Exterior

Reviews of Comfort Inn & Suites Shawnee North near I-40

2.5 out of 5
Comfort Inn & Suites Shawnee North near I-40
5400 Enterprise Court, Shawnee, OK

Reviews

8.6

Excellent

Rating 10 - Excellent. 347 out of 693 reviews" "
Rating 8 - Good. 243 out of 693 reviews" "
Rating 6 - Okay. 63 out of 693 reviews" "
Rating 4 - Poor. 24 out of 693 reviews" "
Rating 2 - Terrible. 16 out of 693 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Charlene

Travelled with family
Excellent and a great price.
Stayed 1 night in May 2024
Response from Manager on 22 May 2024
Hello Charlene,We are thrilled to hear that you enjoyed your stay and found our rates to be of good value. Guest satisfaction is important to us, and we appreciate your positive feedback. Should you have any further comments or suggestions, please feel free to reach out to us at your convenience.

8/10 Good

Philip J

Travelled with family
Liked: Cleanliness, staff & service, amenities
The bathroom floor looked like it had not been swept. The windows did not have blinds and the outside lights were shining in.
Stayed 1 night in May 2024
Response from Manager on 19 May 2024
Hello Philip J,We appreciate your feedback regarding the cleanliness of the bathroom floor and the window blinds. Your comments will be shared with our team for further improvement. We value your insights to enhance our guests' experience.

10/10 Excellent

Harold, wewoka

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful staff
Stayed 4 nights in May 2024
Response from Manager on 17 May 2024
Hello Harold,We appreciate your kind words about our helpful staff! Guest satisfaction is our top priority, and we are delighted to hear that our team made a positive impact during your stay. We strive to provide exceptional service to all our guests to ensure a memorable experience.

8/10 Good

Estella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet for being so close the the interstate. Don't recommend the Denny's that is within walking distance, we had terrible service and the food was cold. Loads of better options in Shawnee.
Stayed 1 night in May 2024
Response from Manager on 14 May 2024
Hello Estella, Thank you for sharing your feedback with us. We are pleased to hear that you found our location quiet. We value your input regarding nearby dining establishments and will share this with future guests. Shawnee offers a variety of dining options to explore during your stay.

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Had problems with tv
Stayed 2 nights in May 2024
Response from Manager on 14 May 2024
Hello Nick, We appreciate your feedback regarding the issue with the TV during your stay. Our team will look into this matter to ensure a more enjoyable experience for our future guests. Please do not hesitate to reach out to our management team for further assistance with this issue. Thank you for bringing this to our attention.

10/10 Excellent

Luther

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Luther,We are pleased to hear that you had a generally positive experience during your stay. Should you have any further feedback or comments, please don't hesitate to reach out to our management team directly.

10/10 Excellent

Stephanie

Stayed 1 night in May 2024

8/10 Good

gregg

Stayed 1 night in Apr 2024
Response from Manager on 15 May 2024
Hello gregg, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Lea Ann, Lake Placid

Liked: Cleanliness, amenities, property conditions & facilities
The pool was nice. Also, the staff were very friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Manager on 25 Apr 2024
Hello Lea Ann,We're pleased to hear you enjoyed our pool and found our staff to be friendly and helpful. Your positive feedback is greatly appreciated. We strive to provide a pleasant experience for all our guests. Should you have any further comments or suggestions, please don't hesitate to reach out to us directly.

4/10 Poor

Michael

Disliked: Cleanliness, property conditions & facilities
Shower didn't drain.
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello Michael, We apologize for the inconvenience you experienced during your stay. We encourage guests to reach out to our management team directly with any concerns to address them promptly and ensure a pleasant stay in the future.

