"Check in, room not ready, said an issue with the aircon and would text me in 20mins when room ready. Offered complimentary buffet to make up for it. 20mins later, no text. I go to the desk to follow up, the man just puts two cards in front of me, no sorry, no nothing. We needed to nap our 2yo and not having our room ready until 5:45pm was extremely frustrating. I emailed twice in the months before to request a cot in our room. Both times it was confirmed. Arrive to the room, no cot. We called...
"Check in, room not ready, said an issue with the aircon and would text me in 20mins when room ready. Offered complimentary buffet to make up for it. 20mins later, no text. I go to the desk to follow up, the man just puts two cards in front of me, no sorry, no nothing. We needed to nap our 2yo and not having our room ready until 5:45pm was extremely frustrating. I emailed twice in the months before to request a cot in our room. Both times it was confirmed. Arrive to the room, no cot. We called...
Fiona