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Reviews of De Sarann Villa

4 out of 5
De Sarann Villa
#37, Phum Trang, Slorkram, Siem Reap, Siem Reap

Reviews

8.0

Very good

Rating 10 - Excellent. 3 out of 4 reviews" "
Rating 8 - Good. 0 out of 4 reviews" "
Rating 6 - Okay. 0 out of 4 reviews" "
Rating 4 - Poor. 0 out of 4 reviews" "
Rating 2 - Terrible. 1 out of 4 reviews" "

8.0/10

Cleanliness

10/10

Staff & service

8.8/10

Amenities

7.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Charles

Disliked: Cleanliness, property conditions & facilities
Sadly property was nothing like previous reviews at all. Still waiting for promised refund from Expedia who make excuses. Dead flies on windowsills, tv broken, bedsheets stained. Roor run down. Management were nice and understanding. I guess covid but missleading rating and price on Expedia.
Stayed 3 nights in Jun 2022

10/10 Excellent

AnneGr, Perth

Travelled with partner
Liked: Cleanliness, amenities
Very beautiful villa and private pool! The staff were so helpful and accommodated. We love our stay!
Stayed 1 night in Jan 2020
Response from Frank on 7 Jan 2020
Dear AnneGr, Warmest greeting from De Sarann Villa, We are truly appreciated and thank you so much for your most valued feedback to share your great experience with us at De Sarann Villa. We are so delighted to read your every single fact of comment and we will share this wonderful news to all our teams, Again, we would like to extend our sincerest thanks and we are looking forward to welcoming you back to our Villa, Best regards, Frank NOR (Mr.) General Manager

10/10 Excellent

WayneP, Perth

Travelled with partner
Liked: Cleanliness, amenities
We love every moment of our stay here at Sarann Villa. We were greeted at the airport by Mike and he brought us to the Villa and took us very good care during our stay. The Villa is so spacious with all modern facilities, living area and kitchen. We love the private pool on the villa rooftop and it was truly amazing. Not to mention about staff, they are extremely helpful and attentive on every single of my need. The free tok tok to town was very great idea and comfortable for us. They provide free minibar and laundry service as well. They helped us to organize a wonderful tour with English speaking tour guide and it was lovely. We strongly recommend this place!
Stayed 1 night in Jan 2020
Response from Frank on 4 Jan 2020
Dear WayneP, Warmest greeting from De Sarann Villa, We really value your feedback and thank you so much for taking your time to share your experience with us. We are so delighted to know that you were enjoyed with your stay and the compliment about our services, staff and facilities, We hope to have another opportunity to serve you again for your future visit, Best regards, Sreng NOR (Mr.) General Manager

10/10 Excellent

Pavel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Потрясающе
Отличный небольшой отель. Был номер с бассейном на крыше, там же можно завтракать. Тихое место, нет ни орущих Петухов, ни собак... Очень чистый номер, в номере есть абсолютно все, начиная от посуды, заканчивая феном. Очень радужный персонал, бесплатно возили на тук туке в магазин))). Очень рекомендую!!!!!!!!!!
Stayed 2 nights in Jan 2020
Response from Frank on 11 Feb 2020
Dear Pavel, Greeting from De Sarann Villa, Thank you so much for your valued feedback. We love to share this great review to all our team, We are looking forward to serve you again next time, Best regards, Sreng NOR (Mr.)