In-room safe, desk, soundproofing, iron/ironing board

Reviews of Citadines Raffles Place Singapore

3.5 out of 5
Citadines Raffles Place Singapore
88 Market Street, Level 9, Singapore

Reviews

9.4

Exceptional

Rating 10 - Excellent. 100 out of 139 reviews" "
Rating 8 - Good. 30 out of 139 reviews" "
Rating 6 - Okay. 6 out of 139 reviews" "
Rating 4 - Poor. 3 out of 139 reviews" "
Rating 2 - Terrible. 0 out of 139 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

GRAHAM

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here a few times for work and also for holiday. It's a very convenient location with great access to transportation. Access to shared kitchen and self service laundromat is great. Rooms are modern and clean and staff are fantastic always ready to help with anything.
Stayed 7 nights in Mar 2024
Response from With Heartfelt Appreciation on 20 Apr 2024
Dear GRAHAM, --Greetings from all of us at Citadines Raffles Place Singapore and welcome back! Thank you for your valued support for our serviced residence and for reviewing your recent 7 nights stay with us. –All of us are delighted your lovely wife and you had another wonderful stay with us, and you like our residence’s strategic location in the CBD with easy accessibility to many eateries, nearby tourist attractions and public transport options convenient and ideal for your recent business trip here. ---As always, all of us have truly enjoyed being of service to you and your wife, and we sincerely hope Citadines Raffles Place will remain as your choice accommodation whenever you are back in Singapore. –We earnestly look forward to welcoming you and your lovely wife back. –We are at your service, and we wish both of you well. –Thank you for your valued support. –Kind regards, --The management of Citadines Raffles Place Singapore

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel great location
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 9 Apr 2024
Dear Ashley, --Greetings from your friendly team at Citadines Raffles Place Singapore! Thank you for taking the time to review your recent stay at our strategically located serviced residence. ---We are delighted you and your lovely wife had a wholly enjoyable and comfortable stay, and you like the ambiance and décor of our apartments and facilities. All of us are also heartened to learn you found our location with easy accessibility to many eateries, tourist attractions and various public transport options convenient. –-With your recent experience staying with us, all of us sincerely hope you will now make Citadines Raffles Place your choice serviced residence in Singapore, and you will recommend us to your family and friends. --–We have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards, --The management of Citadines Raffles Place Singapore

10/10 Excellent

Cez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The advertisement is on spot! Walkable to Lau Pa Sat (Hawker Center).
Stayed 3 nights in Mar 2024
Response from With Heartfelt Appreciation on 30 Mar 2024
Dear Cez, --Greetings! Thank you for choosing our serviced residence for your recent holiday in Singapore and for taking the time to leave us a perfect rated review on your stay experience with us. --We are delighted you and your friend had a fabulous stay, and you found our residence’s proximity to many attractions and the iconic heritage Lua Pat Sat food center within walking distance from our property convenient and ideal for exploring our city-state. –All of us value customer satisfaction as a top priority and we are committed to our guests. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --It has been our great pleasure and privilege to have been of service to you and your friend at our centrally located serviced residence, and we truly hope Citadines Raffles Place remains as your choice accommodation whenever you are back in Singapore. --We earnestly look forward to welcoming you and your friend back. –We are at your service, and we wish both of you well. –Kind regards, --The management of Citadines Raffles Place Singapore

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all this is a great location and well appointed room/property (it's very new).Only not is that this is a serviced apartment not a hotel so room cleaning isn't daily.
Stayed 3 nights in Mar 2024
Response from With Heartfelt Appreciation on 15 Mar 2024
Dear James, --Greetings! Thank you for taking the time to leave us a perfect-rated review for your experience at our serviced residence. --We are delighted you had a wonderful stay with us, you like the ambiance and décor of the 13th level apartment you stayed in and our facilities. All of us are also thrilled to learn you find our residence’s location with proximity to many local attractions, eateries and public transport options convenient. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging when you are back in Singapore. We earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards, --The management of Citadines Raffles Place Singapore

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from With Heartfelt Appreciation on 14 Mar 2024
Dear David, --Greetings! Thank you for awarding a perfect rated for your recent stay at our strategically located serviced residence. We are thrilled to learn you and your lovely wife had a great stay with us. ---Feedback like yours is always valued by every team member at our serviced residence as it motivates us to continue enhancing our services, products and facilities. Thank you! ----With your recent experience staying at our serviced residence, all of us sincerely hope Citadines Raffles Place will now be your choice lodging whenever your travels bring you and your wife back to Singapore and that you will also recommend us to your family and friends. –Thank you for giving us the great privilege and pleasure of being of service to you and your lovely wife. We earnestly look forward to welcoming your wife and you back and being of service to you again. We are at your service, and we wish both of you well. --Kind regards, --The management of Citadines Raffles Place Singapore

