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Reviews of SEOUL N HOTEL Dongdaemun

2.5 out of 5
SEOUL N HOTEL Dongdaemun
21, Jong-ro 66ga-gil, Jongno-gu, Seoul

Reviews

8.0

Very good

Rating 10 - Excellent. 127 out of 409 reviews" "
Rating 8 - Good. 179 out of 409 reviews" "
Rating 6 - Okay. 63 out of 409 reviews" "
Rating 4 - Poor. 25 out of 409 reviews" "
Rating 2 - Terrible. 15 out of 409 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Priscila

Disliked: Cleanliness, amenities, property conditions & facilities
First the photo that is in your profile, is nothing real, when you arrived you think that you are in the wrong place, there is nothing compared to the photo, I had paid from the 7th to the 20th, also in the add stated that it was the last room lie, and nonrefundable , since it last room got it, and then couple hours later they had a room and refundable. I stay in there only 2 days lost all that money, I had to moved to a better hotel. I will never again used your services, and before putting an add for a place check it out to be sure, that is real, the rooms to small in top, no room service or phone. For less that I paid in that hotel, I am staying in a better hotel. I am staying at Courtyard Marriott, so your recommendation was bad .
Stayed 13 nights in Jan 2024

10/10 Excellent

Gerald, Mesa

Liked: Cleanliness, amenities, property conditions & facilities
The room was unique and such a great experience
Stayed 2 nights in May 2022
Response from staff on 8 Nov 2023
Thank you for your visit. We are so glad you had a great stay experience. Hope see you agian :)

4/10 Poor

Franklin

Travelled with family
Disliked: Staff & service, property conditions & facilities
I have used this hotel many times. But returning after Covid things have changed. The staff are not friendly and not very helpful. The room was not cleaned well. Loads of hair on the bed. Stain marks on cushions. Breakfast is a joke. But to stop breakfast altogether. I could go on. It’s a shame as I always stayed at this hotel. 4 times in the past. Never again.
Stayed 2 nights in May 2022
Response from staff on 8 May 2022
Hello. We are so sorry if you have bad memories during your staying.Also, we will improve what you referred as well. Thank you for your reviews.^^

10/10 Excellent

Princess April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place
Place is neat and affordable.
Stayed 1 night in Apr 2021
Response from 서울앤호텔 on 27 Apr 2021
Thank you for your review. Hope you had a good time in our hotel. Thanks :)

4/10 Poor

Christopher

Disliked: Staff & service
DODGY REBOOKING
I booked a single loft room as I was very keen to stay in this room but they rebooked it to someone else!
Stayed 1 night in Feb 2020
Response from chae on 26 Feb 2020
Thank you for your review. We are really sorry for the inconvenience. We will be listening and figuring out the solutions as you mentioned. Thank you and we hope to see you again. :)

10/10 Excellent

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast for the hotel price. Good location for transportation.
Stayed 3 nights in Feb 2020
Response from Claire on 16 Feb 2020
Thank you for your staying and review. Thank you and we hope to see you again. :)

6/10 Okay

Verified traveller

Stayed 2 nights in Feb 2020
Response from chae on 10 Feb 2020
Hello. This is Seoul N hotel. At first,Thank you for staying our hotel and having good memories for us. Your detailed reviews will help to other guests. When you visit seoul , we hope to meet you again. Thank you.^^

8/10 Good

Biancs

Liked: Cleanliness, property conditions & facilities
The hotel was amazing, the location can be easily found. But the only thing that disappoint me was the buffet section. The mgt should consider changing the menu everyday. It’s sickening to eat the same meal every morning. And also the mgt should provide a bigger set of towels. The towel provided was just good for washing your face, which was too small. But overall, the wifi, staff and the room was ok.
Stayed 5 nights in Jan 2020
Response from charling on 29 Jan 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at hotel a few times. Very happy with the hotel. Clean and near huge market. Easy to get to the airport too.
Stayed 1 night in Jan 2020
Response from charling on 26 Jan 2020
Thank you for your feedback. Hope you have a good trip in Korea. Thanks:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and comfortable, however the location wise is not very good as it was located along the small alley which was quite dark at night, hence it was hard to find. Especially for female travellers, this might be a safety issue for them. Moreover, have to also watch out for oncoming vehicles which can be a potential hazard too.
Stayed 10 nights in Jan 2020
Response from Daisy on 19 Jan 2020
Thanks for your review. If you let us know before you leave. We would let you know another way to come to hotel form subway. We hope to see you again. Thanks

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2019
Response from Lee on 9 Dec 2019
Thank you for your staying. Hope to see you next time. Thanks :)

