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Reviews of The Senz Hotel & SPA

5 out of 5
The Senz Hotel & SPA
1118 Gaojing Road, Shanghai

Reviews

9.4

Exceptional

Rating 10 - Excellent. 56 out of 81 reviews" "
Rating 8 - Good. 21 out of 81 reviews" "
Rating 6 - Okay. 3 out of 81 reviews" "
Rating 4 - Poor. 1 out of 81 reviews" "
Rating 2 - Terrible. 0 out of 81 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Hamid, LOS ANGELES

Business traveller, Travelled with partner
Liked: Amenities
Very clean, English speaking employees, good amenities. Near restaurants walkable. Near Shanghai national exhibition center. Rooms are comfortable but on the smaller side.
Stayed 2 nights in Mar 2024
Response from Yoki on 19 Mar 2024
Dear valued guests, thank you for staying at The Senz Hotel & SPA . We are committed to continuously improving our services and facilities to provide guests with warm and comfortable staying environment. Our hotel is located in Hongqiao business Circle, adjacent to the Lidoway pedestrian street, transportation is very convenient. Sincerely look forward to your visit again!

10/10 Excellent

Ramesh, Sacramento

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Yoki on 21 Jan 2024
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA . Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good mixed of restaurants within walking distance. Friendly staff. Especially Marilyn Xu who is kind and helpful to us. She is very knowledgeable and have all the answers we consulted. Very impressed.
Stayed 2 nights in Mar 2023
Response from Rita on 28 Apr 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel & SPA and for your valuable comments. Touched by your sincere love and affirmation of Marilyn service, your appreciation and promotion is the best encouragement for us! Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again! -- Thomas Gertz General Manager

10/10 Excellent

John

Stayed 1 night in Mar 2023
Response from Rita on 28 Apr 2023
尊敬的宾客，感谢您选择下榻上海夏亚酒店并给予珍贵的点评。酒店致力于为您提供宾至如归的体验以及便捷高效的服务，诚挚期待与您的再次相聚！

10/10 Excellent

Wai Kwan Virginia

Stayed 1 night in Aug 2019
Response from Rita on 5 Sep 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

8/10 Good

PJ

Travelled with family
Liked: Property conditions & facilities, room comfort
Family trip
The hotel is well designed and stylishly furnished. Our overall experience was great. However, breakfast and other meals were definitely not up to standard and does not love up to expectations. Service in general was amateur and could be improved (no concierge, no assistance with luggage, no valet parking etc). The waking street adjacent to the hotel is a great supplement. Plenty of restaurant options there.
Stayed 3 nights in Sep 2021
Response from Emi on 29 Nov 2021
Dear PJ, thank you for taking the time to do a review regarding your stay at Melia Hotel Shanghai Hongqiao ！ It is comments such as yours that help us to identify areas of our hotel that are doing well, as well as areas that need improvement. We appreciate the feedback we received from you regarding your stay. Look forward to seeing you again in the future.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2019
Response from 米璐 on 28 Nov 2019
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！感谢您对酒店的喜欢，我们很高兴听到您对酒店的肯定。期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店

10/10 Excellent

Chris, Utah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time, wonderful experience. I'll definitely come back.
Stayed 1 night in Nov 2019

8/10 Good

Matt, Adelaide

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The internet was good. Only a few people spoke english, making it difficult to communicate
Stayed 4 nights in Nov 2019
Response from Miriam on 16 Nov 2019
Dear guest， Thank you for choosing Melia Shanghai Hongqiao for your last stay and thank you for taking some time to write some comments about your our hotel。 Your opinion is highly valuable and help us to improve our services。 I am sorry to hear you had some communication problems, we will intensify the English training given to the staff to avoid future ocurrence . On behalf of the staff and myself we are all delighted to have you at Melia Shanghai Hongqiao We look forward to being able to give you better service in the future, and we thank you for your consideration in this matter. Melia Shanghai Hongqiao Team