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Wonderful hotel. Convenient, safe, clean, great in every sense
Stayed 4 nights in Feb 2024
Response from With Heartfelt Appreciation on 11 Mar 2024
Dear Daniel, --Greetings! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. ---We are thrilled you and your lovely wife had an excellent stay with us, and you found our residence's proximity to many eateries, tourist attractions and various public transport options convenient. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! ----With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever you and your lovely wife are back in our city-state. ---All of us have truly enjoyed being of service to you and your lovely wife. We look forward to being of service to you and your wife again. We wish both of you well. Thank you for your valued support. -------Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from With Heartfelt Appreciation on 7 Mar 2024
Dear William, --Greetings! Thank you for choosing our centrally located serviced residence for your recent family holiday in Singapore and for taking the time to leave us a perfect rated review for your stay experience with us. –We are delighted you and your lovely wife had a wholly enjoyable and comfortable stay with us, --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --It has truly been our great privilege and pleasure to have been of service to you and lovely wife, and we sincerely hope Citadines Raffles Place remains as your choice accommodation whenever you and your wife are back in our city-state. --All of us have truly enjoyed being of service to you and your lovely wife, and we earnestly look forward to being of service to all of you again. We are at your service, and we wish both of you well. --Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Loyd

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and hotel.
Stayed 7 nights in Feb 2024
Response from With Heartfelt Appreciation on 28 Feb 2024
Dear Loyd, --Greetings! Thank you for choosing Citadines Raffles Place for your recent holiday in our city-state. We are thrilled to learn you and your lovely wife had a wholly enjoyable and comfortable 7 nights stay with us, and you like the ambiance and decor of the 10th level Studio Premier apartment you stayed in and our facilities. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --With your experience at Citadines Raffles Place, we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you and your partner back to our city-state, and you will also recommend us to your family and friends back home. ----All of us have truly enjoyed being of service to you and your lovely wife, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadnes Raffles Place Singapore

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
An excellent new hotel, very central and staff very helpful. Loved the little robot, Arial, delivering extra towels and supplies
Stayed 3 nights in Feb 2024
Response from With Heartfelt Appreciation on 11 Feb 2024
Dear John, --Greetings from your team at Citadines Raffles Place Singapore! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. ---We are glad you and your lovely partner had a great stay with us, and you find our central location with easy accessibility to a plethora of eateries, nearby tourist attractions and various public transport options convenient and to your liking. –We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! ---Thank you for sharing your experience with Aria our friendly robot-butler whose service is ever so helpful in our daily operations as our guests can have their requested amenities delivered to them in a timely manner. ---With your recent experience staying with us, all of us sincerely hope you will now make our serviced residence your choice lodging whenever you and your partner visit your partner in our city-state. --We have truly enjoyed being of service to you and your lovely partner, and we earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Chenxing

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location and awesome facilities. Good customer service too. Would recommend to anyone who travels to Singapore
Stayed 2 nights in Feb 2024
Response from With Heartfelt Appreciation on 10 Feb 2024
Dear Chenxing, --Greetings from your friendly team at Citadines Raffles Place Singapore! Thank you for taking the time to leave us a perfect rated review for your experience at our serviced residence. We are thrilled you and your partner had an excellent stay with us. –We are heartened to learn you liked the ambiance and décor of the 15th level apartment you and your partner stayed in and our facilities, and you found our residence’s proximity to many eateries, local attractions and public transport options convenient. --All of us are truly grateful for your high recommendation for our serviced. This is indeed a huge compliment and reward for all of us as we firmly believe the best form of marketing our serviced residence and services would be personal experiences and recommendations from guests who have stayed with us, and we truly thank you for your valued trust! –Thank you for giving us the great pleasure and privilege of hosting you and your partner at our serviced residence, and we hope Citadines Raffles Place remains as your choice accommodation whenever you and your partner are back in Singapore. We are at your service, and we wish both of you well. –Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Bill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and facilities
A well located hotel. Rooms slightly small but worth it for the location. Rooms are only cleaned twice a week.
Stayed 5 nights in Feb 2024
Response from With Heartfelt Appreciation on 8 Feb 2024
Dear Bill, --Greetings! Thank you for choosing our strategically located serviced residence and for letting us know you had a wonderful 5 nights stay with us. --We are indeed heartened to learn you found our residence’s location with easy accessibility to many eateries, local attractions and various public transport options convenient. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. –Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Amy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There for a week for work. Staff were excellent and the location is ideal for the CBD
Response from With Heartfelt Appreciation on 31 Jan 2024
Dear Amy, --Greetings! We are so grateful you took the time to leave us a perfect-rated review for your experience at our serviced residence.We are delighted you had a great stay with us and you find our location in the CBD ideal for your business trip. We sincerely hope you managed to explore the nearby areas as we are conveniently located near some local attractions. If you did not, our team will be most glad to share some details and directions when you stay with us again. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --It has truly been our great pleasure and privilege to have been of service to you and we look forward to welcoming you back soon. --We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Qiru, Scotch Plains

