"Convenient located in the heart of old city this is a well operated hostel, Claire is very helpful and speaks fluent English. I’m very glad I chose to stay here while in Suzhou."
"The hotel is convenient. Room is clean. I liked the washing machine. The cleaning lady returned my Mac book after I checked out. That was extra appreciated!"
"I only stayed for two nights, but my experience at **Pan Pacific Suzhou** was fantastic. The hotel is beautiful, impeccably clean, and offers a luxurious yet comfortable atmosphere.
What truly stood out was the **exceptional customer service**. When I accidentally left my necklace behind, the staff went above and beyond to ensure its safe return—sending it to my next hotel in Shanghai **the very next day**! Their honesty, efficiency, and kindness reflect the hotel’s commitment to guest...
"Hotel is located at a quiet neighborhood; next to metro station. Accessible to all
major tourist attractions. Plenty of dining options opposite hotel. Cafes nearby. Beds were comfy. Shower room very spacious and good water pressure. Ample storage space. There’s a sofa settee and table which is really nice. Overall, big rooms at a good location. "
"Mi hotel de referencia en Suzhou. Ya he ido varias veces y no dudo en regresar. 100% recomendable. A destacar que se diferencia del resto de hoteles de la zona, es que te reciben en la puerta y te acompañan al taxi. Muy buen servicio!"
"The Marriot Suzhou is at a quiet area away from commercial area. You need to take a taxi to the close by shopping areas and tourist attraction. Other than this, the stay in Marriot Suzhou can be considered as perfect.
Check in was a bit disappointing. The staff handling the check in was probably not trained properly. She informed that all is done and passed us the room key to go to our room. While walking to the lift, she suddenly rushed to us to tell us to make payment for the stay first....
"This is one of the most spectacularly designed hotels I have ever experienced. And I've been around. It feels like a garden oasis and museum just as much as a hotel. No cost to create a mesmerizing interior was spared. A far cry from the typical 5 star tower with predictable, boring environment. Breakfast was adequate but a little lame considering that everything else is just amazing here."
"The staff are very nice and willing to help, and Kimi had provided very clear instructions by email before arriving that help us very much since this is our very first visit Su Chou."
