Classic Room, 2 Single Beds | Desk, soundproofing, free WiFi
Check availability

Reviews of Mercure ICON Singapore City Centre

4 out of 5
Mercure ICON Singapore City Centre
8 Club Street, Singapore

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 56 reviews" "
Rating 8 - Good. 17 out of 56 reviews" "
Rating 6 - Okay. 10 out of 56 reviews" "
Rating 4 - Poor. 5 out of 56 reviews" "
Rating 2 - Terrible. 6 out of 56 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Eddie

Travelled with partner
Liked: Staff & service
The room is like Japan hotels ,extremely small but with an oversized 50 inches Flat screen TV ! I wish the room is little bit bigger instead of large tv ! I like the buffet breakfast!
Stayed 2 nights in May 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very happy with our stay at this hotel. The rooms are small, but no smaller than others we had stayed in around Europe (possibly bigger than those in Europe at 4 star hotels) and fine for the one night we were staying. The rooms are modern, clean and comfortable. Location was excellent, with many eateries within walking easy distance to the hotel. Staff were friendly and very helpful, particularly when booking taxis from the hotel. The late 3pm check-in was the only downside as we had arrived in Singapore quite early at 6am and the room wasn't able to be made available earlier, but this is only a minor problem and not the fault of the hotels. Would certainly recommend this hotel to anyone staying in Singapore for one or more nights. Would be more than happy to book this for our next stay.
Stayed 1 night in May 2024

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Some of the online reviews for this hotel make it sound awful. When it's so not. The rooms are new and clean. The shared spaces work well. The pool is lovely. Breakfast is tasty. I stay in lots of decent hotels and was concerned seeing the reviews for here online, but had a very nice stay indeed.
Stayed 5 nights in May 2024

4/10 Poor

Tomas

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 7 nights in May 2024

6/10 Okay

Ross

Travelled with partner
Liked: Cleanliness, staff & service
The rooms are way too small, the bathroom was so small, i had to go outside to chang my mind. Very clean, great area, pool area was cool. But overall the cost of the room and the size of the wash room was very disappointing
Stayed 2 nights in May 2024

8/10 Good

Gurjit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

6/10 Okay

Imtiyaz

Travelled with family
Bathroom was 3=3 feet found very small for little kids not for grown adults
Stayed 3 nights in May 2024

8/10 Good

Charleston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and check out process. They also allowed us to check in early at 1pm which was a nice gesture and welcome. Very clean and modern design. Staff were always smilong and friendly. Excellent location near MRT stations - chinatown, maxwell and telok ayer. Lots of dining options (cafe, bars, hawker centers). Aside from no bidet and small size room, we had a blast. Thank you Mercure!
Stayed 5 nights in May 2024

8/10 Good

Luke

Business traveller
Liked: Staff & service
Good location, but rooms quite small. Room had not been cleaned when I checked in
Stayed 6 nights in Apr 2024

2/10 Terrible

Zahir

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Hanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, extemely friendly staff, small but cute rooms, great location and walking distance to many cool spots
Stayed 2 nights in Apr 2024

8/10 Good

Jie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and clean. Walkable to most of the scenic spots. Close to subway stations.
Stayed 3 nights in Apr 2024

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Really small dysfunctional gym.
Stayed 4 nights in Mar 2024

10/10 Excellent

Quentin

Stayed 2 nights in Apr 2024

2/10 Terrible

Eric

Business traveller
Disliked: Amenities
Location is excellent, close to transportation, restaurants, nightlife. 2 MRT rides from MDS expo Center, reason why I chose the place
Stayed 4 nights in Apr 2024

10/10 Excellent

Ferdinand

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is great. It is walking distance to Lau Pasat and even to Marina Bay if you dont mind walking on a hot humid day. The breakfast was excellent and one of the best I’ve had in a hotel. The helpfulness and service of the staff was topnotch, especially Zuo Xiang at reception who was very professional and very customer service oriented. Only con is the size of room and toilet which are definitely small.
Stayed 2 nights in Apr 2024