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 2nd time to stay here. Wonderful location and very helpful staff. MRT station nearby. Walk to many attractions.
Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on 28 Jan 2024
Dear Qiru, --Greetings from your friendly team at Citadines Rochor and welcome back! Thank you for reviewing your recent stay with us. We are heartened to learn you and your lovely partner had another wholly enjoyable and comfortable stay, and you find our central location with proximity to a plethora of eateries, tourist attractions and public transport options convenient. ---We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --All of us sincerely thank you for your valued support and we hope our serviced residence will always be your choice accommodation whenever your travels bring you and your lovely partner back to our city-state. If there is anything we may assist with your stay at our serviced residence, we invite you to let us know as we would be most glad to be of assistance to you. --Thank you for giving us the great pleasure to have been of service to you and our lovely partner. All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

ANTHONY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel to stay in.
The hotel was incredibly clean and the staff were friendly and incredibly helpful. A very well located hotel for exploring the lovely city of Singapore.
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 14 Jan 2024
Dear Anthony,Greetings! Thank you for taking the time to leave us a perfect-rated review for your experience at our centrally located serviced residence. --We are delighted you and your lovely wife had a wonderful stay with us, you like the ambiance and décor of the 10th level Studio Executive apartment you stayed in and our facilities. All of us are also thrilled to learn you find our residence’s location with proximity to many local attractions, eateries and public transport options convenient and ideal for your holiday in our city-state. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too! --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging when you and your wife are back in Singapore. We earnestly look forward to welcoming you and your lovely wife back and being of service to you again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Lynne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel with good customer service
Stayed 3 nights in Jan 2024
Response from With Heartfelt Appreciation on 10 Jan 2024
Dear Lynne,Greetings! We are so grateful you took the time to leave us a perfect rated review for your experience at our serviced residence. –We are delighted you and your family had a fabulous stay with us, and you like the ambiance and décor the 13th level Studio Premier apartment you stayed in and our facilities. --All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to all of us, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! –We sincerely hope you will now make our serviced residence your choice accommodation in Singapore, and that you will let us know if there is anything we can assist you with your future stay with us. --We have truly enjoyed being of service to you and your family, and we look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service, and we wish all of you well. ----Kind regards,The management of Citadines Rochor Singapore

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Amazing room in a beautiful hotel, lovely pool area and in a central location. Staff very helpful answering any queries we had and booked taxis for us.
Stayed 2 nights in Dec 2023
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Louise,Greetings! Thank you for choosing our strategically located serviced residence for your recent visit to Singapore and for taking time to share this heartwarming review on your stay experience at Citadines Raffles Place. –All of us are delighted you and your husband had a great stay with us, and you like the ambiance and décor of the 16th level Studio Executive apartment you stayed in and our facilities. We are indeed heartened to learn you also found our residence’s proximity to many eateries, local attractions and public transport options convenient and ideal for your visit to Singapore. –-All of us are truly humbled and grateful for your lovely compliments for our team’s service as your kind compliments inspire us to always provide the highest level of service in our industry. Thank you for fuelling our passion to serve! ----With your recent experience staying at Citadines Raffles Place, all of us sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you back to our city-state. –It has been our great privilege and pleasure to have been of service to you and your husband. All of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Lyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 9 Jan 2024
Dear Lyn,Greetings! Thank you for choosing our strategically located serviced residence for your recent family holiday in Singapore. ---We are so grateful you took time to review your stay experience at our serviced residence with a perfect rating. We are delighted you and your lovely family had a fabulous stay with us. ---All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you and your lovely family who make our job wonderful. Thank you for fueling our passion to serve! --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging whenever your travels bring you and your lovely family back to our city-state. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your family, and we earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Lucie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, well maintained, great location and good value for the price.
Stayed 6 nights in Dec 2023
Response from With Heartfelt Appreciation on 31 Jan 2024
Dear Lucie, --Greetings! Thank you for taking the time to leave us a perfect-rated review for your experience at our centrally located serviced residence. --We are delighted you had a wonderful 6 nights stay with us and you liked the cleanliness and ambiance of the 14th level Studio Executive apartment you stayed in and our facilities. All of us are also thrilled to learn you find our residence’s location with proximity to many local attractions, eateries and public transport options convenient. --It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging when you are back in Singapore. --We earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We liked the hotel and it’s location, the apartment was nice and comfortable. The surrounding area was versatile and easy to walk around. Good transportation was a plus.
Stayed 2 nights in Dec 2023
Response from With Heartfelt Appreciation on 8 Jan 2024
Dear Victoria,Greetings from all of us at Citadines Raffles Place. –All of us are delighted you and your family member had an enjoyable and comfirtable stay with us, and you like the ambiance and décor of the 15th level two-bedrooms Premier apartment you stayed in and our facilities. We are indeed heartened to learn you also found our residence’s proximity to many eateries, local attractions and public transport options convenient and ideal for your visit to Singapore. –With your recent experience staying at Citadines Raffles Place, all of us sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you back to our city-state. –It has been our great privilege and pleasure to have been of service to you and your family member at our serviced residence, and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays with us. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from With Heartfelt Appreciation on 22 Dec 2023
Dear Rachel,Greetings! Thank you for choosing our strategically located serviced residence and for letting us know you and your partner had a pleasant 7 nights stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your partner, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. –Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

