Courtyard

Reviews of La Quinta Inn & Suites by Wyndham Shawnee

2.5 out of 5
La Quinta Inn & Suites by Wyndham Shawnee
5401 Enterprise Ct, Shawnee, OK

Reviews

8.0

Very good

Rating 10 - Excellent. 304 out of 749 reviews" "
Rating 8 - Good. 237 out of 749 reviews" "
Rating 6 - Okay. 105 out of 749 reviews" "
Rating 4 - Poor. 62 out of 749 reviews" "
Rating 2 - Terrible. 41 out of 749 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tammi

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Manager on 26 Apr 2024
Hello Tammi,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another excellent experience.

2/10 Terrible

Rebecca

Travelled with partner
Disliked: Staff & service, amenities
I have several complaints 1) room smelt like smoke 2) breakfast was nasty 3) handicap room (we didnt ask for) shower water ran all across bathroom floor 4) pullout bed wasnt made had to ask for bedding 5) no snacks was told to go to comfort inn acroos street 6) no hot tub like advertised 7) was made to sort and put soaked towels in laundry room because employee said she couldnt and i had to or she couldnt give me more. It would be easier for customer service to call me. Or email me! Very disappointed and want $ back!
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Rebecca, We are sorry to hear about your experience at our hotel. Each concern you've raised will be shared with the respective departments for their review. For any discussions regarding refunds, we kindly ask you to directly contact our management. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Paula

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, friendly staff. Really quiet & clean
Stayed 1 night in Apr 2024
Response from Manager on 23 Apr 2024
Hello Paula,We appreciate your kind words about our staff and the cleanliness of our hotel. Providing a serene environment is a top priority for us. Your feedback is valuable to us and we hope to welcome you back again soon.

6/10 Okay

Gregory

Liked: Staff & service
The check in was fine and the attendant was pleasant. We were pulling a trailer and couldn’t park as close as we could at the Santa Rosa NM La Quinta. Had to call the Front desk about loud music outside the room in a common area. The breakfast provided wasn’t very good, your very basic of choices. I would think that La Quinta hotels would be very similar in quality and amenities so when booking your travel you’d choose other La Quinta properties, unfortunately there’re not. The Santa Rosa NM La Quinta had many more choices at breakfast, and didn’t have a cable box hanging from the wall. I’m not trying to be super critical, just giving an honest opinion after staying at a different La Quinta property the night before. Sorry but it’s a night and day difference. We’ll try another hotel brand when traveling through again.
Stayed 1 night in Apr 2024
Response from Manager on 14 Apr 2024
Hello Gregory,We appreciate your detailed feedback on your stay with us. Our team strives to provide a consistent experience across all properties, and we regret to hear that we did not meet your expectations. Rest assured that we will share your comments to improve our services. Your input is valuable as we work towards enhancing our guest experience. Thank you for choosing to stay with us, and we hope you consider us again in the future.

10/10 Excellent

Sherri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t like that the pool water was murky and cold. So we were unable to enjoy the pool.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello Sherri,We apologize for any inconvenience regarding the pool conditions. Your feedback will be shared with our team for future improvements to ensure a better experience for our guests. Thank you for bringing this to our attention.

10/10 Excellent

colleen, Keysville

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a mobility room n my chair doesnt fit in the bathroom or in the room without being stuck or in the way.The bathroom has a tub n no walk in shower. Last time we stayed everything was great. Julie is a doll. Dont know if we will stay here again
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello colleen, We appreciate your feedback and apologize for any inconvenience you experienced during your recent stay. Ensuring all guests are comfortable is our priority, and we will share your comments with the team for review. Your loyalty is valued, and we hope to welcome you back in the future.

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at a La Quinta Inn & Suites. Very clean, comfortable bed, nice breakfast. We ended up staying at several other La Quinta Inn & Suites on our trip because we were impressed by the Shawnee, OK property.
Stayed 1 night in Apr 2024
Response from Manager on 1 May 2024
Hello Cheryl,We are delighted to hear that you enjoyed your stay with us at La Quinta Inn & Suites Shawnee, OK. It's wonderful to know that our cleanliness, comfortable beds, and breakfast left a positive impression on you. We appreciate your loyalty and hope to welcome you back at one of our properties in the future.

