Sehr großzügiges Zimmer mit toller Aussicht . Lage in unmittelbarerer Umgebung der Icon Siam Mall und anderer Luxushotels . Mitarbeiter sind äußerst höflich und zuvorkommend, Frühstücksbuffet sehr reichhaltig.
Komme sehr gern wieder
The hotel was clean and staff friendly and helpful, buffet breakfast was so good, plenty of choice to cover all tastes. Evening buffet was very good with a full range of food, bbq lobsters and large prawns just some of the items on the night we ate in the hotel. Infiniti pool on the roof was stunning at night looking out over Singapore
Our family recently spent a fantastic vacation at JEN Singapore Orchardgateway, and it completely exceeded our expectations. If you are traveling with children and want a stay that cuts out the stress of navigating a busy city, this hotel is a prime choice.
It was a nice place. Only had plugs on one side of the bed.
We upgraded to club for the free breakfeat.
If the club upgrade was also an upgrade to the room I didn't notice anything special.
Overall it is a good hotel. Clean room, nice staff. The city view in the description doesn’t match the reality. The reception said they gave us an “upgrade” to club king but I am suspicious about this “upgrade” because our room is basically facing the other building directly so there is NO VIEW at all.
The location is very convenient, with plenty of shops and restaurants nearby, and the MRT station is just downstairs. The property is clean and well-maintained, and the staff are helpful and friendly whenever you need assistance.
If I were to nitpick, the check-in experience could have been a little warmer. The staff were okay, but there was no smile or greeting, nor were we asked if we needed any assistance. This felt quite different from our previous stay at a different Shangri-La hotel, where we were welcomed by smiling, friendly staff who went out of their way to ask how they could make our stay more comfortable.
Overall, it was a pleasant stay. Would still come back and stay here.