Shui Fa

Stayed 3 nights in Dec 2023
Response from With Heartfelt Appreciation on 22 Dec 2023
Dear Shui Fa,Greetings! Thank you for choosing our strategically located serviced residence and for letting us know you and your husband had a pleasant stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your husband, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. –Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Reynaldo Jr. Legaspi

Stayed 4 nights in Dec 2023
Response from With Heartfelt Appreciation on 7 Jan 2024
Dear Greetings! We are so grateful you took the time to leave us a perfect rated review for your stay experience at our serviced residence. --All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging in our city-state. –Thank you for giving us the great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back in the future. We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2023
Response from With Heartfelt Appreciation on 18 Dec 2023
Dear Valued Guest,Greetings! We are so grateful you took time to review your 8 nights stay experience at our strategically located serviced residence with a perfect rating. We are delighted you and your lovely partner had a fabulous stay with us. --All of us truly value our guest satisfaction as top priority and we are committed to our guests. It is guests like you and your lovely partner who make our job wonderful. Thank you for fueling our passion to serve! --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging whenever your travels bring you and your partner back to our city-state. If there is anything we can do to assist you with your future stays at our serviced residence, we invite you to let us know as we would be most glad to be of assistance to you. --All of us have truly enjoyed being of service to you and your lovely partner during your stay at our serviced residence, we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from With Heartfelt Appreciation on 6 Feb 2024
Dear Amy, --Greetings! Thank you for taking the time to review your recent stay at our serviced residence. We are heartened to learn you and your partner had a pleasant stay with us. --All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you and your partner, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. --Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

diana mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A bit of a surprise arriving on the weekend that everything seemed to be closed as this is in the business district so the hotel is clearly aimed at guests there on business rather than tourism however its 5 minutes walk from Boat Quay so in fact very convenient for bars and restaurants once you realised this
Stayed 7 nights in Nov 2023
Response from With Heartfelt Appreciation on 28 Nov 2023
Dear Diana Mary,Greetings! Thank you for taking the time to review your recent 7 nights stay at our hotel and for letting us know you and your husband had an enjoyable and comfortable stay with us. –We sincerely thank you for highlighting how conveniently located our serviced residence is despite being in Singapore’s Central Business District. We are indeed strategically located as many local attractions and eateries are located within walking distance, and our Guest Service team would be happy to share more information about places to dine and visit. –All of us sincerely thank you for giving us the great privilege and pleasure of hosting you and your husband at our serviced residence, and we earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you. –Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 4 nights in Nov 2023
Response from With Heartfelt Appreciation on 28 Nov 2023
Dear Eileen,Greetings! We are so grateful you took the time to leave us a perfect-rated review for your experience at our serviced residence. We are delighted you and your husband had a wholly enjoyable and comfortable stay with us. ---All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you and your husband who make our job wonderful. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will remain as your choice lodging whenever your travels bring you back to Singapore. Thank you for giving us the great pleasure and privilege to have been of service to you and your husband. We earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. ----Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Clifford, Kelowna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very clean and central
Stayed 2 nights in Nov 2023
Response from With Heartfelt Appreciation on 28 Nov 2023
Dear Cliffird,Greetings from your team at Citadines Raffles Place Singapore and Happy Anniversary! Thank you for choosing our strategically located serviced residence and for giving us the great opportunity to be of service to you and your lovely wife. We are delighted you and your wife had a fabulous stay with us, and you find our central location with easy accessibility to a plethora of eateries, nearby tourist attractions and various public transport options convenient and to your liking. –Thank you for giving us the great pleasure and privilege to have been of service to you and your wife, and all of us truly hope Citadines Raffles Place will remain as your choice accommodation whenever your travels bring you and your wife back to Singapore. –All of us earnestly look forward to welcoming you back. --We are at your service, and we wish your wife and you a lifetime of blissful anniversaries. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Charlie, Muang Bang Phli

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very convenient location situated in what appears to be the financial CBD. During weekends, it’s very quiet and relaxing.
Stayed 2 nights in Nov 2023
Response from With Heartfelt Appreciation on 21 Nov 2023
Dear Charlie,Greetings! Thank you for choosing Citadines Raffles Place for your recent holiday in our city-state and for taking the time to review your stay with us. We are delighted you and your lovely wife had a wonderful enjoyable and comfortable stay with us. --All of us are thrilled to learn you found our residence’s strategic location with proximity to many eateries, tourist attractions and public transport options convenient and to your liking. ---It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. Thank you! --With your experience at Citadines Raffes Place, we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you and your wife back to our city-state, and you will also recommend us to your family and friends back home. All of us have truly enjoyed being of service to you and your lovely wife. We genuinely look forward to welcoming both of you back. We are at your service, and we wish you and your husband well. Thank you for your valued support.Kind regards,The management of Citadnes Raffles Place Singapore

