1 bedroom, premium bedding, down duvets, pillow-top beds
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Reviews of Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
201 Lake Street, Shreveport, LA

Reviews

7.4

Good

Rating 10 - Excellent. 183 out of 452 reviews" "
Rating 8 - Good. 98 out of 452 reviews" "
Rating 6 - Okay. 65 out of 452 reviews" "
Rating 4 - Poor. 44 out of 452 reviews" "
Rating 2 - Terrible. 62 out of 452 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was close too a doctor that we had too see.
Stayed 1 night in Apr 2024
Response from Guest Services on 30 Apr 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
breakfast was great. Lots of options. Staff nice and friendly. Bed was comfortable. Room was cool and not stuffy upon arrival. Dove products in bathrooms. - hot water is barley warm and takes forever to get to the 5th floor. Showers in room and I like a tub. Elevator that was broke beginning of April is still broken. Lots of rooms and people for one elevator. Said they are waiting on parts. Overall nice place and will stay again.
Stayed 1 night in Apr 2024
Response from Hotel Management on 27 Apr 2024
Thank you for taking the time to let us know about your stay. I apologize for the issues you had with the hot water and those are being addressed. We hope to see you again the next time you are in town

6/10 Okay

Alfred

Business traveller
Disliked: Property conditions & facilities
The door cover at the bottom was broken and hard to open and close.
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Alfred, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

6/10 Okay

Tabitha

Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Tabitha, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Excellent

Desmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a pleasure.
Stayed 1 night in Mar 2024
Response from Guest Services on 26 Mar 2024
Dear Desmond, Thank you for taking the time to tell us about your experience at Holiday Inn Express SHREVEPORT - DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 318-585-1000. Sincerely, Front Desk Supervisor Dominique Hines

4/10 Poor

ellen

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Ellen, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay. it’s was close to all the activities we wanted to go to
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Deborah, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

10/10 Excellent

Jeff

Liked: Cleanliness
Stayed 1 night in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Jeff, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

6/10 Okay

Eric

Stayed 2 nights in Mar 2024
Response from Guest Services on 15 Apr 2024
Dear Eric, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Good

Chanel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
My stay was fine. The room was nice and clean with a modern feel. The bed was comfortable. I loved the huge walk in shower and the type of toiletries provided. I apprecieted the Keurig in the room. I did have a few issues. I called before I booked to make sure there was a room on the top floor. I was told there was and what type, so I booked and wrote in the notes that i was requesting a room on the top floor. When I got there, the desk clerk said i couldn't get a top floor room, that there were none available and that Expedia overbooks people. The clerk in general was just not good at customer service. She didnt look at me while speaking and kept turning to do things while talking. She talked quiet, so I couldnt hear half of what she said. No smile, no welcome, no pleasantries at all. Just like she had no interest in being there at all. One of the elevators were broken. Luckily my room was near the back elevator. The breakfast was ok, but not spectacular.
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Apr 2024
We apologize that this stay did not meet your expectations. We strive to make each stay as pleasant as possible, and we will use your feedback to coach our team in order to provide a better experience in the future. Thank you for your time. We hope that you will give us another chance and choose to stay with us again. Have a great day.

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shower head was much too high and would be better farther away from the wall.
Stayed 1 night in Mar 2024
Response from Guest Services on 12 Mar 2024
Thank You. We hope to welcome you in the future.

4/10 Poor

Janet K

Liked: Staff & service
Disliked: Property conditions & facilities
The room (wheelchair accessible) was clean and comfortable. However, i had an uninvited guest in the suite living area. Lying dead on the carpet was a mouse!!! I took several pictures which i showed to "Paul" on my way out to a concert. They could not move me - no empty rooms due to two concerts and a dog show. However, he did comp my room, and was very gracious about it. The mouse was retained to show Management. I wont stay there again but i repeat - they were very kind and comped my room with absolutely no complaint.
Stayed 1 night in Mar 2024
Response from Stacie on 5 Mar 2024
I would like to apologize for the inconvenience this has caused you. Marcus (not Paul) handled the situation the right way. We will take all necessary steps to ensure this never happens again.