10/10 Excellent

Susie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean. Perfect for our stay.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Susie,We are delighted to hear that you found our hotel clean and suitable for your needs. We strive to provide a comfortable experience for all our guests. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Greg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
CHECK IN WAS QUICK. STAFF WAS VERY KIND AND HOSPITABLE.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Greg,We appreciate you acknowledging our efficient check-in process and friendly staff during your stay. Your kind words are truly valued, and we hope to welcome you back in the future!

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Timothy,We are pleased to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we hope to welcome you back in the future for another wonderful experience.

10/10 Excellent

Tea'a

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Manager on 5 Apr 2024
Hello Tea'a,We are thrilled to hear that you had a wonderful experience during your stay with us. We look forward to welcoming you back soon for another fantastic stay!

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, comfortable, recently renovated.
Stayed 1 night in Mar 2024
Response from Manager on 1 Apr 2024
Hello Erin,We're pleased to hear you found our hotel quiet, comfortable, and appreciated our recent renovations. Your feedback is appreciated as we continuously strive to provide a top-notch experience for all our guests. Should you have any further comments or concerns, please don't hesitate to reach out.

10/10 Excellent

Karen, Burleson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and love the soft bedding and pillows. Smelled good even though we pet friendly. I was worried about that when I checked in. I didn’t realize it was pet friendly.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Karen,We are delighted to hear that you enjoyed our clean accommodations and comfortable bedding. Our team works hard to maintain a fresh atmosphere for all guests, including our furry friends. We hope you had a pleasant stay overall and look forward to welcoming you back in the future.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Guy,We're thrilled to hear you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience!

10/10 Excellent

Sasha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed multiple times at this property. Easy access from the highway with truck parking. Checking in is easy with my service animal.
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Sasha,We appreciate your loyalty as a returning guest and are glad to hear that you found the location convenient for your needs. We strive to ensure a smooth check-in process for all guests, including those with service animals. Thank you for sharing your experience with us.

10/10 Excellent

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about my stay
Stayed 1 night in Mar 2024
Response from Manager on 19 Mar 2024
Hello Heather,We’re thrilled to hear you enjoyed your time with us! Your positive feedback is truly appreciated as we strive to provide exceptional experiences for all our guests. Should you need any assistance or have further feedback, please feel free to contact our management team directly.

8/10 Good

Mia

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Manager on 17 Mar 2024
Hello Mia,We appreciate you choosing our hotel for your stay. If you have any feedback to share, please reach out to us so we can address any concerns. We hope to welcome you back in the future for an even better experience.

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I had a nice room—perfect for what I needed.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Stephanie, We are delighted to hear that you enjoyed your room during your stay with us. Thank you for the positive feedback!

2/10 Terrible

Chris

Stayed 2 nights in Feb 2024
Response from Manager on 22 Mar 2024
Hello Chris, We're sorry to hear your stay didn't meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your time with us. We value your feedback and would like the opportunity to address any issues you experienced.

10/10 Excellent

Victorino

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was nice. Rooms are very clean.
Stayed 1 night in Feb 2024
Response from Manager on 29 Feb 2024
Hello Victorino,We are delighted to hear that you found our front desk staff accommodating and our rooms clean. Your positive feedback is greatly appreciated. If you have any further comments or suggestions, please feel free to reach out.

2/10 Terrible

Juany

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Juany, We're sorry to hear that your stay didn't meet expectations. Please feel free to contact us directly with any further details on your experience so we can address your concerns.

10/10 Excellent

Janette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The fitness center could use some work. Most of the smaller weights 8lb, 10lb, 15lb and 20lb were missing. Only one treadmill and one elliptical. There was a weight machine, but I really needed free weights. There were no towels and no water. Also, no mats and the floor was pretty dirty to sit or lay on for floor work. I could not get the tv's to work either.
Stayed 4 nights in Jan 2024
Response from Manager on 8 Feb 2024
Hello Janette, Thank you for providing feedback on our fitness center. We appreciate your input and apologize for any inconvenience caused during your stay. We will take note of your comments regarding the missing smaller weights and limited cardio equipment. We will also address the lack of towels, water, and mats, as well as the cleanliness of the floor. We apologize for the issues with the TVs and assure you that we will investigate and address this. We appreciate your feedback as it helps us to improve our facilities for future guests.

