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Room was comfortable, and breakfast options were great. However, Expedia's description of amenities was not entirely accurate, as there wasn't a playground at the hotel. Also, the bathroom floor in our room wasn't thoroughly cleaned, as it had a layer of dirt on it.
Rebecca
Stayed 1 night in May 2024
Response from Hollie on 9 May 2024
Thank you for the positive review! Sorry about the bathroom floor, we will let the proper staff member know.
The place has an odor, horrible weird decor, our room had a cracked window, street noise was loud and they were running saws by our room in the morning. We were forced to leave because we had our service dog and their pet policy was not clearly marked online. Although they have another property a few miles away that allows pets they wouldn’t let us transfer to that property but instead asked us to leave with no refund for the next night we had already paid for. Buyer beware!
Jeff
Stayed 2 nights in Apr 2024
Response from Hollie on 27 Apr 2024
Sorry you had an unpleasant experience.The front desk was not informed it was a medical service animal. We do not allow pets, we do allow medical service animals. In regards to the other property, our system is not connected to the other Greenstay. We do refer any guests with pets to go to the other location. We are updating the property so the issues in the rooms will be fixed.
Friendly staff. Big, comfy bed. Pillows could be slightly bigger (just little squares). Very clean, except for a hair on a towel and a pretty noticeable cobweb above the bed. Breakfast was alright, nothing special. There’s waffles though!
Sebastian
Stayed 1 night in Mar 2024
Response from Hollie on 21 Mar 2024
Thank you for staying with us and letting us know about the hair on the towel and the cobweb. Those issues will be inspected more often.
8/10 Good
Megan
Travelled with family and small children
19 Mar 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staffing was great. Friendly and helpful. The pictures advertised are definitely not what should be expected. Stayed in a suite with queens (more like full size, which I get that some hotels utilize smaller queens for space). Chairs around kitchenette were awful, torn, kind of sketchy. Room was clean and decent to sleep in. They just need to take care of or replace furniture.
Megan
Stayed 2 nights in Mar 2024
Response from Hollie on 20 Mar 2024
Thank you for staying with us! The hotel is being updated in the next few months so we hope you choose to stay with us again!
The check in was really easy and convenient. The lady at the front desk was very nice and tried to keep our two rooms together as best as she could understanding were a larger family. We appreciated the effort.
I appreciate the staff keeping this place nice and very well kept. I would stay again, and I am beyond picky. They were cleaner than 5 star places. It was right off the highway convenient and secure. Check in and out a breeze.
Sholanda
Stayed 1 night in Mar 2024
Response from Hollie on 13 Mar 2024
Thank you so much!!
8/10 Good
Theresa
Travelled with family
3 Mar 2024
Liked: Cleanliness, staff & service, amenities
Staff was friendly. Room could use a bit of cosmetic upkeep. Seemed clean
Room was nice and clean although the water pressure was almost non existent. Also, the TV had limited reception which was very annoying - it would fade in and out. The breakfast was a bust since there was no food left, although the staff had plenty of time to stand around and talk while people waited on the food to be replenished.
Jed
Stayed 1 night in Feb 2024
Response from Hollie on 19 Feb 2024
Thank you for the positive! Sorry for the issues with the water pressure and breakfast.
8/10 Good
Frances
10 Feb 2024
Frances
Stayed 2 nights in Feb 2024
Response from Hollie on 13 Feb 2024
Thank you for choosing to stay with us!
6/10 Okay
Damien
Business traveller
5 Feb 2024
Liked: Cleanliness, staff & service
Needs help
The hotel had been updated recently but not all of it. There was damage on drywall near the shower and mold. The bed was very hard and I tossed and turned all night.
Damien
Stayed 1 night in Feb 2024
Response from Hollie on 19 Feb 2024
Sorry for the issues with the bathroom drywall. We are working on remodeling all the rooms.
Toilet wouldn't flush completely from the first time I used it.
They must have been having problems as there was a plunger by the toilet. I tried using it to no avail.
Also, no kleenex in bathroom.
Brad
Stayed 1 night in Feb 2024
Response from Hollie on 3 Feb 2024
Sorry about the issue with the toilet in the room. The problem has been fixed.
We are sorry your stay wasn't what you thought it would be! Please reach out to us to let us know what we can do to make it a more positive experience.
Very clean and great service. Toilet and shower room was very awkward. Choices of TV stations very limited.
Loren
Stayed 1 night in Jan 2024
Response from Hollie on 19 Jan 2024
Thank you for choosing to stay with us! Sorry about the awkwardness withe the shower and toilet.
6/10 Okay
Elizabeth
10 Jan 2024
Elizabeth
Stayed 5 nights in Jan 2024
Response from Hollie on 31 Jan 2024
Thank you for choosing us. Hope we'll see ya'll in the future!
4/10 Poor
Michael
1 Jan 2024
we were looking forward to watching our nfl team play while traveling and this hotel didn't even carry cbs , a major tv station. Carpet didn,t look as if had been vacuumed very well.
Michael
Stayed 1 night in Dec 2023
Response from Hollie on 31 Jan 2024
Direct TV is going to bring CBS back in the very near future.
The staff were very helpful and accommodating. They made sure our room was cleaned while we were out for the day even though we got a late start. The hot breakfast had good selections.