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Reviews of Comfort Suites Shreveport West I-20

2.5 out of 5
Comfort Suites Shreveport West I-20
6715 Financial Circle, Shreveport, LA

Reviews

8.2

Very good

Rating 10 - Excellent. 301 out of 641 reviews" "
Rating 8 - Good. 190 out of 641 reviews" "
Rating 6 - Okay. 67 out of 641 reviews" "
Rating 4 - Poor. 40 out of 641 reviews" "
Rating 2 - Terrible. 43 out of 641 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Katherian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Kye was very polite and helpful.
Stayed 1 night in May 2024

8/10 Good

Mandie

Travelled with family, Business traveller, Travelled with pets
Liked: Staff & service
The issues I had were the wifi didn’t work and we saw roaches in the bathroom both nights.
Stayed 2 nights in Apr 2024

10/10 Excellent

Francois

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wi-Fi did not work with Ipad
Stayed 1 night in Apr 2024

10/10 Excellent

Dennis

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Overall a good stay…breakfast left a little to be desired but I didn’t starve
Stayed 2 nights in Apr 2024

2/10 Terrible

Erica

Travelled with family and small children
Liked: Amenities
Disliked: Staff & service
Upon arrival, I asked about the pet policy. Normally at Comfort Suites, I’m able to pay a fee to have my pet stay with me. After checking in with special needs children, I was told that I would have to leave if I got another noise disturbance. I advised the front desk that my children have disabilities. They told me, “Call it what you want” when I said it’s discrimination. So you if have children that are louder than quiet. I would advise to book at another hotel.
Stayed 1 night in Apr 2024

8/10 Good

Susan B

Stayed 1 night in Apr 2024

10/10 Excellent

jessica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Apr 2024

4/10 Poor

Tim

Tv didn’t work
Stayed 1 night in Apr 2024

8/10 Good

Sarah

Stayed 2 nights in Mar 2024

10/10 Excellent

Bridgette

Stayed 2 nights in Mar 2024

10/10 Excellent

BabySister

Travelled with family and small children
Liked: Property conditions & facilities
Will stay again
Stayed 1 night in Mar 2024

10/10 Excellent

Tiffany

Liked: Cleanliness
Stayed 1 night in Mar 2024

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
The building outwardly appears new. The inside was neat and clean. My only area of concern was the elevator. Felt like you hit the ground at first floor on every trip.
Stayed 2 nights in Feb 2024

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was excellent and way better than the Comfort Suites in Houston, Tx. The staff was nice. The room was nice. I didn’t see anything out of the ordinary. I would stay there again.
Stayed 2 nights in Jan 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept easy to get to
Stayed 1 night in Jan 2024

8/10 Good

Donna

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
When we got there, the lamp was not working and the TV was not working. We told the front desk and they even told us they should’ve never assigned that room to anybody because the smoke detectors were missing. They moved us to another room right away. The only problem is is every time someone goes there cause I have friends that go there too. The pool is always out. I needed to use the computer and that was all out so if there’s anything that’s out of order it needs to be fixed because we pay for those amenities. At least I did I chose that hotel because of the indoor pool. The staff was very friendly. The lobby was decorated with Christmas and it was really clean. I will say the carpets need to be shampooed or replaced, but I will be using that hotel again when I go back to Shreveport.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Vonnie

Disliked: Staff & service
Check in was horrible. I was given 3 rooms before they gotit right. First room was occupied, 2nd room no entry lights and lamps working and thermostat was loose and in numbers could not be read, 3rd room desk chair would not stay raised to work at the desk and toilet was loose. When I finally got a descent room I was 30 minutes late to my meeting. Room was quiet. Bed was just ok. No curtain to block light from coming into the room only a sheer curtain. Food was hot and good. No fruit for beakfast. Easy checkout.
Stayed 1 night in Dec 2023

10/10 Excellent

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Lance

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Very comfortable very clean nice pool and gym. Breakfast im to lazy to get up early for. My one issue is feeling like im deiving over a curb to get into the parking lot. Totally love this hotel
Stayed 3 nights in Nov 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was great. The people at the front desk were not so friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph, Lafayette

Travelled with family
Liked: Cleanliness, staff & service, amenities
Room was decent, however the sofa was stained.
Stayed 1 night in Nov 2023

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Close to job, easy access to high way Much quieter than I expected
Stayed 3 nights in Nov 2023

