2/10 แย่มาก
William
4 พ.ค. 2026
ไม่ชื่นชอบ: ความสะอาด, พนักงานและบริการ, สิ่งอำนวยความสะดวก
I declined housekeeping when I checked in, and for the first three days my room was not serviced. On day three, however, staff entered and cleaned my room without my request. That morning, I had removed my wedding ring after a shower and accidentally left it behind. When I returned later that day, the ring was missing.
I immediately reported the issue and was told it would be investigated and that a manager would follow up. The next day, I was informed that no one had seen the ring and there was no record of my request to opt out of room service. Instead of resolving the situation, I was offered 10,000 points, which did not address the loss.
This experience was deeply disappointing, and I will not stay here again.
William
เข้าพัก 4 คืน, เมษายน 2026