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Reviews of Holiday Inn Express Southington, an IHG Hotel

2.5 out of 5
Holiday Inn Express Southington, an IHG Hotel
120 Laning St, Southington, CT

Reviews

8.4

Very good

Rating 10 - Excellent. 498 out of 1000 reviews" "
Rating 8 - Good. 302 out of 1000 reviews" "
Rating 6 - Okay. 116 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ingrin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and staff was friendly. The bedding and pillows were very comfortable and fluffy. Very nice stay.
Stayed 2 nights in May 2024

8/10 Good

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated room, friendly staff. Breakfast was ok but could be improved.
Stayed 1 night in May 2024

6/10 Okay

Angela

Liked: Staff & service
A lot of noise from the highway, made it difficult to sleep.
Stayed 1 night in May 2024

6/10 Okay

Robert

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Common and Area and Breakfast were great for traveling soccer players. Front desk was excellent and helpful. Rooms were filled with musty mildew smell that was not good and would be really bad if we were there for more than one night. I am hoping our room was the exception to the norm.
Stayed 1 night in May 2024

2/10 Terrible

Richard

Rooms were not ready until after 4pm for 3pm check in. One room smelled horrible. Very dissatisfied.
Stayed 1 night in May 2024

10/10 Excellent

Annik

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 84..renovated room clean room.
Stayed 1 night in May 2024

10/10 Excellent

Julia

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable and great customer service!
Stayed 1 night in May 2024

2/10 Terrible

Leslibeth

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
I liked my stay and it was a comfortable hotel. Only thing I didnt like is i havent recieved my refund for the incidental fee at check in
Stayed 2 nights in May 2024

8/10 Good

Ruth

Travelled with partner
Liked: Amenities
Disliked: Property conditions & facilities
It was nice but some of the ceiling in my room was falling apart
Stayed 1 night in May 2024

8/10 Good

Terri

Liked: Cleanliness
Stayed 3 nights in May 2024

10/10 Excellent

Armando

Cleanliness
Stayed 1 night in May 2024

8/10 Good

Arslan

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024

8/10 Good

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Joy Anne

Overall my stay was nice breakfast options could be much better I will definitely still be back.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean staff very kind and professional can't beat the free breakfast alot of good options
Stayed 2 nights in Apr 2024

2/10 Terrible

Rafael, Lawrenceville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
It wasn’t mentioned ANYWHERE prior to booking that the hotel was under construction. Additionally, the room we were placed in had no running water.
Stayed 1 night in Apr 2024

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was an okay hotel. It was supposed to be a non smoking property but people were smoking at the entrance and we walked through a cloud of smoke entering the building. Room was clean and comfortable and breakfast was good too.
Stayed 1 night in Apr 2024

10/10 Excellent

Wade

Stayed 3 nights in Apr 2024

8/10 Good

Wade

Liked: Staff & service, amenities
Location
Stayed 2 nights in Apr 2024

8/10 Good

ONeil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing i can complain about is no cinnamon buns all weekend 😒
Stayed 2 nights in Apr 2024

8/10 Good

Monique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Beds were super comfortable. Room was clean. Only negative was that when we went down for breakfast everything was empty.empty.
Stayed 1 night in Apr 2024
Response from front desk staff on 29 Apr 2024
We are glad you enjoyed your stay with us... Thank you for staying with us! We sincerely apologize for inconvenience caused at the breakfast. We hope to make it right for you.

10/10 Excellent

zuleyka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Apr 2024
Response from front desk staff on 29 Apr 2024
We are glad you enjoyed your stay with us... Thank you for staying with us!

2/10 Terrible

Jacklyn

Stayed 1 night in Apr 2024

10/10 Excellent

Marcella

Travelled with family
Liked: Amenities, property conditions & facilities
The room was pleasant and quiet. Breakfast was excellent. Shower was terrific! Staff was friendly and courteous.
Stayed 2 nights in Apr 2024
Response from front desk staff on 29 Apr 2024
We are glad you enjoyed your stay with us... Thank you for staying with us!

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always stay here when in the area rooms are clean staff is wonderful
Stayed 1 night in Apr 2024
Response from front desk staff on 29 Apr 2024
We are glad you enjoyed your stay with us... Thank you for staying with us!

10/10 Excellent

Misty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, and great complimentary breakfast. I'd stay again.
Stayed 1 night in Apr 2024
Response from front desk staff on 29 Apr 2024
We are glad you enjoyed your stay with us... Thank you for staying with us!

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved the room other than no fan in the bathroom. Beds were excellent. Breakfast buffet was a welcome start to the morning although the staff running it didn't seem to want to be there. The front desk clerk who checked us in was awesome!
Stayed 1 night in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

ARTHUR, Suffern

Travelled with family
Nice and quiet. Close to a lot of restaurants.
Stayed 1 night in Apr 2024

10/10 Excellent

zeidy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Liked: Amenities, property conditions & facilities
The holiday inn express was very comfortable and the breakfast was a plus.
Stayed 1 night in Apr 2024

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was super helpful and quick with check-in, along with check-out. Breakfast in the morning was delicious but the food got taken so quickly by large families. Besides that, my guest and I had a wonderful stay and will come back.
Stayed 1 night in Apr 2024

10/10 Excellent

Jose, West Hartford

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and accommodating. They were eager and ready to help. Bed was comfortable. Hotel was cute and clean. Will stay here again!
Stayed 2 nights in Apr 2024

8/10 Good

Susan, S GLASTONBURY

Business traveller
Excellent location, near 84.
Stayed 3 nights in Apr 2024

10/10 Excellent

JeanMarie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, friendly, quiet, conveniently located off of I-84
Stayed 1 night in Apr 2024

10/10 Excellent

Anne

Stayed 1 night in Apr 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff were professional and friendly. The gentleman at check-in make sure to inform us about about the free breakfast included with our stay.
Stayed 1 night in Mar 2024

8/10 Good

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. We stayed there a few times.Nice staff
Stayed 2 nights in Apr 2024

10/10 Excellent

daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is a little dated, but very clean and beds are very comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Liked: Staff & service, amenities, property conditions & facilities
Staff is very nice rooms clean spacous and quiet
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 1 night in Apr 2024

10/10 Excellent

Janice

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this hotel because I was tired and didn't want to continue on the highways at night after a business meeting. This was a very fine hotel. The lobby is quite pretty as well as functional - has some nice workstations as well as parlor furniture. The breakfast was very diverse with lots of different selections from hot to cold. 24 coffee and tea in the lobby too. The front desk person was really great when I checked in late , just slightly lost, and very tired. I appreciated the service. the room was very new and clean. I gave it 4 stars cuz the carpet , especially in the hallways could use a replacement. Really cannot complain. Also, has laundry facilities for longer term residents. Lots of parking on two levels. We are very near a highway so you might hear the noise, I recommend turning on the heat/cool fan for white noise.
Stayed 1 night in Apr 2024

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very convient
Stayed 2 nights in Mar 2024

10/10 Excellent

Lucia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Mar 2024

6/10 Okay

Francesco

Business traveller
Liked: Property conditions & facilities
Disliked: Cleanliness
blood or poop stain on the bed sheets. that's all you need to know
Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Mar 2024
Response from front desk staff on 30 Mar 2024
Thank you for Staying with us!