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"Amazing stay and property"

"I stayed at the SpringHill Suites Orange Beach from April 2–5 and was very disappointed. Check-in was smooth and the staff were friendly, which I appreciated. However, the cleanliness was unacceptable. Our first room had stained sheets and duvets, a dirty shower curtain, unswept floors, and residue on the wall near the towel area. Basic items like soap were missing. I attempted to cancel through Expedia, but the hotel declined and instead offered a room change. The next day, I was moved, but the...

"Great place to stay! Everything was exceptional "

"The Lodge is a great beachfront property at the Gulf Shores. There is beach access, the Gulf Shores downtown is just 5 mins away and there are great restaurants on site. The customer service at this hotel Is excellent. All our requests incl microwave and cleaning were met promptly. "

"it's a great place to stay- one of my complaints is the elevators are very slow. Also this time, we noticed that the coffee machines have been taken out of the rooms. So if you want coffee, you have to go to lobby and pay for it. "

"Just a quick stop but it was a lovely stay. Our receptionist was so welcoming and the historical property do much better than chain hotels"

"Very nice room. Quiet. Comfortable beds with nice linens. Very friendly and helpful staff. Terrific shuttle service 24/7–which I appreciated so much! "

"We had a handicap accessible room. Not on purpose but it your considering it, it was fine but the bathroom can be very slick. The hot tub at this lication was very hot and very small. Max capacity of 3 but you'd be very intimate. At least it worked and was hot. Otherwise easy access from the interstate and clean, quiet and comfortable. A newer property."

"This place was much better than i thought it would be for a Best Western. This place gets high marks all around."

"We did not have an ocean view, but that was ok because we were only in our room to sleep. The beds were very comfortable. We enjoyed the omelets each morning that were cooked to order. The only thing we did not like is that the whole hotel smelled like onions, but perhaps that was the trade-off for ready to order omelets? "

"Very good breakfast "

"Great breakfast, unique room, cleanc omfortable"

"The hotel is new, clean, and had nice amenities…however during our overnight stay we went to use the microwave in room and found it to be unplugged. Easy enough fix most of the time, but we found that the outlet was mostly obstructed by the cabinet and the cord could not be plugged in, the hole for the outlet was completely off. Just really odd that no one thought to fix that, or to even check that all appliances were operational in the few months the hotel has been opened. We reported to the...

"I had a terrible experience during my stay. I entend to inform corporate office of the incident. Approximately an hour after we check in, I went to the bathroom to remove my lipstick. I pulled a sheet of tissue from the dispenser and found it to be damp. I kept pulling sheets and the more I pulled the wetter they are. I looked indlside the tissue box cover and found a filthy wet underwear lodged inside between the box and the dispenser. The smell was so bad, I wanted to throw up! I was in shock...

"Clean room, very friendly helpful staff and excellent breakfast "

"Good location, quiet, and clean."

"Always a great place to stay "

"Yes"