8/10 Good

SM

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2019
Response from Miriam on 24 Sep 2019
Dear guest， thanks for your positive comments about our hotel about your stay in Melia Shanghai Hongqiao。Your opinion is highly valuable and help us to improve our services。We are glad you had such a good experience with us and we look forward to welcoming you in the near future。In the meantime, remain at your entire disposal for anything you may need. Shanghai Hongqiao Melia Hotel

10/10 Excellent

Gary

Stayed 1 night in Sep 2019
Response from Rita on 5 Sep 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

8/10 Good

Pushpa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shanghai Fair
All was good
Stayed 4 nights in Aug 2019
Response from Miriam on 17 Sep 2019
Dear guest， thank you for your positive comments about your stay in Melia Shanghai Hongqiao。Your opinion is highly valuable and help us to improve our services。We are glad you had such a wonderful experience with us and trust it will not be long before you will be back for another visit。In the meantime, remain at your disposal for any further particular you may wish . Shanghai Hongqiao Melia Hotel

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Very new hotel in a new area. Very convenient for the NECC where I was attending the China Cycle show. They had a shuttle bus to the show each morning which took 10 minutes (although it was not advertised anywhere). No idea if they offered a return pick up service as that wasn’t advertised at all either. It’s a simple 30 minute walk or 10 minute taxi ride though. Rooms are modern, well decorated and well maintained. The Japanese style electronic toilet was a nice quirky feature. Beds are very comfortable and tv has a couple of good quality English channels including HBO. WiFi is reasonable speed most of the time, but can get slow in the evenings. On site restaurant served the best western breakfast I have ever had in China so that was a nice surprise. There is also a selection of good quality restaurants within 5 minutes walk of the hotel serving lunch or dinner. Some good bars too. The lobby bar in the hotel is ok, but you have to ask at reception to get served. The hotel gym and swimming pool are in a separate building at the rear of the hotel and are again modern and well maintained. Overall a great hotel which I will definitely stay at again whenever I visit the NECC.
Stayed 3 nights in May 2019
Response from Peilu on 10 May 2019
Dear guest, Thanks for your detailed review after you stay with us. We're happy to hear that you enjoyed your stay during China Cycle show. Thanks for giving a such detailed review and share your experience not only with us but also with expedia users. We wish you all the best and hope to see you soon in Melia Shanghai Hongqiao!

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great new hotel near Hongqiao train station. If you need to stay in the Hongqiao area this is a great choice!
Stayed 1 night in Apr 2019
Response from Peilu on 26 Apr 2019
Dear Eric, Thanks for your review on expedia, we're glad to hear that you enjoyed your stay in Melia Shanghai Hongqiao! We look forward to seeing you again! Melia Shanghai Hongqiao

6/10 Okay

Supanee

Liked: Cleanliness, property conditions & facilities
Generally is ok but some comments as follows: - Auto door at main gate is temporary close causing some inconvenience when I was with big luggage, having a person to provide assistance temporary at entrance will be great - Distance from hotel to nearest metro station is too far for walking, only 2 trips shuttle bus is too less, as foreigner to get taxi during rush hour from metro to hotel is not easy, plus bad smoking smell all taxi, I don't like taxi, having more frequent & flexible transfer hotel-metro-hotel will be great - Almost no restaurants nearby hotel, eating at hotel every day is very boring, I am looking for more variety of food at hotel
Stayed 3 nights in Dec 2018
Response from Rita on 5 Sep 2023
Dear valued guests, thank you for staying at The Senz Hotel & Spa and leaving valuable comments and good suggestions. We are committed to continuously improving our services and facilities to provide guests with warm and comfortable staying environment.Sincerely look forward to your visit again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for exhibition centre
Hotel is conveniently located for the exhibition centre. Rooms are new, and staff are helpful. A good option for business trips in this area. Would happily stay again.
Stayed 2 nights in Nov 2018
Response from Rita on 5 Sep 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA and for your valuable comments. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location for exhibition center.
We like to stay here for the Automechanika grade show. Hotel facilities are well maintained, and the staff make an effort to be helpful. The executive lounge is a good option. Overall hotel offers good value.
Stayed 2 nights in Nov 2018
Response from Rita on 5 Sep 2023
Dear valued guests, thank you for your praise of The Senz Hotel & SPA! Your recognition and encouragement make us the biggest power of progress. We will continue to improve, sincerely look forward to your next visit!

