Susukino Street

Randor hotel heritage was clean, spacious, and close to the train station (~6-7 minutes of walking) Check in was smooth and they kept my luggage when I checked out for over one day upon request, which was nice as I didn’t need to look for external luggage storage services. One thing I would note that there was a communication issue about luggage storage and staff came up in the morning of the check out day to my room thinking that they would pick up the luggage from me directly. While it was a nice gesture, I wasn’t prepared for the unexpected door knocking and I was getting ready. Overall I would recommend this hotel.

We stayed here as a family, and overall it was a good experience with a few things to note. The room itself was very spacious definitely a big plus for families. There was plenty of sleeping space, which made everyone comfortable, though I do think the pillows could be improved for a better night’s sleep. I also wish there had been a larger table and more seating to better accommodate a family. Cleanliness was okay, but could use some improvement. I’m a bit particular when it comes to cleaning, and I did feel the need to wipe down surfaces myself with disinfectant wipes. That said, the staff truly stood out they were amazing. Check-in was smooth, and anytime we needed something, they were quick, helpful, and very accommodating. Hands down one of the best parts of our stay. The hotel itself is family-friendly in terms of room space and layout. However, the surrounding area may not feel as family-oriented. There are quite a few clubs nearby, and it gives off a bit of a red-light district vibe at night. If that doesn’t bother you, the location is actually very convenient right in the heart of downtown with plenty to do and see. Overall, a solid stay thanks to the space and incredible staff, with a few areas that could be improved.