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"Overall Impression While the general condition of the hotel is satisfactory and the staff were initially helpful, several serious lapses in hygiene, housekeeping, and data privacy protocols negatively impacted my stay. 1. Food Safety & Hygiene Concerns During a visit to the downstairs restaurant , I observed approximately 10 to 15 fruit flies resting on the handles of two trays containing sweets. Staff Response: I immediately brought this to the attention of two staff members on duty....

"Nice property, good food and location "

"The rooms are small for the anount they charging."

"Clean room courtesy staff "

"My stay was very disappointing from the moment I arrived. Despite the confirmed 12:00 PM check-in time, I was made to wait until 2:00 PM without a satisfactory explanation or apology. The reception staff were unwelcoming, aggressive in their attitude, and far from customer-friendly. Instead of making guests feel valued, they came across as rude and unhelpful. A warm welcome and courteous service are basic expectations in a hotel like "The South Park"and unfortunately, the experience was bad...

"Ok room, staffs are very good, dinning was okay"

"It was an okay stay. I don't understand how it is a 4-star hotel. It barely makes the cut for a 3-star, let alone 4. Everything was extremely average. Food was a bit above average, and the restaurant was clean. The whole 3rd floor smelt like cigarettes, and our bedsheets and blankets did too."

"Excellent"

"It is acceptable to remain, though not as promising as anticipated."

"My stay at Udaya was incredibly disappointing. The washrooms were clogged, and the air conditioning wasn’t working. When I asked about a new room, they sent an AC technician at 1:00 AM instead. Eventually, they did move us to a new room, but it was a long wait."

"Clean and newly renovated. Nice clean bathroom. Staff friendly and helpful. Little pricey though ."