10/10 Excellent

Klaus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ITMA Asía
Excellent and professional service. Also most of the front desk staff speak good English
Stayed 3 nights in Oct 2018
Response from Peilu on 8 Nov 2018
Thanks for your review on Hotels.com. We're glad to know that you had a great stay with us. Looking forward to seeing again in Melia Shanghai Hongqiao!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
Stayed 4 nights in Sep 2018
Response from Peilu on 10 Oct 2018
Dear Guest, Thanks for your review on Hotels.com Trust it will not be long before you will be back for another visit. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient, modern and clean
Attended a trade show at the Shanghai Exhibition and Convention Centre and stayed at the Melia which was modern and conveniently located 10 minutes away by taxi. It is clean, great breakfast and enjoyed a massage at their in-house spa.
Stayed 4 nights in Sep 2018
Response from Peilu on 8 Oct 2018
Dear Guest, Thanks for your appreciation on hotel facility. Glad to hear that hotel location is suitable for your trip. We trust it will not be long before you will be back for another visit. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish.

10/10 Excellent

Manuel Hernandez

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and comfortable quiet hotel west of the city
Very new and comfortable hotel convenient to reach the exhibition centre. The staff go out of their way to help, only draw back is that there is not a lot gojngbon around the area and Metro station is near the exhibition centre
Stayed 7 nights in Sep 2018
Response from Peilu on 8 Oct 2018
Dear Mr. Hernandez, Glad to hear that hotel location is convenient for your trip. We believe that new infrastructure will be more developed in this area for exhibition passengers. We remain at your entire disposal for your future trip.

10/10 Excellent

Senhai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018
Response from Jenny Ye on 18 Aug 2018
尊敬的客人， 您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！我们十分高兴了解到您在上海虹桥美利亚酒店过得愉快，并十分期待您的再次光临。 祝您生活愉快！

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Jenny Ye on 13 Aug 2018
Dear Guest, Thank you for the great review of Melia Shanghai Hongqiao! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
This hotel was built in 2017, so everything is still very new. I was arranged a king-bed room on the 7th floor, facing the main street. The room is spacious, modern, clean, well equipped and designed. You don’t need to bring electronic adapters because you will find all major types of sockets in it, plus 2 USBs and a wireless speaker. The flat TV can be paired with smart phones. The bed is comfortable but the pillows are a bit too soft for me. Apart from the hardware, I want to mention about its software (service). Most of the staff whom I met during my 4-day stay were friendly and helpful. Many of them initiated conversation and/or help, and I felt so welcome. Special thanks to Jenny Ye, Customer Experience Manager, and Jamie of F&B, who have been so kind to take care of my requests efficiently and professionally. Don’t get me wrong, I would like to emphasize that the overall service was very good, not just Jenny and Jamie. I am so impressed about this. I have had breakfast, lunch and dinner at the restaurant (the only restaurant in the hotel), and I was happy with my food, except my steak which was overlooked. (I ordered medium but it was served well done.) A shopping complex with shops, restaurants, bars and a massage place is just 100 metres from the hotel, but I think it’s only 40-50% occupied. So there would be more to be opened. I had a massage there one evening, which was very nice. Will definitely come back.
Stayed 3 nights in Aug 2018
Response from Jenny Ye on 13 Aug 2018
Dear Guest, We very much appreciate your comments regarding your stay at Melia Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At the same time, I'm very sorry for the well-down steak,please allow me to express my sincerest apologies.Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope to see you again soon. Sincerely,

