4/10 Poor
Emily
Travelled with family
27 Apr 2024
Disliked: Cleanliness, property conditions & facilities
The staff, particularly Amhieet, were delightful! They made the stay pleasant. However, there was a large event happening at the hotel that we were not made aware of until after we checked in. This event was blasting music until 12AM which prevented us from sleeping. We would have appreciated being emailed beforehand so that we could make alternate arrangements instead of having no choice but to stay awake half the night. Additionally, the toilet in our room was only barely functional and despite reporting it to reception, nothing was done to try to repair it or move us to a different room. They told us to just press the handle harder, which did not make a difference. There was mold in the shower heads, half a used cigarette on the floor of the bathroom, and no plugs near the beds to charge devices. Lastly, the WiFi was almost nonexistent and even the television struggled to display anything. Very disappointed because the property was beautiful and we were greatly looking forward to a relaxing stay.
Emily
Stayed 1 night in Apr 2024