8/10 Good

Kalisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 2 nights in Feb 2024
Response from Stacie on 28 Feb 2024
Thank you for your response. We are very happy that you were pleased with your stay and we look forward to seeing you again in the future.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt safe staying here with my grandmother. The room was clean and cozy.
Stayed 3 nights in Feb 2024
Response from JenniferB on 23 Feb 2024
This is the absolute best compliment we could ever receive. Thank you for sharing your experience and staying with our Holiday Inn Express & Suites Shreveport Downtown.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
EXCEPTIONAL CUSTOMER SERVICE WITH A GREAT SMILE AND SUPER CONTROVERSIAL SKILLS
Stayed 1 night in Feb 2024
Response from JenniferB on 19 Feb 2024
WOW! THANK YOU FOR THE SUPER AWESOME SHOUT OUT TO OUR STAFF! We will be sure to share this with them to continue to inspire them to be their own personal very best always!

8/10 Good

Chasiti

Liked: Staff & service
Disliked: Property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from JenniferB on 17 Feb 2024
We sure do appreciate you staying with us, Chasiti!

4/10 Poor

Dominique L

Stayed 1 night in Feb 2024
Response from Guest Services on 15 Apr 2024
Dear Dominique, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Good

Rachid

Stayed 1 night in Feb 2024
Response from Guest Services on 24 Apr 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

8/10 Good

Sylviani

Liked: Staff & service, property conditions & facilities
Front desk were so nice it’s doesn’t and so welcoming! That’s the very important, they greeting theirs guests very differently with the other bigger hotel that I stayed a week before! Thanks holiday inn we’ll comeback soon!
Stayed 1 night in Feb 2024
Response from JenniferB on 17 Feb 2024
Well you sure did make our day, Sylviani! We are thrilled to welcome you again!

4/10 Poor

Todd

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The heat/air unit leaked, so the carpet was wet in the room. The air unit was loud so i turned it off only to listen to the air units in the rooms next to is. There was a dirty rag left in the roo. And no soap in the bathroom to use for the sink. Breakfast was good and staff were friendly.
Response from Stacie on 13 Feb 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Poor

Marlo

Stayed 3 nights in Feb 2024
Response from Guest Services on 15 Apr 2024
Dear Marlo, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Good

Deneka

Stayed 1 night in Jan 2024
Response from JenniferB on 17 Feb 2024
We appreciate you taking the time to let us know how we are doing, Deneka. Thank you for being our guest.

10/10 Excellent

michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Jan 2024
Response from JenniferB on 17 Feb 2024
We think our guests are GREAT, too! Thanks Michael!

8/10 Good

Lisa

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from management on 27 Jan 2024
thank you for choosing us LISA next stay will be even better

4/10 Poor

Dandrianna

Stayed 1 night in Jan 2024
Response from management on 27 Jan 2024
we are currently getting things fixed ..so your next stay will be awesome with us.

10/10 Excellent

Derrick

Stayed 1 night in Jan 2024
Response from management on 27 Jan 2024
thank you again for your time and stay Derrick hope to have you aback soon.

10/10 Excellent

Caretha

Stayed 1 night in Dec 2023
Response from management on 27 Jan 2024
thank you for your time and hope to have you back soon for another awesome stay

4/10 Poor

William David

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No hot water
When we checked in they had labeled us as a “no show” and put us in a different room than the one we had reserved. Room had no hot water whatsoever and hair still on the bathroom floor, so we both took cold showers at 3am to ring in the new year. Hot water still didn’t work the next morning, so when we checked out we told the hotel clerk and she said no one else had complained like we were making it up
Stayed 1 night in Dec 2023
Response from management on 7 Jan 2024
your next time stay with us will be awesome.. Thank You for choosing Us.

