After reading all the reviews on line we decided against staying here. The place sounds awful. The place we did stay was lovely and they have had guest stay who have walked out of the place and payed extra just to get away..
Hotel room was dirty no hand wash bearing in mind of the current corona virus pandemic happening!!! Reception was hardly there and when asked for extra bedding I didn’t get any.
Had booked 2 x family rooms through hotels.com for 1 night for 3rd August. Was phoned by OYO "customer service line" at 10:30am on the morning of the stay to be told that the rooms were no longer available due to "circumstances". I said this was strange as i had phoned the hotel the day before to confirm and all was okay.
I phoned hotels.com who werent aware of this at all.
I then asked my wife to phone the hotel direct and asked if they had any rooms available. Strangely, they had 2 x family rooms available for £125.00.
I phoned OYO "customer service line" back and they told me that the Hotel was closed due to COVID. When i told them that this was a complete lie they got angry on the phone and said that this is what the hotel owner had told them.
I decided to phone the hotel owner direct and explain all of the above. Got diverted to his mobile and he said he wasnt at the hotel until midday and hadnt told my wife he had 2 family rooms available and that our rooms were now cancelled.
Reading the previous reviews, this clearly isnt the first time this has happened but i feel we may have dodged a bullet reading the reviews of the people that have recently stayed. Thankfully we hadnt left home but still 2 days family time at the beach ruined thanks to OYO who offered no apology. Hotels.com were no better offering no apology or no assistance with alternative accommodating.
I will take this matter further and i will make sure that this "hotel" is exposed for what i truly is
Avoid at all costs dirty room unpleasant staff unpleasant smell
Tea and coffee not replaced each day
Dirty stained bedding and towels
Sad to say I will not be returning
Was 2 hrs into a 3 hr journey to Skegness, received a text of oyo hotels saying a refund was going to returned to my bank,rang oyo customer service which was shocking to say least,the hotel was booked on free cancellation and pay on arrival, I checked my online banking and had the room price of £84 deducted from my account, spoke to 2 representatives from oyo but had no joy, so carried on to Skegness on arrival spoke to manager my booking wasn't even in there system, but I showed him my email confirmation of hotels.com, he offered my an alternative family room but not the one I booked but was glad to have a room after a 3 hour drive, the hotel wasn't anything like the photos on hotel.com the hotel was in need of some tlc outside and inside, we was given a room with 2 double beds instead of a double and 2 twin beds, that was fine like I said previously at least we had a bed for night,the manager was very good though and his staff was fine as well, it said on web site breakfast was available for £5 per person but I was told it wasn't available, we didn't spend much time there just slept there
I'd like to list everything but take too long so here is just a few.
- Beds covered in piss stains
- Red specks on the wall that honestly we thought was blood.
- mould in the shower
- stinks like damp and dead things
I could go on please please don't book here
เข้าพัก 1 คืน, กรกฎาคม 2020
รีวิวที่ตรวจสอบแล้ว
10/10 ดีเลิศ
Chris
16 ก.ย. 2018
Great for the stockcars
Really friendly staff, booked ins fright away, Weiss this hotel as we went to Skegness race way, not far from the track or city centre, rooms really clean. Breakfast was huge and well worth the money. Only downside was the main door was hanging slightly in room, reported it but it didn’t get fixed. Other then that no issues and a great service.
The toilet was mining, Under the seat was disgusting? We had to buy bleach and sanitize the toilet before we could use it. The sink was so dirty and it had dust in it!!! The toilet handle was not working without a lot of effort, The carpets were filthy from the door in?
The kettle had to be plugged in while sitting on the floor as the electric sockets were skirting board level and the flex would not reach. We did not make tea we just used the kettle to sanitize the toilet. Should we have wanted tea there were no cups.