6/10 พอใช้
DiAnne
14 พ.ค. 2024
ชื่นชอบ: ความสะอาด
Beautiful location. Inaccurate internet portrayal of Superior Room as windows were not shown and we were given a room with a tiny window. Would never have booked such a room if the internet photo was accurate. Also we were unaware of such a thing as PRIVILEGE rooms……consequently a superior room unlike other hotels had no real frills!! Never heard of such a category in all our travels.
After pushing the issue of the window, we were given a handicapped room which was certainly not what we ordered. The receptionist who arranged this was very curt and not willing to please. There was no mention of compensation.
Finally the manager intervened and arranged for a lovely room for the next three nights of a four night stay. She also arranged for some modest financial compensation with the booking agency.
Overall the staff need much better training…..reception, bar service, breakfast service!!! Obviously this does not apply to all staff but ineptitude in some cases is very noticeable.
This is not acceptable for a hotel of this standard.
We enjoyed the grounds.
DiAnne
เข้าพัก 4 คืน, พฤษภาคม 2024