4/10 Poor
Verified traveller
1 Nov 2016
Liked: Cleanliness, staff & service, room comfort
The Good Bad and Ugly about Kananga
1. The local Africans that work here are great - they were amazing guys that made my brief stay here tolerable. Thank you guys - you know I appreciated all you did.
2. Location - You're literally in the middle of the wild plains of the Serengeti - One night, several hyenas slept just outside my tent - little nerve racking, but that's the wild for you. 3. Service - The VIP tent was good but the food and service was outstanding considering where you are!!
Here are the problems:
1. Kananga is a Spanish owned camp & they subcontract out their drivers for both the local airport pick up and safari drives - The problem with this is they cannot handle issues related to pick up times that occurred with me - I was left at the local airport for FIVE HOURS!! Yes count that out 1 - 2 - 3 - 4 - 5!!! This is because even though I called to confirm that morning when I was arriving - their driver didn't tell them that he had car issues and was four hours away...Crazy as this sounds - they had their local camp manager bring me lunch but not drive me to the camp merely 15K away because of the contract they have with the other company....OUTRAGEOUS!!
2. Because I arrived a few days later than my expected date - They wouldn't refund me the days I didn't stay...
3. Rudeness - I was in Africa for 8 weeks, and when I had to address some of my concerns with their Spanish office their representative, Julia who was actually Scottish, was down out rude to me...Worst PR...All in all forewarned...