2/10 Terrible

Jeff

Disliked: Cleanliness, property conditions & facilities
Filthy room
Stayed 1 night in Nov 2023

10/10 Excellent

Jessica

Stayed 1 night in Nov 2023

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Elevator was broke
Stayed 2 nights in Nov 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

6/10 Okay

Barbara

Travelled with partner
Disliked: Property conditions & facilities
It was noisy and the elevator was scary
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Alma

Stayed 1 night in Oct 2023

6/10 Okay

Samuel

The bathroom lighting was too dim
Stayed 2 nights in Oct 2023

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Madisonville Christian

Stayed 1 night in Oct 2023

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room on lower floor-close to elevator. Arrived late but received a good welcome.
Stayed 1 night in Oct 2023

6/10 Okay

Ronald

Stayed 1 night in Oct 2023

10/10 Excellent

Harold

Stayed 2 nights in Oct 2023

2/10 Terrible

Krista

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I purchased 3 rooms for a night and all were the same shape. The property was very run down. Everything was dirty. The air filter, the carpets on the floor, hair all over the bathroom and furniture, something spilled on table and was left. The window had list it’s seal. Several junked cars (not drivable) parked out back.
Stayed 1 night in Oct 2023

10/10 Excellent

Kevin, Eagle Mountain

Stayed 1 night in Oct 2023

4/10 Poor

Freddie

Disliked: Cleanliness
Unclean bedding
Sheets and pillows case had dried blood. Someone did come and change the bedding, but when shared this information with the general manager and she stated you we be in contact with me and she never called. Other then the bedding the stay was good.
Stayed 1 night in Oct 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Broken elevator
Was good but the elevator was broken.
Stayed 1 night in Sep 2023

2/10 Terrible

Lissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the most disgusting places I’ve ever stayed
When we checked in, she told us the elevator was broken and the room we had was on the 2nd floor so we ‘d have to take the stairs. I was past the time frame to get a refund, so I asked if they had anything on the 1st floor and she said no. So, we proceeded to drag our suitcase and other things up the stairs to our assigned room. I was appalled when we saw the bathroom-it looked like black mold was running down the walls from the ceiling. The desk had sticky stuff all over it like it had never been wiped down. The curtain was broken and stained. We had just attended a funeral in the area, so I was tired and just wanted to change clothes and watch football so I overlooked the horrible room we were in. I changed and sat down to turn on the tv and several of the channels were pixelated, including the one I wanted to watch the game on. I should have headed down stairs and demanded my money back, but again we had driven into town that morning and attended a family funeral so I was distraught. We just left the hotel and went out for the rest of the day to watch football at a local place. We came back only to sleep there and head home. Absolutely disgusting and I can’t believe the price I paid!!!
Stayed 1 night in Sep 2023

4/10 Poor

Michelle

Travelled with family
Disliked: Amenities
Elevator was out of service. Had to lug everything up stairs. Ice machine was broke. Looked like black mold in the bathroom. Hallway reeked of cigarette smoke.
Stayed 1 night in Sep 2023

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Joshua

Business traveller
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2023

6/10 Okay

Neena

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Elevator out of order. Had to lug my bags up 2 flights of stairs. Key cards didn’t work, had to carry bags down stairs to return to the front desk. Then got new key cards and back up the stairs. Front desk clerk had to to come up with me to see about the cards and they didn’t work, she tried and they didn’t work. Finally got door open, something was caught preventing it opening. Then I tried my key card and have to use your hip and really shove it against the door to open. Then had to go down to my car and get my other bags and lug them up 2 flights of stairs. If I had known the elevator was not working I would have tried to get the LaQuinta next door. Feel sorry for those with rooms on the 3rd floor.
Stayed 1 night in Sep 2023

6/10 Okay

Connie

Unpleasant!
I had an appointment at local hospital for test the day of my check in. Had another early next morning. Wasn’t an enjoyable trip. The room stunk, pillows stuck, carpet was nasty. Your hotel needs an upgrade terribly! Wouldn’t recommend staying there to anyone
Stayed 1 night in Aug 2023

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our second stay at this Comfort Suites in the past 8 months. We will definitely stay here again when we travel through this area.
Stayed 1 night in Aug 2023

4/10 Poor

Melissa

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The elevator was out and my room was on third floor. The bathroom lighting was horrible. The hotel looks like it has some bad construction. It was clean but I wouldn’t go back.
Stayed 1 night in Aug 2023