10/10 Excellent

Renjie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently stayed at Citadines Raffles Place Singapore and was impressed by its strategic location and efficient service. Situated in the heart of Singapore’s Central Business District, the hotel is an ideal choice for business travelers. Its proximity to a variety of restaurants also provides ample dining options within a short walk. The staff at Citadines Raffles Place were consistently professional and friendly, contributing positively to my overall experience. They provided prompt service with a courteous approach, embodying a fine balance of warmth and professionalism.
Stayed 5 nights in Nov 2023
Response from With Heartfelt Appreciation on 20 Nov 2023
Dear Renjie,Greetings! Thank you for choosing our strategically located serviced residence for your recent visit to our city-state. -----We are delighted you had a wonderful 6 nights stay with us, and you like our location with easy accessibility to many eateries, local attractions and public transport options. ----Thank you for letting us know you enjoyed our team’s service. Our team works diligently to keep our guests happy and create memorable stay experiences for them, but we can only do it thanks to amazing guests like you! ----All of us sincerely hope our serviced residence will now be your choice accommodation in Singapore, and that you will contact us if there is anything we can do to assist you with your future stay with us. ----It has truly been our great pleasure and privilege to have been of service to you and we look forward to being of service to you again. We are at your service, and we wish you well. -----Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and staff was extremely friendly and helpful
Stayed 4 nights in Nov 2023
Response from With Heartfelt Appreciation on 16 Nov 2023
Dear Brian,Greetings from your friendly team at Citadines Raffles Place Singapore and Happy Anniversary! ---We are delighted your lovely wife and you had a wonderful stay at our strategically located serviced residence, and you liked the ambiance and cleanliness of our apartments and facilities. ---We sincerely thank you for your compliment on our team’s service. Your heartwarming feedback for our service is very much appreciated as it inspires us to always strive to provide the best service in our industry and we assure you we shall definitely be sharing your lovely mention with every team member. Thank you for fuelling everyone’s passion to serve! ---With your recent experience with us, we truly hope our serviced residence will be your choice accommodation whenever your travels bring you and your lovely wife back to our city-state. --Thank you for giving us the great pleasure and privilege to have been of service to you and your wife. All of us earnestly look forward to welcoming you back. --We are at your service, and we wish your lovely wife and you a lifetime of blissful anniversaries. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Lucy

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibes and deco
Stayed 2 nights in Nov 2023
Response from With Heartfelt Appreciation on 14 Nov 2023
Dear Lucy,Greetings! Thank you for taking the time to leave us a perfect-rated review for your experience at our centrally located serviced residence. We are thrilled you and your partner had an awesome stay with us, you like the ambiance and décor of the 16th level Studio Premier apartment you stayed in and our facilities. –It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry. --With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging wheneve you need a short respite from your busy schedule. We earnestly look forward to being of service to you and your partner again. We are at your service, and we wish both of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

8/10 Good

Megan

Stayed 2 nights in Aug 2023
Response from With Heartfelt Appreciation on 6 Nov 2023
Dear Megan,Greetings! Thank you for taking the time to review your stay experience at our serviced residence with a high rating and for letting us know you had a pleasant stay with us. –All of us sincerely thank you for giving us the great privilege and pleasure to have been of service to you at our serviced residence, and we earnestly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Rodney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient, clean and quiet
Stayed 6 nights in Oct 2023
Response from With Heartfelt Appreciation on 2 Nov 2023
Dear Rodney,Greetings and welcome back! We are so grateful you took the time to leave us a perfect-rated review of your recent 6 nights stay experience at our strategically located serviced residence. --We are delighted you had another wonderful stay with us, and you like the cleanliness, ambiance and décor of our apartments and facilities. ----All of us truly value our guest satisfaction as our top priority and we are committed to our guests. It is guests like you who make our job wonderful. Thank you! --We earnestly hope Citadines Raffles Place will always remain as your choice lodging whenever you are back in our city-state. --Thank you for giving us the great pleasure and privilege to have been of service to you. We earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

6/10 Okay

Margaret

Liked: Cleanliness, property conditions & facilities
Terrible 3 days
I should have realised when as it was a Citadines- they have extremely small rooms, like in Paris. This was no exception. Check in lady was rude and unfriendly, and the rooms are basic to say the least. There are no facilities to have breakfast here - you need to go to a cafe at the bottom of the next building. A very limited cafe that specialises in take away for breakfast. HOwever there are no facilities in the room to even have some yoghurt and fruit. No glasses except 2 metal toothmugs. Bed duvet was ridiculous for the heat of Singapore, sheets were not good quality. Overall I could not wait to leave- and we stupidly had 3 nights there. the pool area is nice, however a bar would be good by the pool. This place is really meant for people who are working somewhere for the week and are not tourists. On checking out the ladies there were much nicer and helpful getting us a taxi
Stayed 3 nights in Oct 2023
Response from Shanjev on 21 Oct 2023
Dear Ms. Margaret, Thank you for your feedback which we received through Expedia on 21 Oct 2023. We are sorry to hear of your unhappiness during your recent stay with us. Ms. Margaret we are sorry if we had failed to meet your expectations during your recent stay with us. We hope to be able to welcome you again and have another opportunity to serve you better. We will share your feedback among our team members and management as well. Once again, thank you for your continued support.