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel near NECC
Great price for a good hotel near NECC. They were super helpful with Taxi's and their breakfast buffet had tons of options. Would definitely stay here again.
Stayed 3 nights in Jul 2018
Response from Jenny Ye on 4 Aug 2018
Dear Guest, We very much appreciate your comments regarding your stay at Melia Shanghai Hongqiao. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My recent stay at the Melia Shanghai Hongqiao
I was not disappointed when i arrived at the hotel. Staff were very welcoming and helpful after a very long flight. Prior to arriving i had emailed the hotel in relation to airport transfer and this was dealt with expeditiously and professional. The transport arrived as planned at the airport and i was quickly taken to the hotel. The hotel is ideally placed for the large exhibition and convention centre. I attended at the exhibition centre and the taxi cost approximately 20 cny ( roughly £10 ) The room at my hotel was gorgeous and probably one of the most comfiest beds i have ever slept on. Tea, coffee making facilities in the rooms are great. There is a pedestrianised area around the corner and this area is being developed but there are already a couple of bars where you can get a drink and some reasonable food at a reasonable price. The staff ( especially Kenneth ) who works in reception were so helpful and did all they could to make my stay enjoyable. I would definitely recommend this hotel. You cant go wrong if you want to stay relatively near the Exhibition and Convention Centre.
Stayed 4 nights in Jul 2018
Response from Jenny Ye on 17 Jul 2018
Dear Guest, We very much appreciate your comments regarding your stay at Melia Shanghai Hongqiao. I'm very glad to hear your satisfaction with our location, room and service of front office team. I will share your comments with our team. I am sorry that your bar experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience.Hope to see you again very soon. Guest Experience Manager

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2018
Response from Jenny Ye on 13 Jun 2018
尊敬的宾客， 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！我们十分高兴了解到您在上海虹桥美利亚酒店过得愉快，期待您的再次光临。

10/10 Excellent

Roland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
Good Experience, Great Service, Peaceful Location in busy Shanghai close to Convention Center. The Level with very helpful staff like Nancy Wei makes a business trip so much more relaxed.
Response from Kevin Zhou on 13 Apr 2018
Dear Mr. Roland, We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the Melia Shanghai Hongqiao. We're very glad to know that you had a wonderful time in Melia Shanghai Hongqiao. Your positive comments will be shared with all hotel staff. We cannot be happier about the comments you wrote. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Yours Sincerely, Melia Shanghai Hongqiao

4/10 Poor

Kunihide

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Needs Step up
Front Desk services and communications needs step up Room was not made even advising them. Night before and 7am Before leaving hotel Credit card deposit NOT returned despite 5-Days AFTER check out
Stayed 2 nights in Mar 2018
Response from Kevin Zhou on 9 Apr 2018
We appreciate your kind comments and thank you for sharing it on Expeida.Your opinion is highly valuable and helps us improve our service. We appreciate your fine words about hotel staff. I must say we were all delighted to have you at Melia Shanghai Hongqiao and trust it will not be long before you will be back with us for another visit. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Yours Sincerely, Melia Shanghai Hongqiao

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to come to stay!
I stayed here for six nights while in Shanghai for business meetings and being able come “home” to the Melia each night was very comforting. The facility is very new, not even a year old, and everything is still like new. The rooms are all well-appointed in terms of furnishings and linens, and the room is quite spacious. Large TV with a half-dozen or so English channels, but I used the JBL bedside clock radio and paired my phone for music. Outlets are plentiful and will accept a US-style plug (just make sure your device will handle 240v) and one USB port by the desk. Blackout shades, great pillows, too! Internet speed was acceptable. Great shower and plenty of hot water - just don’t drink it. Bottles water provided at no charge. Hardwood and marble floors carry sound and I occasionally could hear the upstairs guest in her high heels. Walls are a bit thin, too, as I could hear the next door guests phone in vibrate mode. Staff very friendly as well as helpful and accommodating - Front Desk Manager Tina was a standout, going above and beyond to assist me. If the weather is nice, it’s within walking distance of some small shops and dining. Looks like an attractive new street mall has just been completed and is awaiting tenants. That has the possibility of being other shopping/dining options in the near future. If attending a race show, you could walk to NECC, too, on a nice day.
Stayed 1 night in Nov 2017
Response from Kevin Zhou on 13 Apr 2018
Dear James, We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the Melia Shanghai Hongqiao. We're very glad to know that you had a wonderful time in Melia Shanghai Hongqiao. Your positive comments will be shared with all hotel staff. We cannot be happier about the comments you wrote. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Yours Sincerely, Melia Shanghai Hongqiao

