Excellent food. Amazing view to the Caucasus. Quaint town.
Service in the restaurant was, let's say, typical Soviet but the food was superb
เข้าพัก 3 คืน, ตุลาคม 2024
รีวิวที่ตรวจสอบแล้ว
2/10 แย่มาก
Alan
28 ส.ค. 2025
ไม่ชื่นชอบ: พนักงานและบริการ
Don't get near this place.....
We booked the Royal suite. Keys did not work, air conditioning did not work and fridge did not work. But they still asked for the payment upfront and told us 5 to 7 days when we wanted a refund
Although the property gave me an upgrade the room was very cold because “ the heating doesn’t come on till October” They offered more blankets but no small heater etc. The breakfast was good and the views from the Hotel Restaurant of the Caucuses Mountains were great. There were no tea & coffee making facilities in my room, however they did give me one complementary cup of tea. The wifi kept dropping out. As a solo traveller I enjoy a good internet connection
Pretty good hotel, although a bit pricey for Georgia. The buffet breakfast was a bit overwhelming. The view from the dining area and the terrace is gorgeous, however.
For a hotel at this price range, the service we encountered at check-in, and several other occasions, was completely unacceptable. The check-in staff was particularly unprofessional and rude. Our experience was as follows:
* When we arrived there was no-one at reception.
* After a few minutes a lady appeared. She did not smile, say welcome, or apologize, just asked us for our passports in a demanding manner.
* After a long time she printed several papers and told each of us to sign one. No "please" or "thank you".
* She gave us our room cards, then took them back, then gave us new ones, then took those back. It seemed she didn't know what she was doing, but instead of apologizing, she made us feel like we were bothering her.
* Eventually, a male staff came and sorted things out. Half an hour had passed at this point.
* One of our rooms was booked as two twins but it was set up as king. The occupants had to wait 20 minutes for housekeeping to prepare it.
* The keys to a room didn't work. They were programmed incorrectly.
* In the morning one of us arrived at the restaurant before breakfast started. A restaurant worker was sleeping on a couch outside the restaurant.
On the plus side, the male staff member was polite and apologetic, and the views from our room were very nice. The owner helped us in a small way, but it couldn't make up for the awful and humiliating experience.
For a hotel at this price range, the service we encountered at check-in, and several other occasions, was completely unacceptable. The check-in staff was particularly unprofessional and rude. Our experience was as follows:
* When we arrived there was no-one at reception.
* After a few minutes a lady appeared. She did not smile, say welcome, or apologize, just asked us for our passports in a demanding manner.
* After a long time she printed several papers and told each of us to sign one. No "please" or "thank you".
* She gave us our room cards, then took them back, then gave us new ones, then took those back. It seemed she didn't know what she was doing, but instead of apologizing, she made us feel like we were bothering her.
* Eventually, a male staff came and sorted things out. Half an hour had passed at this point.
* One of our rooms was booked as two twins but it was set up as king. The occupants had to wait 20 minutes for housekeeping to prepare it.
* The keys to a room didn't work. They were programmed incorrectly.
* In the morning one of us arrived at the restaurant before breakfast started. A restaurant worker was sleeping on a couch outside the restaurant.
On the plus side, the male staff member was polite and apologetic, and the views from our room were very nice. The owner made up in a small way for our inconveniences.