors

  • Barbecue grill
  • Rooftop terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CNY 350.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately CNY 158 for adults and from CNY 79 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CNY 350.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Frequently asked questions

Does Shangri-La Yuanqu, Suzhou have a pool?

Yes, this property has an indoor pool and an outdoor pool.

How much does it cost to stay at Shangri-La Yuanqu, Suzhou?

As of 25 Jun 2026, prices found for a 1-night stay for 2 adults at Shangri-La Yuanqu, Suzhou on 28 Jun 2026 start from ฿3,429, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Yuanqu, Suzhou pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Yuanqu, Suzhou?

Self-parking is free at this property.

What time is check-in at Shangri-La Yuanqu, Suzhou?

Check-in start time: 2:00 PM; check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Shangri-La Yuanqu, Suzhou?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Where is Shangri-La Yuanqu, Suzhou located?

Located in Suzhou Industrial Park, this luxury hotel is within 1 mi (2 km) of Jinji Lake, Yuanrong Times Square and Suzhou International Expo Center. Suzhou Culture and Arts Center and Suzhou Museum are also within 9 mi (15 km). Xinghu Jie Station is 11 minutes by foot and Shidaiguangchang Station is 20 minutes.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Shangri-La Yuanqu, Suzhou Reviews

9.4

Exceptional

9.6

Cleanliness

10

Location

9.4

Staff & service

9.2

Property conditions & facilities
Rating 10 - Excellent. 30 out of 41 reviews
Rating 8 - Good. 8 out of 41 reviews
Rating 6 - Okay. 1 out of 41 reviews
Rating 4 - Poor. 2 out of 41 reviews
Rating 2 - Terrible. 0 out of 41 reviews

Reviews

Verified

10/10 Excellent

Corinna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. Just a few minutes drive to Jin Ji Hu.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Louis Ka Sun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping center and public transport. Convenient store right opposite the hotel. A bit far from tourist attractions. Overall good enough.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City view room

Extremely service minded straff, convinietly placering walking distance to exhibition center and shopping mall. Convinience store across the street.
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, room was large and had great views. In the new modern part of Suzhou. The staff was very helpful especially Gavin the concierge. He way out of his way to help us navigate Suzhou. Also has plenty of restaurants near by. I have to call out the beauty of this part of town,
Stayed 5 nights in Oct 2024
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

I recently stayed at Shangri-La Suzhou Yuanqu, and I must say, it was an outstanding experience from start to finish! I want to take a moment to express my gratitude for the exceptional service provided by your concierge manager, Steven. From arranging pickup from airport to arrival at hotel, Steven went above and beyond to ensure that my stay was nothing short of perfect. His attention to detail and willingness to go the extra mile truly set him apart. Steven's commitment to providing exceptional service is truly commendable. He made my stay memorable and exceeded all expectations.
Stayed 3 nights in Oct 2023
Verified

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities
I've stayed in many hotels in China, and this is the best I've ever been in. The Internet is fantastic ... I could just carry on business as usual. The fitness center is good and very well maintained. The bar had a fantastic gin and tonic, and they even stayed open late for jetlagged me. I had a huge stack of student papers I needed to scan in, and they gladly did it for me. The English level was surprisingly good. Only two people couldn't handle my requests: the omlette chef (and I was able to finish in Chinese) and the poor guy I asked to scan my paper (I had no idea how to say "feed scanner" in Chinese). Room was big, clean, and had a fantastic view. My only complaints are that I wish they had regular water at breakfast and I couldn't find the bathroom light switch for a while. Already thinking about excuses to come back.
Stayed 4 nights in Nov 2025
Verified

10/10 Excellent

Pang-Che

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, beautiful room
Stayed 3 nights in May 2025
Verified

6/10 Okay

Arnaud

Liked: Amenities
Disliked: Cleanliness
Strong cigarette smell in the room and I even found one in the elevator. This is not acceptable. Also the temperature was stuck above 23. I had to queue in order to check out …
Stayed 3 nights in Nov 2025
Verified

8/10 Good

HYOTAK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

위치가 좋고 편의성이 좋은 호텔

금계호 주변 위치도 좋고 호텔이 아주 깨끗하고 청결하며 호텔앞에 편의점과 스타벅스가 있어 손님 만나기에도 적합함.
Stayed 2 nights in Mar 2025
Verified

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, amenities
주변 식사할만한곳과 편의시설이 많음
Stayed 3 nights in Sep 2024
Verified

10/10 Excellent

seungwon

Liked: Cleanliness, staff & service, property conditions & facilities
주변 식당등 쇼핑에도 편리함
Stayed 1 night in Aug 2024
Verified

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great stay

Excellent hotel both in offering, service and location. Can tell the mgmt put in effort in looking over slightest details.
Stayed 3 nights in Jul 2021
Verified

8/10 Good

Wei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel.

Apart from confusion at check in, all is great for this hotel. Well maintained right down to the food catered at the Horizon Lounge. We even get night nutritional double boiled dessert amidst other little touches. So pampered. Well done to the GM and team.
Stayed 3 nights in Jul 2021
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and great facilities!
Stayed 1 night in Nov 2020
Verified

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good location and new facilities!
Stayed 2 nights in Nov 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We love it

It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.
Stayed 1 night in Jul 2020
Verified

10/10 Excellent

REBEKAH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A lovely stay in a lovely place!

An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.
Stayed 3 nights in Jun 2020
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very pleased with our stay

Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.
Stayed 2 nights in Dec 2019
Verified

4/10 Poor

ERIC

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
這是一間表現失常又沒有人性和溫度的香格里拉酒店，從門口接待到工作人員大部份都很冷漠。房間設施很新，但空調溫度是固定的，冬天低溫時沒有暖氣，飯店人員說最高溫度設定上限只到25度，即使你自行設定到28度也沒用，你如果會冷，請你自己想辦法，飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床，泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁，竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時，完全束手無策，超誇張的。此外，我是香格里拉酒店的會員，入住前已告知當天是我的生日，但一整天飯店連最基本的說聲生日快樂都沒有，以國際連鎖5星級飯店而言，實在有點扯！
Stayed 1 night in Nov 2019
Verified

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great service, relatively quiet hotel

Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.
Stayed 4 nights in Nov 2019
Verified

10/10 Excellent

Yuxuan

Stayed 4 nights in Nov 2025
Verified

8/10 Good

KWAI MING ERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

MINA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025
Verified

10/10 Excellent

Ngeow Khing

Stayed 2 nights in May 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025