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good sized room, quiet. Not many breakfast options close by. No internal access to the nearest coffee shop .
Stayed 4 nights in Oct 2023
Response from With Heartfelt Appreciation on 15 Oct 2023
Dear Sandra,Greetings! All of us are delighted you had an enjoyable and comfortable 4 nights stay with us, and you found our residence’s central location with easy accessibility to many eateries, tourist attractions and transportation options convenient. ---Thank you for giving us the great pleasure to have been of service to you and we earnestly look forward to welcoming you back soon. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Maura Frances

Travelled with family
Fabulous helpful staff, they made our stay so enjoyable. Thank you guys💕
Stayed 7 nights in Oct 2023
Response from With Heartfelt Appreciation on 14 Oct 2023
Dear Maura Frances ,Greetings from Citadines Raffles Place and thank you for your heartwarming review! --We are thrilled to learn you and your lovely family had a fabulous stay with us at our strategically located serviced residence. --We are truly humbled and appreciative of your heartwarming compliment for our team’s service, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to all of us, and nothing motivates us more than knowing our service has been the main contribution to the success of your stay with us. Please be assured we will be sharing your heartwarming compliments with our team, and we will definitely thank them for their dedicated service. Thank you for making them feel valued too! --With your experience staying with us, all of us truly hope you will make our serviced residence your choice lodging whenever your travels bring you back to our city-state. --It has truly been our great pleasure and privilege to have been of service to you and your lovely family. We earnestly look forward to welcoming you back. We are at your service, and we wish all of you well. Thank you for your valued support. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Hannah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from With Heartfelt Appreciation on 5 Oct 2023
Dear Hannah,---Greetings! ---Thank you for awarding a perfect rating or your recent stay at our strategically located serviced residence. ---We are thrilled to learn you and your partner had a great stay with us. Feedback like yours is always valued by every team member at our serviced residence and it gives us the motivation to continue enhancing our services, products and facilities. Thank you! ---With your recent stay with us, all of us earnestly hope our serviced residence will now be your choice lodging whenever your travels bring you back to our city-state. ---All of us have truly enjoyed being of service to you and your partner, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support. ---Kind Regards,The Management of Citadines Raffles Place Singapore

8/10 Good

Richard, Orange

Liked: Staff & service, amenities, property conditions & facilities
Very safe and clean area. Excellent facilities. Close to Raffles Place subway station. Only drawback is dining options nearby are limited.
Stayed 3 nights in Sep 2023
Response from With Heartfelt Appreciation on 25 Sep 2023
Dear Richard,Greetings! Your friendly team at Citadines Rochor Singapore truly appreciates your valued support for our serviced residence. All of us are delighted you had an enjoyable and comfortable stay with us and you liked the ambiance and cleanliness of our apartments and facilities. --We sincerely apologise for the disappointment caused to you by the absence of an on-site restaurant at our serviced residence. Please allow us to explain that as our business is that of serviced residences, we humbly admit our services and facilities differ from those available at hotels and some services which are unavailable would be that of Bell Service and on-site restaurants. We seek your kind understanding in this matter, and we sincerely hope the unavailability of an on-site restaurant will not deter you from staying with us again. –It has truly been our great privilege and pleasure to have been of service to you. All of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

4/10 Poor

Hui

Stayed 3 nights in Sep 2023
Response from With Sincere Apologies on 25 Sep 2023
Dear Hui,Greetings. We deeply regret to learn you did not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. --Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. --We sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. We are at your service, and we wish you well. Thank you. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located within easy walking distance of MRT and Hawkers Markets and a top notch property
Stayed 4 nights in Sep 2023
Response from With Heartfelt Appreciation on 19 Sep 2023
Dear Stephen,Greetings from Citadines Raffles Place Singapore! Thank you for choosing our strategically located serviced residence. We are delighted you had a wholly enjoyable and comfortable 4-nights stay with us, and you found our central location with easy accessibility to many eateries, local attractions and various public transport options convenient and ideal for your holiday in our city-state. –With your recent experience at our serviced residence, all of us sincerely hope you will now make Citadines Raffles Place your choice accommodation whenever your travels bring you back to our city-state, and you will also recommend us to your family and friends back home. --Thank you for giving us the great pleasure and privilege to have been of service to your you. All of us truly look forward to welcoming you back. We are at your service, and we wish you well. --Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
First time in Singapore on business and wasn’t exactly sure where to stay but this hotel was convenient, high quality and affordable. Would definitely stay again. Wish it had a restaurant for the convenience of quick food but it’s more of a hotel apartment. It has an automatic Starbucks machine in the 9th floor lobby but think this should be complimentary. The hotel also has a nice pool and it’s not so crowded - wish I had the time to spend more time there :)
Stayed 6 nights in Aug 2023
Response from With Heartfelt Appreciation on 6 Sep 2023
Dear Thomas,Greetings! Thank you for choosing Citadines Raffles Place for your recent business trip in our city-state. We are delighted you had a wonderful 6 nights stay with us, and you like the ambiance and décor of our apartments and facilities. All of us are thrilled to learn you found our residence’s strategic location with proximity to many eateries, tourist attractions and public transport options convenient and ideal for your business trip here. –It brings us much joy to learn you shall be returning to stay with us and we are truly grateful for your valued trust. We shall definitely do all possible to deserve your valued trust and support. If there is anything we can do to assist with your future stay at our serviced residence, please do not hesitate to let us know as we would be most glad to be of assistance to you. --Thank you for giving us the great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back and we truly hope you will find time to relax at our pool area when you stay with us again. We are at your service, and we wish you well. –Kind regards,The management of Citadnes Raffles Place Singapore