10/10 Excellent

jorge

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 22 Dec 2023
Thank you ! We look forward to your return visit with us.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 22 Dec 2023
Thank you ! We look forward to your return visit with us.

6/10 Okay

Dianne and Michael

Liked: Staff & service
Response from JenniferB on 17 Feb 2024
Thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Excellent

Lakeisha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marcus was great. He handled our group with excellence.
Stayed 1 night in Dec 2023
Response from JenniferB on 7 Dec 2023
Thank you so much for the shout out, Lakeisha! We appreciate you sharing your experience with our future guests - your recommendation means so much to us. We look forward to seeing you again!

10/10 Excellent

KEISSA

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in was great
Stayed 1 night in Oct 2023
Response from Ben on 5 Nov 2023
Dear KEISSA,We are glad you found our team to be great!! Thank you so much for the kind comments. We hope that we can have you back as our guest vesry soon!!Ben Martinez

2/10 Terrible

Jeremy, Houston

Travelled with partner
Disliked: Cleanliness, amenities
The room bed was not clean. Had a bad odor in the room as well. They gave me a different room and that room had the same problems.
Stayed 3 nights in Oct 2023
Response from Ben on 30 Oct 2023
Daer Mr. Jackson,Thank you for letting us know about your stay. We are very sorry that the rooms you were given did not meet your expectations. I can assure you that this was an isolated incident and we have made our staff aware of these issues. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest.Sincerely,Ben Martinez

6/10 Okay

Rhonda

Stayed 1 night in Oct 2023
Response from Ben on 24 Oct 2023
Hi Rhonda,We are glad to see that your were impressed by our hotel. Thanks for taking the time to let everyone know about your stay.Ben Martinez

8/10 Good

Jay

Liked: Staff & service
Stayed 1 night in Oct 2023
Response from Ben on 24 Oct 2023
Dear Jay,Thank you for the great score you gave us. We appreciate the time you took to let everyone know that you had a great visit. We llok for ward to having you back as our guest in the future.Ben Martinez

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty nice overall. Convenient for downtown access. My room has a crack in the ceiling, but is otherwise really clean.
Stayed 1 night in Oct 2023
Response from Ben on 21 Oct 2023
Dear Jason,We are glad you enjoyed our hotel. Great to know you found our location to be convenient to all the downtown Shreveport attractions. Maintenance has already made repairs to the ceiling in your room. Thanks for the heads up. We hope to have you back as our guest very soon. Ben Martinez

10/10 Excellent

Michael

Stayed 1 night in Oct 2023
Response from BEn on 9 Nov 2023
Dear Michael,We are happy that you had an awesome stay with us. Thanks for the great review. We hope to have you back as our guest very soon.Ben Martinez

10/10 Excellent

Christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management and team were amazing!
Stayed 3 nights in Oct 2023
Response from Ben on 10 Oct 2023
Hi Christopher,Thanks for the recognition. We appreciate you letting everyone know that you had a great stay at our hotel. We hope to have you back as our guest very soon.Ben Martinez

10/10 Excellent

Chelsea

Stayed 1 night in Oct 2023
Response from Ben on 10 Oct 2023
Dear Chelsea, We are excited to see you had a fabulous stay at our hotel. We appreciate the great score. We hope to have you back as our guest.Ben Martinez

6/10 Okay

Wendi

Business traveller
Disliked: Room comfort
Beds were not comfortable, they were broken down. There was dust in several places. There was also no hairdryer in the room and I called for one. I was told they were all locked up and no one can get access to it except the manager.
Stayed 2 nights in Sep 2023
Response from Ben on 4 Oct 2023
Dear Wendi,We are very sorry that you had such a bad experience at our hotel. We apologize for not having a hair dryer in your room and the broken beds. I can assure you that this was an isolated incident. We hope that you will be our guest in the future.Ben Martinez

10/10 Excellent

Tiffany

Liked: Cleanliness, amenities
Everyone is always so kind and helpful especially while checking in.
Stayed 1 night in Sep 2023
Response from Guest Services on 3 Oct 2023
Thank you for the kind words.We look forward to your return visit !

