Spreewald-Therme

Great Costumer service, nice and clean rooms

Decent stay. Very long line to check-in. I checked in at 3pm and the cleaning staff were still in the hallways cleaning rooms. They were also kind of in the way when trying to get to the room especially when you have a lot of luggage with you and they were also pretty loud in the hallways. The snacks in the room were average except the sour gummies which were hard and stale. I opened and tried 1 and stopped eating it after that. I called to inform them of that and they brought new jar to my room but I didn’t even want it and they still tried to charge me for that after saying they wouldn’t. Also upon checking out I was told that my snack charges would be taken off my invoice and they still tried to charge me for it. Sent me an email about needing to pay what I was told would be removed by the person who checked me out.

Reservation was for 4. Towels provided only 2. Housekeeping with charge. Even the extra towels with charge! Unlike other hotels, hiusekeeoung is everyday.