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Anthony,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to have the opportunity to welcome you back again in the future.

8/10 Good

Kenneth, Woodward

Very clean! The breakfast is sub-par but my room was very clean.
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Kenneth,Thank you for choosing our hotel for your stay. We're pleased to hear that you found your room to be very clean. We appreciate your feedback about breakfast and will take it into consideration for future improvements. We hope you had an overall enjoyable stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Jennifer

Travelled with family, Travelled with pets
Liked: Amenities
We stayed at 4 La Quinta Inns from Pennsylvania to New Mexico. La Quinta Inn Shawnee, OK was by far the best. Large updated & clean room. Breakfast beat the rest too.
Stayed 1 night in Jan 2024
Response from Manager on 3 Feb 2024
Hello Jennifer,Thank you for choosing La Quinta Inn Shawnee, OK during your journey! We're delighted to hear that you enjoyed our spacious, updated, and clean rooms. Our team works hard to provide a comfortable and refreshing stay for our guests. We greatly appreciate your positive comments about our breakfast as well. We hope to welcome you back in the future for another exceptional experience.

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access, comfortable bed
Stayed 1 night in Jan 2024
Response from Manager on 2 Feb 2024
Hello Janet,Thank you for sharing your feedback! We're delighted to hear that you found our hotel to be conveniently located and that you had a comfortable bed during your stay. We strive to provide a seamless experience for our guests and appreciate your kind words. It was a pleasure having you and we hope to welcome you back in the future.

8/10 Good

SHARON, Orono

Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello SHARON,Thank you for sharing this rating, and we apologies if there are any inconveniences you had encountered. We appreciate your business and hope to welcome you back again in the future.

10/10 Excellent

Neal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Neal,We're delighted to hear that you had a fantastic experience during your stay with us! We strive to provide excellent service to all our guests, and it's great to know that we met your expectations. If you have any further feedback or if there's anything else we can do for you, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another memorable stay!

10/10 Excellent

jim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager Christean was the best. Her professionalism was outstanding. Julie on check in was fantastic. Both have the best personality and professionalism.
Stayed 1 night in Jan 2024
Response from Manager on 28 Jan 2024
Hello jim,Thank you for taking the time to share your positive experience with our manager Christean and our front desk staff member Julie. We are delighted to hear that their professionalism and exceptional personalities made your stay with us memorable. We truly value their dedication and commitment to providing excellent service. Please don't hesitate to reach out to us if there is anything else we can assist you with.

10/10 Excellent

Kelli

Stayed 1 night in Jan 2024
Response from Manager on 29 Jan 2024
Hello Kelli,Thank you for choosing our hotel for your stay and for giving us a perfect rating! We are delighted to hear that you had a wonderful experience with us. Should you have any further feedback or if there's anything we can do to make your next stay even better, please don't hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Renee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Meeting family
Other than the iffy eggs and sausage for breakfast. This hotel was amazingly clean. The staff was friendly and professional.
Stayed 2 nights in Jan 2024
Response from Manager on 27 Jan 2024
Hello Renee,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel exceptionally clean and the staff friendly and professional. We appreciate your comments and we'll continue striving to provide an excellent experience for all our guests.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
I was very happy with the rooms and the location
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Patricia,Thank you for your kind feedback about our rooms and location. We're pleased to hear that you enjoyed your stay with us. We strive to provide excellent accommodations and a convenient location for our guests' satisfaction. If you have any future travel plans, we would be delighted to welcome you back.

10/10 Excellent

Krishna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 25 Jan 2024
Hello Krishna,Thank you for your recent stay with us! We are thrilled to hear that you had a wonderful experience at our hotel. We strive to provide exceptional service and amenities to all our guests. If you have any further questions or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back in the future!

10/10 Excellent

Robin

Stayed 1 night in Jan 2024
Response from Manager on 23 Jan 2024
Hello Robin,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We value your opinion and hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Kelly

Stayed 1 night in Jan 2024
Response from Manager on 22 Jan 2024
Hello Kelly,We are thrilled to hear that you had such a wonderful stay with us! It was our pleasure to provide you with a 10 out of 10 experience. If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back soon for another perfect stay!

