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Reviews of Lords Plaza, Surat

3.5 out of 5
Lords Plaza, Surat
Delhi Gate Ring Road, Surat, Gujarat

Reviews

6.4
Rating 10 - Excellent. 14 out of 99 reviews" "
Rating 8 - Good. 28 out of 99 reviews" "
Rating 6 - Okay. 30 out of 99 reviews" "
Rating 4 - Poor. 16 out of 99 reviews" "
Rating 2 - Terrible. 11 out of 99 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.0/10

Amenities

5.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

manan

Stayed 1 night in Feb 2024

6/10 Okay

Taher

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Feb 2024

4/10 Poor

Jabir

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2* UK equivalent rating
Stayed 5 nights in Jan 2024

8/10 Good

Mohammad Ali

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Check out time needs to be confirmed
The hotel is tidy and clean but the confusing part is that the brochure in the hotel says that the check out time is 12 noon while the reception rang us saying that the check out time is 10am. This causes inconvenience to guests
Stayed 3 nights in Dec 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Extended stay
Lords is a nice place to stay as its location is convenient. We stayed for 2 weeks. They have an average breakfast, but they try to give you good service. Even called to ask if I was comfortable during my stay. They can improve their bathrooms and condition of their rooms for sure, but they try to accommodate.They also need to work on cleanliness.The food at the main restaurant is amazing, a must try!
Stayed 1 night in Oct 2023

8/10 Good

Kulwinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Sunil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

6/10 Okay

Mahendra

Business traveller
Stayed 1 night in May 2023

6/10 Okay

Mohamed

Liked: Staff & service
Very helpful staff especially Divya,but most times don't work,
Stayed 2 nights in Feb 2023

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Very disappointed with the state of the rooms and the bathrooms. It is run down and terribly maintained. The rooms felt dirty and tye bathrooms disgusting. They really need to refurbish and maintain the property
Stayed 9 nights in Nov 2022

8/10 Good

Hemant

Liked: Cleanliness, staff & service
Bathroom and beds needs a upgrade
Stayed 2 nights in Aug 2022

6/10 Okay

Hemant

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Rooms were clean. Staff was unfriendly. Customers bring business. Having a smile on your face with friendly approach is the key to repeat customers. Hotels are travelers second homes and they come to relax in friendly if not homely atmospheres. Surat as city is bad but some cleanup in required near property.
Stayed 1 night in Apr 2022

2/10 Terrible

Ravindra

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

8/10 Good

Varun

Business traveller
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2022

4/10 Poor

H

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
RIP off artists
Really disappointed in the hotel. When paying their stupid machine does dynamic currency transaction. This simply means you more when using a foreign card. I pointed out them and spoke to the manager they showed complete ignorance.
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not so good
Stayed 1 night in Jan 2020

6/10 Okay

Ebadul

Business traveller
Disliked: Cleanliness, room comfort
Improvement required
The hotel needs to upgrade the beds and rooms need to be more clean.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Good location. There were no towels or napkins in our room when we checked in. House keeping was prompt in sending it on informing them. Rest all was good.
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice Hotel, Staff is very helpful, very reasonable price too.
Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness
It was close to where I was suppose to go every day . I asked for iron and ironing board for 5 days and never got it . Over all the hotel was good
Stayed 2 nights in Dec 2018

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Family visit in Surat
Slow service on arrival by Concierge/lobby staff who would not collect baggage from vehicle until checkin was fully completed. Wi-Fi was not working and even after complaining nothing was done while we stayed there for 2nights. Breakfast was good with fresh food and live counter, though had to wait for a table to sit given the number of guests eating. Shower in 1 room seemed blocked. Ask for rear end rooms if you cannot bear the noise from the road that is pretty busy. Jay.
Stayed 2 nights in Dec 2018

10/10 Excellent

Jaiprakash

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable, good value
Very helpful and attentive staff. Quick check-in. (Though I had to change rooms due to smoking smell in first room) Delicious food in rooftop restaurant. I had early train to catch, so they packed a breakfast for me and took me to railway station free of charge. I always stay here when in Surat.
Stayed 1 night in Nov 2018

