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"The hotel offers both a relaxing weekend vibe and a packed city break experience. Shopping centre is really close as well as many restaurants and takeaways. The rooms are lovely and spacious. Rooms provide helpful conveniences like hairdryer and fridge. Love that you can always top up your tea/coffee/sugar/milk supply whereas in some hotels you have to just make do with whatever they provide on the first day of your stay. I’ve actually stayed in this hotel more than 3 times over the last 18 months. Spa is also great! The pool area is usually quiet which maintains the relaxed atmosphere of the overall hotel. Only things to change is, would be nicer to have more breakfast options for people who have a vegetarian diet or would prefer things like halal options. The other issue is - I think - every time I stayed in the hotel, there’s a limitation on how high you can put your heater in the room. 21° is not really that warm. We’ve had to call the reception team about this on multiple occasions when staying at the hotel. They did provide an oil heater, but it didn’t really do much because it kept going off every so often. I would like to say thank you to one of the reception staff who let us park our car in the hotel car park which is not something usually that the hotel provide. I’d also like to say thank you to the man signing people in for breakfast for reserving a table for us. I’m completely blind and I think he did this to make life a lot more accessible. "

"Yes the hotel may be a little worse for wear but it is very clean. The best feature by far is the friendly staff. So helpful. Same in the city, so friendly. Literally 5 minute walk from the train station to reception. "

"Review asks - What aspects of the free breakfast did you appreciate the most? - just pointing out that breakfast wasn't free - paid £9.99 per person"

" Staff can't do enough for you. Called midnight for somesnd they were very quick. Lovely variety for breakfast & a la carte Rooms amazing space underpriced we feel Thank you "

"Top hotel, happy staff and lovely breakfast "

"The service levels in this hotel are so good! Everyone goes out their way for you. "

"The room was in the roof space - good overall but only two tiny windows and a skylight. Staff are excellent and very welcoming. Restaurant manager is super hospitable! Cooked breakfast was good but a little overcooked Excellent location right next to Lime St station and 10 mins from loads of restaurant choices"

"Very nice and clean hotel, the wifi is perfect and the service is very good "

"Beautiful and relaxing space "