10/10 Excellent

John

Stayed 1 night in Apr 2024
Response from Manager on 4 May 2024
Hello John,We're thrilled to hear you had a fantastic stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Excellent

David

Travelled with partner
Liked: Amenities, property conditions & facilities
All was good.
Stayed 1 night in Apr 2024
Response from Manager on 13 Apr 2024
Hello David,We are pleased to hear that you had an overall positive experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terrible

Chance

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Had black mold in the fridge. Called front desk and they offered to send someone up but never did. Not a good place for the price at all. Go to la Quinta next door or Fairfield.
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Chance, We apologize for any inconvenience you may have experienced during your stay. We take all feedback seriously and will address this matter with our team. Thank you for your insights, and we hope to welcome you back for an improved stay in the future.

10/10 Excellent

Randall, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Randall,We appreciate you taking the time to share your feedback with us. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Katelyn

Liked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Manager on 27 Mar 2024
Hello Katelyn,We are delighted to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. Safe travels!

8/10 Good

Megan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, friendly staff, easy in and out
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Megan,Thank you for highlighting our clean facilities, friendly team, and smooth check-in/check-out process. We're delighted to hear about your positive experience and hope to welcome you back again in the future.

10/10 Excellent

Khristian

Response from Manager on 3 Mar 2024
Hello Khristian,We are thrilled to hear you had a wonderful stay with us! Please do not hesitate to reach out if you have any further comments or suggestions to share.

4/10 Poor

Tige

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel was nice, breakfast was nice, hearing the cleaning cart up and down the hall at 8 am in the morning and then KNOCKING ON OUR DOOR at 9:00AM ASKING IF WE ARE LEAVING, then every hour after that ASKING AGAIN, when check out isn't until 11AM. This is VERY UNPROFESSIONAL and NOT how you deal with customers... I heard them (through the door) up and down our hallway every 20-30 min KNOCKING ON DOORS.
Stayed 1 night in Feb 2024
Response from Manager on 21 Feb 2024
Hello Tige, We apologize if you felt inconvenienced by our cleaning procedures. Your feedback will be shared with our team to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

8/10 Good

Valencia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit to Chris..
The room was nice did not eat the free breakfast.The ice machine worked on my floor a plus.Can not say anything about the price but SUPRICE .....
Stayed 2 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Valencia,Thank you for sharing your feedback with us. We're delighted to hear that you found the room to be nice and that the ice machine on your floor was functional. We apologize if there were any surprises regarding the price. We appreciate your stay and hope to welcome you again in the future.

6/10 Okay

Julie

Liked: Staff & service
The 3rd floor hallway smelled like backed up sewer. Thankful the smell didn't linger into the room.
Stayed 3 nights in Feb 2024
Response from Manager on 9 Feb 2024
Hello Julie,We apologize for any inconvenience you may have experienced during your stay. Our team has been made aware of the issue and is working to address it promptly. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Manager on 6 Feb 2024
Hello Regina,We sincerely appreciate your perfect rating! We are delighted to hear that you had such a wonderful experience during your stay with us. We strive to provide the best service and accommodations for all our guests. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Chris

Trailer parking adjacent
Lady that checked me in was super friendly and helpful. Told me where a safe place on property was to park our horse trailer. Also a parking area across the road to park semis etc. breakfast was good and the last tending the breakfast was super nice !
Stayed 1 night in Jan 2024
Response from Manager on 31 Jan 2024
Hello Chris, Thank you for your kind and positive review! We're delighted to know that our staff made your check-in experience pleasant and provided helpful information about parking options. It's great to hear that you enjoyed our breakfast and found our breakfast attendant to be friendly. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay!

8/10 Good

Paul

Stayed 1 night in Jan 2024
Response from Manager on 21 Jan 2024
Hello Paul,Thank you for choosing our hotel for your stay. We are glad that you had a positive experience with us. We always strive to provide exceptional service and amenities to our guests. If you have any specific feedback or suggestions, we encourage you to reach out to us directly. We look forward to welcoming you back in the future for another enjoyable stay.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice stay and right off expressway
Easy exit off I40. Room was comfortable and clean. We slept great. Breakfast was good with eggs, sausage and waffles. Would stay here again.
Stayed 1 night in Jan 2024
Response from Manager on 13 Jan 2024
Hello Barbara,Thank you for choosing to stay with us. We're delighted to hear that you found our rooms comfortable and clean. It's great that you had a good night's sleep and enjoyed our breakfast offerings. We appreciate your feedback and hope to welcome you back again in the future.

