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"Check in delays, waiting hours to get into a room. Desk person seemed to delight in making us wait. "

"Check in was easy. Room and bathroom were clean and spacious. Lot of storage space. The balcony was nice."

"We stayed for 3 nights celebrating my birthday and our wedding anniversary. Our lodge was absolutely perfect, we actually wish we’d booked to stay longer! The staff were lovely and couldn’t do enough to make our stay special. The shuttle bus to the village and Hermits Rest are only 5 minutes away, and having the Bright Angel Trail on our doorstep was truly awesome! We ate breakfast at Harvey House cafe which served huge portions and great coffee. We can’t recommend Bright Angel Lodges enough we...

"Property was very close to south rim entrance. Clean room, enjoyed the hotel."

"Great Canyon views! Clean, quiet and close to restaurants."

"Hotel was very expensive for an outdated hotel. Internet was spotty and there was no ability to stream shows, Only tv channels. The hot tub was not hot."

"The location was very convenient for going to the Grand Canyon. The small facilities for breakfast were extremely crowded and the food was very subpar. The only hot food for breakfast was oatmeal. Our room had a strange odor which permeated our clothing and luggage, which traveled home with us. The entire hotel looked quite dated and dark and long overdue for an update. We drove around the parking lot several times in the evening looking for an available parking space."

"The dining room and lounge were closed when we were there, which was disappointing - “seasonal hours”. That was not communicated prior to our arrival."

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"Possibly the best staff I have ever encountered on all of my trips! Staff are genuinely happy to work at one of the most beautiful places on earth."

"No parking anywhere!! Driving in circle trying to find a parking spot for almost 20 minutes! No staff at Thunderbird Lodge at all. You have to check two hotels over. Then all of the roads are one way you have to go around the huge loop to get back to Thunderbird after you’ve checked in.no signs to rooms. Tv didn’t work. Horrible experience"