"The staff were very friendly and helpful. The room itself was nice but was looking a little old and worn. It was nice to have access to the spa facilities, it would be nice if these had an upgrade, the area was looking old, worn and dirty and could do with more seating areas/areas to put belongings when using the pool/thermal areas. On the Monday morning there was a lot of drilling and banging from quite early on which was a shame as it did wake us up earlier than planned."
"Parking was easy though we have a electric car so the rules for paying for parking while charging are not clear and the staff wasn't sure about how it worked. Once we moved our car after charging, we were fine."
"A lovely premium room with a giant bed and views of the peace gardens. Clean, cosy and well equipped. Only two slight downsides - pillows were small and lumpy so not a comfortable sleep, and the windows didnt open; there is aircon but I like a bit of fresh air."
"Lovely hotel, with lovely clean, well appointed rooms. We stayed on a Saturday when the football was on next door, but other than the lobby being busier you wouldn’t have known. Lad at reception was friendly and the Hilton chocolate chip cookie was a nice touch. Only thing to consider would be perhaps providing the option for a firmer pillow, but appreciate this is entirely personal preference. "