2/10 Terrible

Arpankumar, Usa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff is very rude.They don't hsve a customer facing skills.
Stayed 1 night in Jun 2018
Response from Samir Desai on 6 Jun 2018
Respected Mr. Patel, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make you stay with us. We apologize for the inconvenience caused to you because of local photo id address proof provided at time of check in. As local authority & hotel policy “Hotel may deny check in to guests providing Id Proof of the same city as the hotel itself.” Thanks & Regards Samir Desai

10/10 Excellent

ZAIDI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good
good
Stayed 1 night in May 2018
Response from Samir Desai on 4 Jun 2018
Dear Mr. Zaidi, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards Samir Desai

10/10 Excellent

CHARLES

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, comfortable and clean
Very convenient to railway station, and an excellent buffet in rooftop restaurant. Good value for the money.
Response from SUMIT ROY on 27 Mar 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

4/10 Poor

Raj, London

Disliked: Cleanliness, property conditions & facilities
Rooms not as good as they can be, but food is good
This would have been a good hotel 20 years ago!, it needs a lot of updating, as there are many new Hotels in the area. The windows never cleaned, the water in bath tubs floods when showering, the rooms are always missing items even after reminding the house keepers. The risk for the hotel is that they loss overseas customers, due to current level of customer expectations. The hotel does offer a good range of food and is close to the Train station to Mumbai.
Stayed 7 nights in Mar 2018
Response from SUMIT ROY on 27 Mar 2018
Respected Guest, Namaskar !! Thank you so much for choosing us for your stay. However we regret to know that we could not make your stay experience memorable. We apologize for the inconvenience caused to you. Management has addressed your concern on a serious note and taken adequate steps to prevent such incidence in future. We hope that you will not let this isolated incident influence your perception of Lords Plaza Surat & you would accord us another opportunity to serve you. We look forward to welcoming you again very soon! Thanks & Regards

8/10 Good

Jayesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Comfortable Hotel in Surat, Staff are very friendly and do try their best to make your stay pleasant, I would really recommend the deluxe rooms they are considerably comfortable, overall great experience.
Response from SUMIT ROY on 27 Mar 2018
Dear Guest, Namaskar!! Thank you so much for staying with us and sharing your wonderful words with us. We are happy to know that your stay experience was wonderful with us. Your appreciation for hotel has been shared with our team. They are delighted to know that their hard work has been noted and appreciated by you. On behalf of the team I once again thank you for your recommendation of our hotel. Please do not hesitate to write me at fomlps@Lordshotels.com for any further assistance in future. We look forward to welcome you soon. Thanks & Regards

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Experience
Very courteous staff, and supportive. near most market places (surat is not a very big city anyways), good connectivity, visit the roof top restaurant for fun. We ate only a little in the hotel, but the food was good. Rooms were clean and decent hygiene standards.
Stayed 1 night in Jan 2018

6/10 Okay

Dhananjay

Disliked: Cleanliness, property conditions & facilities
The location is in a crowded area. The parking facility is not so safe. The Rooms, particularly the toilets are dated and old. they require an upgrade/ refurbishment.
Stayed 1 night in Jan 2018

8/10 Good

Jyoti, Brisbane, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel near the station
Internet connection not up to speed. Password valid for 24 hours only - not good when you are staying for a week or more. Password should be valid for duration of stay.
Stayed 6 nights in Nov 2017

6/10 Okay

M, London

Average hotel close to Bombay market.
Room was comfortable with nice decor. Hotel staff were excellent and restaurant was good.
Stayed 4 nights in Oct 2017

10/10 Excellent

Rajeev, New Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience to stay in comfort. Back view is not that good. some toiletries facilities may be added more
Stayed 2 nights in Oct 2017

2/10 Terrible

Henning, Denmark

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Run down hotel, with very slow internet.
Overpriced, room was dirty and wifi was so slow any work was impossible (could bately open email).
Stayed 1 night in Jul 2017

6/10 Okay

Mukund

Disliked: Cleanliness, property conditions & facilities, room comfort
When no options available.
Just OK type. Airconditioning was stinking in common area. When asked to deliver toilet soap, need to remind two times. Finally when person came to give soap, he was reluctant to give two soaps.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Zakiahmad

Disliked: Cleanliness, property conditions & facilities
Frustrated stay
Frustrating experience. Not giving free wifi. For international travellers wifi could be really big help but they charge lot of money for wifi. I Will not stay again. Despite room cleaning service bathroom was not cleaned appropriately.