10/10 Excellent

Prasert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located downtown but quiet.
Stayed 3 nights in Aug 2023
Response from With Heartfelt Appreciation on 3 Sep 2023
Dear Prasert,Greetings! Your friendly team at Citadines Raffles Place Singapore sincerely thanks you for choosing our serviced residence for your recent trip in our city-state and for taking time to review your recent stay with us. We are heartened to learn you and your lovely partner had a wholly enjoyable and comfortable stay with us, and you find our central location in the midst of Singapore’s Central Business District with easy accessibility to many eateries, local attractions and public transport options convenient. ---All of us truly hope Citadines Raffles Place will always be your choice lodging whenever your travels bring you and your partner back to our city-state and you will recommend our serviced residence to your family and friends. ---It has truly been our great privilege and pleasure to be of service to you and your partner. All of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish both of you well. ----Thank you for your valued support. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Daryl

Liked: Amenities
Our stay at Citadines was excellent. Great location in central Singapore a few minutes walk from Raffles City MRT station. Very comfortable room and amenities. Staff were friendly, efficient and customer focused.
Stayed 4 nights in Jul 2023
Response from With Heartfelt Appreciation on 3 Aug 2023
Dear Daryl,Greetings from Citadines Raffles Place! Thank you for choosing our serviced residence for your family’s recent holiday in our city-state and for taking time to share this lovely review on your experience at our serviced residence. ----. We are delighted you and your family had an excellent 4 nights stay with us, and you like the ambiance and décor of our apartments and facilities. We are also thrilled to learn you found our central location with easy accessibility to many eateries, public transport options and local attractions convenient.All of us are truly humbled and thankful for your heartwarming compliment for our team’s service as your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!--–With your recent experience staying with us, we sincerely hope you will now make Citadines Raffles Place your choice lodging whenever your travels bring you and your family back to Singapore and that you will let us know if there is anything we can assist with your future stays with us. ----Thank you for giving us the great pleasure to have been of service to you and your lovely family. All of us earnestly look forward to welcoming you back and being of service to you soon.. We are at your service, and we wish all of you well.. Thank you for your valued support. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located and comfortable hotel
Very convenient location, close to the subway, and walkable to many sights such as Fullerton Hotel, Merlion, Marina Bay Sands. The hptel is kept impeccably clean and the room was super comfortable. Most of all, the staff are friendly and accomodating. I will be choosing this place the next time I return.
Stayed 5 nights in Jul 2023
Response from With Heartfelt Appreciation on 31 Jul 2023
Dear Valued Guest,Greetings! Your friendly team at Citadines Raffles Place Singapore sincerely thanks you for making our serviced residence your choice serviced residence and for taking time to review your recent 5 nights stay with us. We are delighted you had a fabulous stay with us, and you like the cleanliness and ambiance of our apartments and facilities. All of us are also heartened to learn you find our central location with easy accessibility to many eateries, local attractions and Raffles Place MRT station convenient. ------We are truly grateful for your heart-warming compliment for our team’s service, and we assure you our dedicated team members will be pleased to learn of your high praise. They work very diligently, and your generous mention will provide them with great encouragement to keep doing what they are doing. Thank you for making them feel valued too! -----All of us truly hope Citadines Raffles Place will always be your choice lodging whenever your travels bring you back to our city-state, and you will recommend our serviced residence to your family and friends. It has truly been our great privilege and pleasure of being of service to you at our serviced residence, and all of us earnestly look forward to welcoming you back and being of service to you again. We are at your service, and we wish you well. Thank you for your valued support. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023
Response from With Heartfelt Appreciation on 29 Jul 2023
Dear Rodney,Greetings from your friendly team at Citadines Raffles Place Singapore and welcome back! Thank you for your valued support for our serviced residence and for reviewing your recent 5 nights stay with us. We are delighted you had another great stay with us. ------All of us sincerely hope our serviced residence will remain as your choice accommodation whenever your travels bring you back to our city-state. If there is anything we can do to assist with your future stays at our serviced residence, we invite you to contact us as we would be most glad to be of assistance to you.----As always, i has truly been our great pleasure and privilege to have been of service to you. All of us earnestly look forward to welcoming you back. We are at your service, and we wish both of you well. ---Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

TONY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had an excellent stay at Citadines. Location is great - close to MRT and city. Staff were very helpful.
Stayed 2 nights in Jul 2023
Response from With Heartfelt Appreciation on 23 Jul 2023
Dear TONY,Greetings! Thank you for taking the time to leave us a perfect-rated review for your 4 nights experience at our centrally located serviced residence. We are thrilled you and your lovely wife had an excellent stay with us and you liked the service from our team members. It is definitely a boost every time we receive positive reviews like this as it truly inspires all of us to constantly strive for excellence and provide the best services, facilities and products in our industry.-----With your recent stay with us, all of us earnestly hope Citadines Raffles Place will remain as your choice lodging whenever your travels bring you back to our city-state. -----We earnestly look forward to being of service to you and your lovely wife again. We are at your service, and we wish both of you well. Thank you for your valued support. -----Kind regards,The management of Citadines Raffles Place Singapore