8/10 Good

Josh

Stayed 1 night in Jan 2024
Response from Manager on 20 Jan 2024
Hello Josh, We are thrilled to hear that you had a pleasant stay with us! If there is any specific feedback you would like to share, we encourage you to reach out to us directly. We value your input and would love to ensure that your next stay is even better. We hope to welcome you back soon!

10/10 Excellent

Alex

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Alex,Thank you for choosing our hotel for your recent stay! We appreciate your positive rating and are delighted to know that you had a wonderful experience. We strive to provide exceptional service and are thrilled that we met your expectations. If there is anything else we can do for you, please do not hesitate to reach out to us. We hope to welcome you back soon!

10/10 Excellent

Janet

Traveler
Comfortable and clean
Stayed 1 night in Jan 2024
Response from Manager on 9 Jan 2024
Hello Janet,Thank you for taking the time to share your experience with us. We're glad to hear that you found our hotel comfortable and clean. We strive to provide a comfortable and clean environment for all our guests. If you have any further feedback or need assistance in the future, please don't hesitate to reach out to us.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 8 Jan 2024
Hello Karen,We appreciate you choosing our hotel for your stay. We would love to hear about your experience and any feedback you have that could help us improve. Please don't hesitate to reach out to us directly. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Terena

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attendant was pleasant and accomendating .
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Terena,Thank you for taking the time to share your positive experience with our pleasant and accommodating attendant. We strive to provide excellent customer service at all times. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Cara

Stayed 1 night in Dec 2023
Response from Manager on 28 Dec 2023
Hello Cara, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Christmas Trip 2023
Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello Eric,We are thrilled to hear that you had a fantastic experience during your stay at our hotel! Our team works hard to ensure all guests have a memorable and enjoyable time. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back in the future for another flawless stay.

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Manager on 26 Dec 2023
Hello Arthur,We're delighted to hear that you had a wonderful experience during your stay at our hotel! It's always a pleasure to receive such positive feedback. We strive to provide exceptional service and make our guests feel comfortable and well taken care of. We appreciate your rating and hope to welcome you back in the near future for another enjoyable stay.

8/10 Good

Tammy

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 24 Feb 2024
Hello Tammy,We are delighted to hear that you had a positive experience during your stay with us. If you have any further comments or suggestions, please do not hesitate to contact us directly.

6/10 Okay

Joseph

Stayed 5 nights in Dec 2023
Response from Manager on 19 Dec 2023
Hello Joseph, We appreciate you choosing our hotel for your stay. We encourage our guests to share any feedback they may have directly with us so we can address any concerns and improve our services. We hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Nice place. Recently updated.
Stayed 2 nights in Dec 2023
Response from Manager on 16 Dec 2023
Dear Guest,Thank you for your kind feedback! We are delighted to hear that you enjoyed our recently updated hotel. We strive to provide a comfortable and enjoyable experience for all our guests. If you have any future travel plans, we would be honored to welcome you back.

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Oat was clean and smelled good!
Stayed 1 night in Dec 2023
Response from Manager on 15 Dec 2023
Hello Teresa,Thank you for letting us know that you found the room clean and pleasant. We strive to maintain a high level of cleanliness for the comfort of our guests. We appreciate your feedback and hope to welcome you back in the future.

10/10 Excellent

Ralph

Stayed 1 night in Dec 2023
Response from Manager on 3 Jan 2024
Hello Ralph,Thank you for choosing our hotel for your recent stay. It was a pleasure having you as our guest and we are delighted to hear that you had a wonderful experience. We look forward to welcoming you back in the future.

10/10 Excellent

Emily

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great pool needs more lights
Stayed 1 night in Dec 2023
Response from Manager on 14 Dec 2023
Hello Emily,Thank you for sharing your feedback with us! We appreciate your input regarding the pool lighting and will certainly pass it along to our management team for future consideration. We hope you enjoyed your overall stay with us and look forward to welcoming you back in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Wonderful stay and very helpful at the front desk. Thank you!
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Donna,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.