8/10 Good

Roberta

Liked: Amenities
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Roberta, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

8/10 Good

Staci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Manager on 2 Jan 2024
Hello Staci,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are delighted to hear that you had a enjoyable experience. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Sandy

Stayed 2 nights in Dec 2023
Response from Manager on 26 Dec 2023
Hello Sandy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience during your visit. Should you have any further suggestions or feedback, we would be grateful if you could contact our hotel directly so that we may address any potential issues. We hope to welcome you back soon!

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Manager on 23 Dec 2023
Hello Carmen,Thank you for choosing our hotel for your stay! We're thrilled that you had such a positive experience with us. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Brenda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Will definitely return
Will recommend it. Nice quiet place to stay with very comfy beds and hot breakfast in the morning.
Stayed 1 night in Dec 2023
Response from Manager on 13 Dec 2023
Hello Brenda,Thank you for your kind recommendation! We're thrilled to hear that you enjoyed your stay and appreciated our comfortable beds and hot breakfast. We hope to welcome you back in the future for another pleasant experience.

10/10 Excellent

Augusta

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very good! Staff was so polite.
Stayed 1 night in Dec 2023
Response from Manager on 12 Dec 2023
Hello Augusta,Thank you for taking the time to share your positive feedback! We strive to provide excellent service and appreciate your kind words about our polite staff. We hope to welcome you back again in the future for another enjoyable experience.

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 10 Dec 2023
Hello Mindy,Thank you for your positive rating! We're thrilled to hear that you had an excellent experience at our hotel. We appreciate your feedback and hope to welcome you back again soon.

10/10 Excellent

Terry

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Manager on 10 Dec 2023
Hello Terry,Thank you for choosing our hotel for your stay! We're glad to hear that you had an excellent experience with us. If there is anything else we can assist you with in the future, please don't hesitate to reach out. We hope to have the pleasure of welcoming you back soon!

2/10 Terrible

Melissa

Travelled with family
Disliked: Room comfort
No power - no hot water - no apology
Hot water and electricity were out since 8am. The woman at the front desk didn’t even apologize. Even though it was no one’s fault, it would have been nice for her to acknowledge it. She just took our room cards and said, “have a nice day.” Goodness
Stayed 1 night in Dec 2023
Response from Manager on 6 Dec 2023
Hello Melissa, Thank you for sharing your recent experience with us. We apologize for any inconvenience caused by the temporary disruption of hot water and electricity. While we understand the frustration, we would like to clarify that unforeseen technical issues can occasionally occur. We appreciate your understanding and hope you still enjoyed your stay overall.

10/10 Excellent

Charlotte, Westville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cant complain. Even the pool is heated in December!!
Stayed 1 night in Dec 2023
Response from Manager on 7 Dec 2023
Hello Charlotte,Thank you for sharing your positive feedback! We're delighted that you enjoyed our heated pool even in December. We strive to provide a comfortable and enjoyable experience for all our guests throughout the year. We hope to welcome you back for another fantastic stay soon.

8/10 Good

Amy, Hiram

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We were pleased with our stay. The staff was welcoming. The only issue was having to get linens for the pull out as they were not already in the room, but that’s not a huge deal at all!
Stayed 1 night in Nov 2023
Response from Manager on 5 Dec 2023
Hello Amy, Thank you for choosing to stay with us and for your kind words about our welcoming staff. We appreciate your feedback regarding the linens for the pull-out bed. We apologize for any inconvenience this may have caused. Nevertheless, we are glad this did not significantly impact your overall experience. We value your feedback and will strive to improve.

10/10 Excellent

Yanzi

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello Yanzi,Thank you for your kind words about our hotel. We're glad to hear that you enjoyed your stay with us. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us.