4/10 Poor

Joseph

Stayed 4 nights in Jul 2023
Response from With Sincere Apologies on 29 Jul 2023
Dear Joseph,Greetings. We deeply regret to learn you and your lovely wife have been dissatisfied with your 4 nights stay at our serviced residence and we are truly sorry for the disappointment caused to you. ------Please allow us to assure you our management is very concerned as it is always our sincere hope our guests enjoy their stays with us. Regrettably, as you have not provided us with any details regarding your stay experience and we truly want to improve in areas we lack, we would like to invite you to share with us some feedback on your stay to allow us to review our processes and service for improvements. -----We sincerely hope to welcome you and your wife back, giving us an opportunity to create a better stay experience for you. We are at your service, Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

shaun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, staff were first class
Stayed 2 nights in Jun 2023
Response from With Heartfelt Appreciation on 18 Jun 2023
Dear Shaun,Greetings from all of us at Citadines Raffles Place Singapore! Thank you for choosing our serviced residence for your recent visit to Singapore and for letting us know your lovely wife and you had a wholly enjoyable and comfortable stay with us. ------All of us are indeed heartened to learn you you found our strategic location with proximity to many eateries, tourist attractions and public transport options convenient and ideal for exploring our city-state.. -----We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–--With your recent experience staying with us, all of us sincerely hope you will now make our centrally located serviced residence your choice lodging whenever your travels bring you back to our city-state, and you will also recommend us to your family and friends back home. If there is anything we may assist with your future stays at our serviced residence, we invite you to let us know as we would be most glad to be of service to you and your wife. -----Thank you for giving us the great pleasure to have been of service to you and your lovely wife. All of us earnestly look forward to welcoming you back soon. We are at your service, and we wish both of you well. Thank you for your valued support. ------Kind regards,The management of Citadines Raffles Place Singapore

10/10 Excellent

Minerva

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is excellent- always willing to help. Aris, in particular, always helped us with getting taxi cabs and with directions. The gardens on the 17th and 51st floors are amazing! However, because it's in the financial district, a lot of places are closed on weekends. It also happened that on the day we were leaving, there was no A/C and lights from 7 am to 11Am through no fault of the hotel. I believe it was a mandatory shutdown. We had to take a shower early and took all our luggage down early in the morning. But I still give them 5/5! Beautiful hotel with wonderful amenities. I would stay there again!
Stayed 5 nights in May 2023
Response from With Heartfelt Appreciation on 14 Jun 2023
Dear Minerva,Greetings! Thank you for choosing Citadines Raffles Place for your recent holiday in our city-state and for taking the time to review your 4 nights stay with us. We are delighted you and your husband had an enjoyable and comfortable stay with us, and you like the ambiance of our sky-gardens. -----All of us are truly humbled and appreciative of your heartwarming compliment for our team’s service especially for our Guest Service team member Aries, and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to Aries and our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----We sincerely apologise for any inconvenience caused to you and your husband by the mandatory power shutdown at the integrated development where our serviced residence is located, and we are truly grateful for your gracious understanding in this matter. -----All of us are thrilled to learn you and your husband will stay with us again and we are truly grateful for your valued trust. We shall definitely do all possible to be deserving of your support and trust. -----It has truly been our great pleasure and privilege to have been of service to you and your husband. All of us eagerly await to welcome you back. We are at your service, and we wish both of you well. Thank you.---Kind regards,The management of Citadnes Raffles Place Singapore

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were extremely helpful throughout our stay, the room, while smallish, was comfortable, quiet and clean. Only a 15-20 minute taxi ride from the airport as well. Handy walking distance to many attractions and MRT stations.
Stayed 5 nights in Jun 2023
Response from With Heartfelt Appreciation on 9 Jun 2023
Dear Garry,Greetings! Thank you for choosing Citadines Raffles Place for your recent holiday in our city-state and for taking the time to review your 5 nights stay with us. We are delighted you and your lovely wife had an enjoyable and comfortable stay with us, and you like our residence’s strategic location with proximity to many eateries, tourist attractions and Raffles Place MRT station. ----We are truly humbled and appreciative of your heartwarming compliment for our team’s service ,and we sincerely thank you for your inspiring mention. Your compliment has brought much cheer and motivation to our team members, and we assure you we shall be thanking them for their dedicated service. Thank you for making them feel valued too!–----With your experience at Citadines Raffes Place, we sincerely hope our serviced residence will now be your choice accommodation whenever your travels bring you and your wife back to our city-state, and you will also recommend us to your family and friends back home. ----All of us have truly enjoyed being of service to you and your lovely wife, and we genuinely look forward to welcoming you back. We are at your service, and we wish both of you well. Thank you for your valued support.----Kind regards,The management of Citadnes Raffles Place Singapore