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and new hotel. Location was a little far though
Stayed 2 nights in Nov 2017
Response from Kevin Zhou on 13 Apr 2018
Dear Anonymous, We hope you had a nice journey back home and that you will once again keep fond memories of your stay at the Melia Shanghai Hongqiao. We're very glad to know that you had a wonderful time in Melia Shanghai Hongqiao. Your positive comments will be shared with all hotel staff. We cannot be happier about the comments you wrote. We assure you in advance of our utmost care and attention and, in the meantime, remain at your entire disposal for any further particular you may wish. Yours Sincerely, Melia Shanghai Hongqiao

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Experience
The general manager and concierge were most helpful. Al staff were very friendly and most happy to help in making me feel comfortable and welcomed. Hotel is brand new and all fittings were perfect and nice.
Stayed 2 nights in May 2017
Dear Victor, Thank you for choosing Melia Shanghai Hongqiao for your stay and for sharing your comments on Hotel.com. It's a real pleasure to read that you are satisfied with the service from the staff and all fittings. We would like to say thank you for your comments on our concierge and general manager and we have shared your comments with them and your feedback encourages all the staff especially the concierge to keep working to deliver our Passion For Service to every guest! We look forward forward to welcoming you soon. Kind regards, Susy Xu THE LEVEL

8/10 Good

Tomoaki

Stayed 5 nights in Jan 2024
Response from Yoki on 22 Mar 2024
Dear valued guests, thank you for staying at The Senz Hotel & SPA . We are committed to continuously improving our services and facilities to provide guests with warm and comfortable staying environment. Our hotel is located in Hongqiao business Circle, adjacent to the Lidoway pedestrian street, transportation is very convenient. Sincerely look forward to your visit again!

10/10 Excellent

ESCALATUR

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Yoki on 17 Dec 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

10/10 Excellent

YOUNGJUN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
나쁘지 않았습니다. 룸서비스가 안됩니다. 위치가 공항과 가까워서 좋아요.
Stayed 4 nights in Nov 2023
Response from Yoki on 10 Dec 2023
존경하는 고객님, 샤야 호텔 상하이 투숙해 주셔서 감사합니다. 투숙객에게 편안하고 따뜻한 숙박 환경을 제공하기 위해 서비스와 시설 개선에 최선을 다하겠습니다.호텔은 홍교 상업 구역에 위치하고 있으며, 하도읍의 보행자 거리와 인접해 있어 교통과 외출이 매우 편리하다.당신이 다시 왕림하시기를 진심으로 기대합니다.

10/10 Excellent

HAJIME

Stayed 1 night in Sep 2023
Response from Yoki on 25 Sep 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel& SPA and for your valuable comments. Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again! -- Thomas Gertz General Manager

10/10 Excellent

Li

Stayed 1 night in Apr 2023
Response from Rita on 28 Apr 2023
尊敬的宾客，感谢您选择下榻上海夏亚酒店并给予珍贵的点评。酒店致力于为您提供宾至如归的体验以及便捷高效的服务，诚挚期待与您的再次相聚！ -- 统博思 酒店总经理

10/10 Excellent

Dario

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel estremamente elegante, colazione varia e molto ricca con ampia scelta fra cibo cinese e occidentale. Ho avuto il piacere di conoscere il general manager, una persona davvero squisita. La zona commerciale pedonale attigua offre diversi ristoranti di buon livello.
Stayed 3 nights in Mar 2023
Response from Rita on 28 Apr 2023
Dear valued guests, thank you for choosing to stay at The Senz Hotel & SPA and for your valuable comments. Touched by your sincere love and affirmation of our General Manager service, your appreciation and promotion is the best encouragement for us! Our hotel is committed to providing you with a welcome experience and convenient and efficient service. We sincerely look forward to meeting you again!

