6/10 พอใช้
Allison, Snellville
เดินทางเพื่อธุรกิจ
24 ส.ค. 2025
ชื่นชอบ: ความสะอาด
ไม่ชื่นชอบ: พนักงานและบริการ
II pre-booked my stay via Expedia while visiting home to see my mother in hospice. Before arrival, I communicated that this was a stressful time, I had not been sleeping much, and I needed privacy with the “Do Not Disturb” request in place. My credit card was on file, and the DND sign was clearly on my door.
On the first morning, the little rest I was able to get was cut short at around 8:20 a.m. when a staff member banged on my door for an extended period of time—despite the DND sign. When I called management, they said they would “look into it,” but nothing was resolved. I later discovered the disturbance was simply to replace a bottle of water I had taken from the minibar. A water bottle.
After another issue occurred, I had no choice but to check out and find another hotel. Neither the hotel nor Expedia has acknowledged the issue, and both refuse to refund me for the nights I paid for—even though I was checking out early due to their failure to respect my requests.
This was an already difficult and emotional trip, and the lack of compassion and accountability from both the hotel and Expedia made it significantly worse.
Allison
เข้าพัก 4 คืน, สิงหาคม 2025