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"Very disappointing experience at Hotel Henry. Before checkout, I asked if the hotel could hold our luggage due to a delayed flight and was assured it wouldn’t be a problem. The next morning, the same employee told us storage was “first come, first serve,” leaving us stuck carrying luggage around NYC in the rain. We also requested room service and fresh towels twice and never received them. The TV didn’t work either, and staff only gave us batteries, which didn’t help. Overall, the staff...

"better welcoming front desk staff. door guards were very friendly"

"great frontdesk staff"

"Staff are the best."

"Clean better but the view was 5 stars"

"Very nice and clean room, great location"

"Always stays here when traveling to NYC. Always perfect."

"We really enjoyed our stay at the Artezen. Great location, friendly and helpful staff, nice bedding, rooms have everything you need-coffee, water, robe &slippers, fridge, desk, lots of charging spaces. Highly recommend!"

"The hotel staff were extremely friendly and helpful. The location is convenient and the price for our budget. Would definitely stay again!"

"Easy check in and check out on computers. Got there early and you can leave your bags either for free if there is space in their automatic bag machine or pay $3 a bag for help. Hotel is pretty central and has a target and CVS right across the street if you forget anything. Rooms are pretty small so suits individual or young couple. Elevators seemed to be an issue around check in time as you go up one to the 4th floor then others to higher floors and a few didnt seem to work. Room had one or two...

"Frühstück oft nicht ausreichend Es konnte nichts aufgefüllt werden"

"Great location - the rooms are a bit Micro - the gym only has three cardio machines."

"The rooms were kept clean but most importantly the bathrooms were regularly cleaned. Had no issues with the shared bathroom situation. Room was excellent, beds comfortable. Window that opened and let in fresh air was a big plus. Rooftop is a great feature as is the cafe in the early mornings. I will definitely stay here again just because of the location, price, and ease of the entire booking."

"Great location. Nice to have the discounted parking validated by the front desk."

"Our AC didn’t work the first night. They did repair it pretty promptly, but we ended up having to change rooms and they gave us a small credit for that inconvenience. Everything was relatively clean, but it is an older hotel with dark carpet. I kept my socks on. The bathroom was very clean. I did see a roach in the middle of the night in the bathroom. The staff was extremely friendly and helpful. It’s a good location. I booked it because of the rooftop pool which ended up not being open because...

"Everything was great"

"Todo en general bien , buena ubicación , eso es lo mejor , la habitación bien ! Limpia y cómoda , la cama confortable y las almohadas también , lo único malo es que no te avisan y te cobran 50 dólares por noche de depósito pero no te lo devuelven , que por que la cuidas se lo queda como impuesto , deberían de informarlo así , no como depósito , eso le baja la calificación 8 tal vez"

"The property was very nice. Convenient to the Subway and restaurants. The lobby was very spacious and the bell staff were very helpful."