2/10 Terrible

Hartyoun

Disliked: Cleanliness, staff & service, property conditions & facilities
We walked into a dingy shady looking place and after checking in we went to the elevator and another guest who was fuming informed us that to be careful, and proceeded to show us a video of his bed and bed bugs crawling in it. We RAN!
Stayed 1 night in Nov 2023
Response from Manager on 14 Nov 2023
Hello Hartyoun, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

Tim

Stayed 1 night in Nov 2023
Response from Manager on 1 Dec 2023
Hello Tim,We're thrilled to hear that you had a great stay with us! If there's anything specific you'd like to share about your experience, we encourage you to reach out to our hotel directly so we can address any feedback you may have. We look forward to welcoming you back in the future for another excellent stay.

8/10 Good

jerry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice stay for one night
Stayed 1 night in Nov 2023
Response from Manager on 9 Nov 2023
Hello jerry,Thank you for choosing our hotel for your one-night stay. We're glad to hear that you had a positive experience. If you have any future travel plans, we would be delighted to have you as our guest again.

8/10 Good

charles

Stayed 1 night in Nov 2023
Response from Manager on 30 Nov 2023
Hello charles,Thank you for choosing our hotel for your recent stay. We are delighted to hear that you had a positive experience. If you have any further feedback or if there is anything else we can do to improve your future stays, please do not hesitate to reach out to us. We look forward to welcoming you back soon.

10/10 Excellent

christine

Stayed 1 night in Nov 2023
Response from Manager on 29 Nov 2023
Hello christine,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our utmost priority, and we are delighted that we were able to meet your expectations. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back for another excellent experience in the near future.

10/10 Excellent

Carmen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on 5 Nov 2023
Hello Carmen,Thank you for taking the time to provide us with feedback. We appreciate your positive rating and are delighted to hear that you had an exceptional stay at our hotel. We strive to provide the best possible experience for all our guests and we're thrilled that we succeeded in meeting your expectations. We look forward to welcoming you back soon for another outstanding stay.

10/10 Excellent

mary m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Pretty area, nice staff and comfortable room
Stayed 1 night in Oct 2023
Response from Manager on 4 Nov 2023
Hello mary m,Thank you for your kind words about our beautiful location, friendly staff, and cozy accommodations. We strive to provide a pleasant experience for all our guests and we're thrilled to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

Gisela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Hello Gisela,Thank you for your incredible rating! We're delighted to hear that you had such an exceptional experience at our hotel. It's our aim to consistently provide exceptional service and amenities for all our guests. We appreciate your feedback and hope to welcome you back in the future for another outstanding stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 3 Nov 2023
Dear Guest,Thank you for taking the time to leave us a review. We appreciate your positive feedback and are delighted to hear that you had a fantastic stay with us. We strive to provide exceptional service to all our guests and we're glad we exceeded your expectations. It was a pleasure having you as our guest and we hope to welcome you back in the future.

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checked in very early to let staff we would be checking in around 6. Asked for first floor and I was assured we were on the first floor. Very pleased with hotel staff
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello James,Thank you for your kind words! I am so happy to learn that you enjoyed our hospitality, service, and accommodations. It is rewarding to hear that we have succeeded in making your stay pleasant and that you experienced no difficulties with our services or amenities. Your compliments on our hardworking staff mean a lot to us. We are so glad that your stay was enjoyable, and we look forward to seeing you again!

8/10 Good

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Manager on 27 Oct 2023
Hello Lynn,Thank you for your feedback. We appreciate your rating and are glad you had a positive experience at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast could have been better with more options than what was given.
Stayed 1 night in Oct 2023
Response from Manager on 25 Oct 2023
Hello Angel,We appreciate your feedback on the breakfast options and will take it into consideration for future improvements. Thank you for bringing this to our attention.

8/10 Good

Charles

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023
Response from Manager on 25 Oct 2023
Hello Charles,Thank you for your positive rating! We appreciate your feedback and hope to welcome you back soon.

10/10 Excellent

Christina, Corinth

Stayed 1 night in Oct 2023
Response from Manager on 12 Nov 2023
Hello Christina,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that you had a great stay with us. Your feedback is highly valued and we hope to welcome you back in the future for another exceptional experience.