8/10 Good

Yi Tien

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Nov 2019
Response from 米璐 on 28 Nov 2019
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店

8/10 Good

Jacob

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a very nice area. Great fitness room which is really needed when traveling on business.
Stayed 2 nights in Oct 2019
Response from miriam on 28 Oct 2019
Dear guest, thanks for your good comment on Expedia and thank you for choosing Melia Shanghai Hongqiao. We're glad you liked our hotel and the fitness center. Your opinion is highly valuable and help us to improve our services. In the meantime, We remain at your entire disposal for any further particular you may wish. Shanghai Hongqiao Melia Hotel

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
很開心還有提供巴士去地鐵。 服務專業。 我先生6點去游泳，救生員馬上在旁陪伴。
Stayed 6 nights in Oct 2019
Response from 米璐Miriam on 17 Oct 2019
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Miriam Insua 米璐 on 10 Oct 2019
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店

10/10 Excellent

I-yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店非常不錯 服務也很好 但是中國的房客素質不佳，晚上十點還吵，游泳池也吵 歐美房客多且安靜
Stayed 18 nights in Jul 2019
Response from Miriam Insua 米璐 on 8 Oct 2019
尊敬的客人，您好！ 感谢您下榻上海虹桥美利亚酒店并与我们分享您的入住体验！期待您的再次光临，让我们有机会为您提供更加细致的关怀，也希望您可以一直关注美利亚品牌。上海虹桥美利亚酒店

10/10 Excellent

Verified traveller

Stayed 2 nights in Aug 2019
Response from Miriam on 17 Sep 2019
Dear guest， Thank you for choosing Melia Shanghai Hongqiao for your stay。We would like to thank you as well for taking your time to write some comments about your stay in our hotel。 Your opinion is highly valuable and help us to improve our services。On behalf of the staff and myself we are all delighted to have you at Melia Shanghai Hongqiao and hope you will let us make it up to you next time you come for another visit. Melia Shanghai Hongqiao Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
部屋はとても広いです。残念のは防音は良くないです。
Stayed 3 nights in Jul 2019
Response from miriam on 10 Oct 2019
Dear guest， Thank you for choosing Melia Shanghai Hongqiao for your stay。We would like to thank you as well for taking your time to write some comments about your stay in our hotel。 Your opinion is highly valuable and help us to improve our services。On behalf of the staff and myself I must say that is a pleasure to have you at Melia Shanghai Hongqiao and hope it will not be long until you come for another visit. Guest experience

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019
Response from Peilu on 4 Jul 2019
Dear guest, Thanks for your positive comment on booking.com. We're glad to know that you enjoyed your stay with us. Hope to see you soon. Guest Experience

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Peilu on 4 Jul 2019
Dear Guest, Thanks for your positive comment on booking.com. We're glad to know that you enjoyed your stay with us. Hope to see you soon. Guest Experience

10/10 Excellent

CHUN KEUNG ESMOND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Peilu on 4 Jul 2019
Dear Mr. Chun, Thanks for your positive comment on booking.com. We're glad to know that you enjoyed your stay with us. Hope to see you soon. Guest Experience

8/10 Good

Takahashi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋が広く、きれいでした。
Stayed 1 night in May 2019
Response from Rita on 5 Sep 2023
お客様各位senz hotel & spaをご利用いただき、誠にありがとうございます。当ホテルはお客様に便利で効率的なサービスを提供することをお約束します。またお会いできるのを楽しみにしています!

10/10 Excellent

WOO HYUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Peilu on 6 May 2019
Dear Mr. Woo, Thanks for your positive review on Expedia. We're glad to know that you enjoyed your stay with us. Hope to see you soon in Melia Shanghai Hongqiao!