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Louisiana trip from Kentucky
The staff was very friendly, breakfast was great, the room was clean, and parking was ample. The only downfall was that the pool was not open and with two kids, we were very much looking forward to that, and all they did for that was 'nor charge the deposit' which I think is garbage. A hotel in the deep south, you expect to be able to swim when it's 90° out.
Stayed 3 nights in Sep 2023
Response from Ben on 30 Sep 2023
Dear Nicole, We are so sorry that our pool was closed for maintenance during your visit. We are glad that you found the staff to be friendly and the hotel to be clean. We hope that we can have you back as our guest the next time you are in the area. Thanks again for being our guest.Ben Martinez

8/10 Good

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly Staff
Staff, particularly the breakfast staff, was very friendly and responsive.
Stayed 5 nights in Sep 2023
Response from Ben on 30 Sep 2023
Hi Patrick,Thank you for recognizing our breakfast team. We are glad that our team was friendly and responsive. We look forward to having you back as our guest again.Ben Martinez

10/10 Excellent

Desmond

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 2 nights in Sep 2023
Response from Ben on 19 Sep 2023
Dear Desmond,We appreciate you letting us know that our hotel is great. Thanks again for being our guest.Ben Martinez

8/10 Good

Najiya

Business traveller
Liked: Cleanliness, staff & service, amenities
Area around the property is not safe to walk, pool was closed for maintenance and cable was not working. Other than that it was a great place to stay, very cooperative, friendly and supportive staff. Cabs available at all hours.
Response from Ben on 11 Sep 2023
Dear Najiya,Thank you for taking time to let us know about your visit. We apologize for the pool not being open. We have had completed our routine maintenance and the pool will be open shortly. We were able to make a quick repair to the cable in your room. We hope that you will be our guest in the future.Ben Martinez.

2/10 Terrible

Olympia

Travelled with family
Liked: Amenities, property conditions & facilities
The property was clean the breakfast was good and fresh every morning.
Stayed 4 nights in Aug 2023
Response from Ben on 3 Sep 2023
Hi Olympia,Thanks for telling everyone about the great visit you had at our hotel. Thank you for telling everyone how clean the hotel is. We are happy to hear that breakfast was good and fresh each day. Thanks so much for being our guest. Ben Martinez

10/10 Excellent

Melina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Ben on 31 Aug 2023
Dear Melina,Thank you letting everyone that you had a perfect stay at our Holiday Inn Express. We hope we can have you back as our guest very soon.Ben Martinez

10/10 Excellent

Cheryllynn

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay and the staff was so polite and pleasant. The only thing I didn’t like was not having an microwave in the rooms.
Stayed 1 night in Aug 2023
Response from JenniferB on 28 Aug 2023
Thank you, Cheryllynn! You will be pleased to know that we are working on adding microwaves to EVERY room of our hotel. Currently, only some rooms have them but it is definitely ahigh priority for us as well.

10/10 Excellent

Toni, Meridian

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I have no complaints of the overall cleanliness of the room or hotel, more the outside of the property. One of the elevators were broken, a door to the outside did not work and the staff was aware of this. Inside the door was a ramp and the ramp had holes you could see the once utilized steps. I also had to go to the front desk to get hand soap, as the room did not have any. The breakfast was good and the beds were very comfortable. AC was perfect and the staff were all very friendly.
Stayed 2 nights in Aug 2023
Response from Ben on 22 Aug 2023
Dear Toni,Thank you for letting us knw about the issues that you encountered at the hotel. We are in the process of making the necessary repairs. We are confident that when you return you will have another awesome stay. Thanks again for being our guest.Ben Martinez