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"Everything was excellent with my stay with two exceptions. The main problem was being awakened at 3am by loud rooster crowing from the poolside through the closed windows. I kept hearing this occasionally until I needed to wake up at 6:30 for diving. The other thing that wasn't perfect was the A/C unit seemed oversized and generated a big breeze when on and overcooled. "

"The hospitality of the entire staff really stands out. The kids also really enjoyed the quest to find staff members from all over the world. All the restaurants were excellent, rooms clean and the pool and beach were well maintained and lots of fun. "

"Everything was great … will do it again "

"Wonderful 2nd stay. Clean rooms, nice new pool, and friendly front desk staff. Disappointed the restaurant wasn’t open but will be visiting again."

"Broken toilet half way through our stay. One outside staff member was very slow on taking orders and was rather unresponsive to trying and getting our order placed. Eventually we got our waters and Nacho's but the tortillas were all very soggy and said it was probably because the staff that delivers the orders took it to the wrong location. We did notify the senior hotel staff members but in the end, it didn't appear things changed with the waitress. She made excuses that it was due to the larger reserved area for a party taking up all of her time. We did notify the supervisor to let him know she needed help but it appeared that didn't happen and we were just offered free drinks from the bar but we declined because we don't drink alcohol. "