2/10 Terrible

Lynn

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Mar 2024

4/10 Poor

SUMIKO

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
ベットが小さい。部屋が狭い。 シャワーの水圧が低い。
Stayed 3 nights in May 2024

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Tetsuya

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2024

10/10 Excellent

ilham

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

ZHI

Liked: Cleanliness, staff & service, property conditions & facilities
The room is a bit small, but it offers great value for money.
Stayed 5 nights in Apr 2024

8/10 Good

yamada, nagoyashi

チャイナタさんの近く 便利です
Stayed 3 nights in May 2024

10/10 Excellent

YO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is tasty.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kerstin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und hilfsbereites Personal! Hat mir in der Notlage sofort und schnell geholfen, Frühstück sehr frisch mit großer Auswahl. Große Pool! Zimmer sind sehr klein, aber das ist wohl normal in Singapur zu sein. Ich komme gerne wieder!
Stayed 4 nights in Apr 2024

10/10 Excellent

Daisuke

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
中華街の近く良かったです
Stayed 6 nights in Apr 2024

10/10 Excellent

Viet

Liked: Staff & service, property conditions & facilities
Nice location.
Stayed 4 nights in Apr 2024

4/10 Poor

YOSHIMASA

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
3/30〜ファミリーで宿泊しました。 予約出来たので大丈夫だろうと思いつつ、公式では4月オープンとあり、本当に3月からオープンしているのか不安でしたが、3/28〜プレオープンしてる状況でした。 それを知らずに来た人達は、いたるところ工事中なのでビックリしたと思います。 なぜか1階エリアガラスにヒビが入ってるところがところどころありました、、 まず部屋についてドアの前に点検の張り紙、部屋に入ると電気系統？が入ってるボックス鍵刺しっぱなし。 そして何より狭い！ 特にトイレとシャワーブースは、体格のいい人は身動き取れなくなります。 トイレットペーパーは右上頭上にあり、不便です。 トイレとシャワーブースの境目は傾斜が低く、大人2人子供1人の3人ですが排水口も2日目で詰まってきて、トイレエリアに水漏れしないか心配でした。 排水口掃除を頼むとしてくれましたが、とても簡易な作りで、蓋を戻さず帰られました。 クローゼットはなく、オープンエリアに短めなハンガーラックが設置されています。 今回荷物も多くなかったので特に不便は感じませんでしたが、この部屋に子連れオッケーはちょっと厳しいです。 プールはとても広く温水で快適でした。 が、出てから浴びれるシャワーは冷たいシャワーしかなく、着替える場所はありません。 聞いたら外エリアにあるトイレで着替えてと言われましたが、女性は特に着替えるのは狭くて難しいです。 男性や子供は皆外で隠しながら着替えてました。 今後ホテル内水着でうろつく人が出ることが予想されます。 エレベーターには階数ボタンがなく、部屋のカードをかざして自分の階もしくは2階のレストランプールエリア、1階ロビーまでしか行けません。 が、なぜか毎日何階かに1回は19階まで連れて行かれました。 19階はまだ工事中で降りるにもビニールがかかっており、でも降りないと階数ボタンがないので下れず、ドキドキでした。 おかげで毎日19階が出来上がっていく様子を知れましたwww 今回荷物も多くなくほぼ外に出ていたのでいろいろな不具合は笑って済ませられましたが、快適に過ごしたい人には今のところ向かないなと思います。
Stayed 3 nights in Mar 2024

8/10 Good

Takuji

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good assistance from Syed
Stayed 3 nights in Apr 2024

8/10 Good

Jeong

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
The whole staff always responded kindly in the clean lobby. The room was very compact and simple, but there was everything I needed. The size of the bathroom may feel a little small. But there is no inconvenience in the bedroom. Only one, the bed underneath the room where I was staying for the first time was full of dust.
Stayed 1 night in Mar 2024