Karşılama yok yemekler berbat ilgi alaka berbat odadaki suya bile para yazıyorlar ultra herşey dahil aldık herşey parayla arkadaşıma kene yapıştı otelin bahçesinde ve doktora götürdük dünya para aldı çocuk alanları ücretli sakin gitmeyin rezil olursunuz paranıza yazık berbat bir otel
We had a great stay. Family of 4 staying mid to end of September. The hotel was kept clean all of the time, room was lovely and also cleaned each day.
Facilities at the time we went were good. Water slides and pool options for the kids were great and clean. Sunbeds readily available, as with most hotels it’s first come first served for the spot you get.
The food and drink choices I would describe as Ok all inclusive food and drink, nothing spectacular, nothing massively tasty but all acceptable and topped up regularly. The pool snack bar is open all day so snacks between meal times were always available. Good choice on the Cocktail menu but they all tasted average.
Animation and entertainment was Ok, I’ve been to hotels that have done a lot better with this… But it was there and the kids enjoyed it.
The beach, shops and market stalls and beach are all within a 5-10min walk.
If the price is right we will definitely be returning next year, that probably the best compliment I can give it.
Hotellet var overordnet set fint. Værelserne var pæne og rene, personalet var venligt, og maden var, som man kan forvente på et All Inclusive-hotel – udmærket, men ikke noget særligt.
Desværre oplevede vi en meget alvorlig situation, som overskygger hele opholdet. Min kone fik pludseligt hjerteflimmer, kraftige brystsmerter og smerter, der strålede ud i armen. Vi kontaktede straks receptionen og bad om hjælp.
Til vores store overraskelse kunne receptionen hverken hjælpe med at kontakte en læge eller ringe efter en ambulance. Vi stod derfor alene med en potentiel livstruende situation og måtte selv finde vej til den nærmeste lægeklinik.
Det finder jeg dybt kritisabelt. Ingen forventer, at hotelpersonalet skal kunne yde medicinsk behandling, men man bør som minimum kunne hjælpe gæster med at kontakte alarmcentralen eller en læge i en akut situation. Det er en helt grundlæggende service og et ansvar, som ethvert hotel bør være forberedt på.
Selve hotellet fortjener en fin vurdering, men håndteringen af denne nødsituation gør, at jeg ikke kan anbefale stedet uden forbehold. Jeg håber virkelig, at hotellet tager dette alvorligt og sikrer, at personalet bliver bedre uddannet i, hvordan de skal reagere, når gæster får brug for akut hjælp.
เข้าพัก 6 คืน, กรกฎาคม 2026
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
Eleanor
4 ก.ย. 2026
ไม่ชื่นชอบ: สภาพของที่พักและสิ่งอำนวยความสะดวก
We stayed at the hotel last week.
Arrived at 10:30pm and there was no hot food available, we were given a plastic bag each with a cheese & cucumber roll, a chocolate filled croissant, an apple, banana and a bottle of water.
Rooms are very dated. The room door did not lock properly and the shower leaked, leaving the bathroom floor wet.
AC did not work in the room.
This hotel being sold as having “free water park access” is extremely misleading. The water park is three slides and a couple of small activities for toddlers.
The animation team were really good at getting people involved during the day and in the evening. The indoor kids playroom definitely needs a refurb. The gaming areas were not free. The drinks were quite watered down. There were no proper juices, the apple, orange and pineapple were all like squash. The snack bar was good if you wanted some salad, chips, chicken throughout the day. The jacket potato station by the pool was great too. The main restaurant was very repetitive with the foods. No signage to identify the food, just signs stating chicken, beef, fish, vegetarian. Ice creams were available, just help yourself throughout the day which was nice. Teas and coffees are served in very small cups, so take your own mug and fill it twice. The staff weren’t very personable. They were nice but none of them spoke to the clientele, so you couldn’t build a rapport with any of them. I would rate it a 2-3 star hotel overall. We will not be rushing back.
Lots of swimming pools to choose from. Spacious room. Tasty food. All the necessities for a good holiday
เข้าพัก 2 คืน, สิงหาคม 2022
รีวิวที่ตรวจสอบแล้ว
8/10 ดี
LIMOR
24 ส.ค. 2019
ชื่นชอบ: ความสะอาด, พนักงานและบริการ
Good
Lovely hotel old rooms
เข้าพัก 1 คืน, สิงหาคม 2019
รีวิวที่ตรวจสอบแล้ว
6/10 พอใช้
ผู้เข้าพักจริง
2 มิ.ย. 2019
ชื่นชอบ: พนักงานและบริการ
Pool very full. Food hit and miss. Watch pit for the seagulls.
เข้าพัก 5 คืน, พฤษภาคม 2019
รีวิวที่ตรวจสอบแล้ว
4/10 แย่
Seema
3 ก.ย. 2018
ไม่ชื่นชอบ: ความสะดวกสบายของห้องพัก
Definitely not a 4 Star Hotel!
Apart from the cleaning staff and waiters, most of the staff were rude. The main pool area was so packed. Fully inclusive to me means you get food/drink 24-7. Breakfast was 0600-1000 then a 2 hour gap before lunch which was only from 1200-1400. Then a further gap before the snack bar open which looked like it had stale pizzas and burgers. Then dinner from 1800-2200. But they would start clearing up from around 2100/30. So after 2200 nothing to eat unless you went out. No variety food wise. Pretty much the same each day except on Bulgaria night which had better meats. Italian night was rubbish - you were better off eating in the main restaurant. Our saviour was Soul Beach behind the Rui hotel. Fantastic beach. Nessebar is also a lovely place to visit and spend the day walking around the little shops and eating/drinking in the restaurants.
The good:
Hotel kept clean, good kids pool and great water slides.
The bad:
No customers service skills whatsoever by most staff we met in the hotel and the same outside the hotel.
The hotel had awful cold repetitive food that made us all sick at one stage. We would never got back to this hotel for this reason
Animation team themselves good and very friendly but the entertainment the hotel choose to put on was very bad - they need to visit some good family friendly hotels and review their nightly entertainment. The kids loved the disco but were bored with the entertainment provided after it
A lot of massive ants running around at your feet all the time around the pool area
Finally I felt the hotel was out to make any extra money they could - a
Photographer going around taking pics trying to get you to buy them, really expensive laundry prices per item (no price for a bag wash) and no self service laundry room, salon and spa constantly being promoted, really noticeable tips jars everywhere and the kids play area next to the hotel not included in the all
Inclusive
Bulgaria seems like a nice country but Sunny Beach is no place for families - sex shops on every corner, kids begging and just generally did not feel safe