6/10 Okay

jigar

Disliked: Room comfort
Location wise its ideal but overall hotel experience was not so great. Air conditioner in the rooms weren't working properly. Though they changed the towels everyday in the rooms it looked like used towels. There is no free WIFI in the hotel and we have to pay for WIFI. After that also WIFI network wasn't great at all.

2/10 Terrible

Bharat

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a very good experience , staff was no good at all, service was horrible, breakfast was cold.
Response from General Manager on 19 Sep 2016
Dear Mr. Bharat, Namaskar !! Thank you so much for choosing us for your stay, however I am highly disappointed to read that we failed in keeping up with your expectations. I sincerely regret the inconvenience caused to you due to service issues, food & beverages, staff behaviour, and for not being able to deliver the service standards we set for ourselves. Rest assured the gaps that your valuable feedback has highlighted have been addressed with the staff and also improving concerns.hence there is always a scope of improvement. . We hope that you will not let this isolated incident influence your perception of Lords Plaza & you would accord us another opportunity to serve you We look forward to welcoming you again very soon!

4/10 Poor

Angel, UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel needs updating.
Reasonably clean hotel near the shopping area with hard working staff. It looks like trapped in the 1960s style so does need updating to a modern standard.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Mess up with payment system - staff very unhelpful, tried to speak to manager who was rude and condescending. Wifi not working.

6/10 Okay

Sri, kanpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An upcoming hotel in Surat
Is a good hotel with great price. However though had booked for twin bedrooms they only could offer with single bed and had to add a rollaway bed for second guest. This was unexpected. With some glitches aside the hotel is good and has a good value for price.

8/10 Good

Tisha , Naperville, illinois

A five minute taxi/auto drive to the rail station.
Our experience was positive, and the complimentary breakfast was great. The morning of our checkout the taxi that we booked, did not show-up after waiting approx. 20 minutes the hotel's van took us to the rail station, so we would not miss our scheduled train to Mumbai. Upon arrival at the rail station the driver found a porter for us to handle our four heavy luggage. This took the pressure off for us, trying to find the correct platform, carrying the luggage, and the porters placed it on the assigned seats as well. That's why I feel the little extras made this an overall positive experience. The hotel itself was reasonable for 2 nights expect to pay $100 USD for 2 nights. The rooms were clean, complimentary bottled water, and a coffee pot with tea bags, coffee, and creamer in the room.

10/10 Excellent

Malik, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel with excellent breakfast.
The hotel is nice and clean with friendly staff. The breakfast was good too.

2/10 Terrible

nikhil, New Delhi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Air Conditiong is switched off in night .
The manament closes the centrally AC plant at night and from the blower it is only fan air . We could not sleep . Complained again and again but no result . Water drainage is also blocked in the room toilets , if you are taking shower , there is enough water logged for small creatures to swim . Service is also poor . We needed 2 glasses in the room for which we had to call them 5 times . After 5 call we got small juice glasses , I called them to change it with big or regular glasses . They were not able to do it . Staff is also untrained , please inform hotel that because you are centrally located , you will always get business is wrong . Please do something ....,

6/10 Okay

JH

Hotel Stay
The Hotel its self was ok. The bathroom needs upgrading, for example the toilet roll holder was falling off, shower cubicle was mouldy looking. it may be just that room and i was just unlucky. Any way for the money i would have expected more. Laundry service is A1 (excellent), Breakfast is limited, not much variety for the meat eater.

10/10 Excellent

Niraj

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort