Tried to check in after booking through Expedia yesterday, they had no information about any booking and are not currently letting their rooms out. I was left stranded, trying to get hold of someone to talk to at Expedia. They left me on hold for nearly 2 hours before I just gave up. Will never use this site again
ผู้เข้าพักจริง
เข้าพัก 1 คืน, กรกฎาคม 2021
2/10 แย่มาก
ผู้เข้าพักจริง
18 ก.ค. 2021
ไม่ชื่นชอบ: พนักงานและบริการ
Doorkeeper turned the guest away - despite prepayment - giving fear of covid as a reason. Guest left at 8pm at night in Southend on SEA with nowhere to sleep
Not really geared up for hotel guests. Staff were porters. Clouds of rubbish outside front door and some blew in and was never cleaned up. Breakfast for 5 days was 5 paper bags of food left on the first day - do croissants and muffins last five days? Bed was hard an had a waterproof sheet so was sweaty. Couldn't get the broadband to work. No tv, radio or tea coffee making facilities. Apart from that it was fine...
Good price and close to high street and shops. No tv or kettle in room and welcome brochure quite specific about not using communal kitchen, which was a shame. Wifi instructions seemed to involve setting up an account so didn't use. Very close to a big Sainsbury's. Staff helpful and polite.
A clean room with a comfortable bed and ensuite, was all I needed and was what I got. Staff were very helpful even though I arrived at 5 minutes to midnight. Good soundproofing, so no noise from the street.