10/10 Excellent

zaza, tokyo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First I booked the standard single room,but the single type room was full, so they upgraded to the triple room. It was so nice and clean room. It's maybe a little bit narrow for using by three people.You have to open your suitscase alternately. Despite being very cold outside the room was so warm without air conditioner. And the size of towel was like for face, but it was thick so there was no problem at all. I loved this hotel.
Stayed 2 nights in Dec 2019
Response from staff on 6 Dec 2019
Hello. This is Seoul N hotel. As you felt happy during your staying, we are so glad to hear that.^^ If you have chance to visit Korea , We will wait to see you again. Your detailed reviews will be helpful to other guests. Thank you for staying our hotel and review .^^

6/10 Okay

Verified traveller

Disliked: Amenities
I only stayed one night. The property is decent. The rooms are decent. The bathrooms got pretty messy quickly. A coupld of the bathroom stalls ran out of toilet paper. The guests were noisy and not too considerate. It was difficult to sleep. I recommend ear plugs. If you need a place to crash, it's decent enough. The neighborhood is not that great. The price was good. I would consider staying again for only one night if needed.
Stayed 1 night in Dec 2019
Response from claire on 4 Dec 2019
Thank you for staying and your review :) Hope to see you again.

10/10 Excellent

CHI KEUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is pretty good for the price but the noise from other rooms and outside are the problem.
Stayed 4 nights in Nov 2019
Response from staff on 24 Nov 2019
Hello. This is Seoul N hotel. As you felt happy during your staying, we are so glad to hear that. If you have chance to visit Korea , We will wait to see you again. Your detailed reviews will be helpful to other guests. Thank you for staying our hotel and review .^^

8/10 Good

Marisa W.

Liked: Staff & service, room comfort
Small room
When checking in, we were informed they will charge extra if we want the room made or change of bed sheet.. However they can chanege towels which is the size for drying hair according to the N. American standard. We stayed for 3 nights. The towels were not changed. So you have to bring the used one to the front desk to exchange for the fresh one. The room is very small. Breakfast was very very limited. Refills were slow sometimes. Space is limited too.
Stayed 1 night in Oct 2019
Response from Lee on 21 Nov 2019
Hello. This is Seoul N hotel. We are so sorry for your inconveience. But For changing bed sheets, you can ask more than 4nights. Also, For changing towle, you should ask everyday. Because some of guest do not like to enter room without permission. We should be careful for our guests. Thank you for staying us.^^

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast. Super helpful staff. Excellent english spoken.
Stayed 1 night in Oct 2019
Response from LEE on 17 Oct 2019
Hello. This is Seoul N hotel. As you felt happy during your staying, we are so glad to hear that.^^ If you have chance to visit Korea , We will wait to see you again. Furthermore,we will be much more better for our guests. Thank you for staying our hotel .^^

6/10 Okay

Verified traveller

Disliked: Room comfort
Valuable for budget accommodation
Around 7-10 minutes walk to Dongmyo station. Room service need to arrange by hotel calling card, bring to reception. Everything is fine for budget accommodations and hotel is quite new. The only thing is sound insulation in room is not good, noise can heard clearly from outside building and corridor.
Stayed 8 nights in Sep 2019
Response from Lee on 7 Oct 2019
Thank you for your review. We are really sorry for the inconvenience. We will be listening and figuring out the solutions as you mentioned. Thank you and we hope to see you again.

6/10 Okay

Guest, Taiwan

Liked: Staff & service, amenities
Cheap price and good location, the single room is small with a upper deck for sleeping, but difficult to climb (I’m a 6ft height sporty guy). no refrigerator in room ( the information on website said yes) but not a big problem. Disadvantage： The sound-proofing insulation is bad. You can hear everything even someone is farting next door, haha.
Stayed 5 nights in Sep 2019
Response from chae on 30 Sep 2019
Thank you for your review. We are really sorry for the inconvenience. We will be listening and figuring out the solutions as you mentioned. Thank you and we hope to see you again. :)

10/10 Excellent

Wax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place very accomodating staff, and the hotel is near the subwaybstation and bus
Stayed 6 nights in Sep 2019
Response from chae on 23 Sep 2019
Thank you for choosing our hotel and your review. We hope you will have good memories in Korea.Thank you.

8/10 Good

Thu-thuyen

Liked: Cleanliness, property conditions & facilities, room comfort
Good hotel, great location, ok staff
Staff was was helpfull with local transportation and direction. However they would not give effort to call around to help find a wheelchair for my son (he had broken his foot and was on clutch during the vacation). Luckily a receptionist at National Museum of Korea help us borrow the wheelchair for free at this j서울시립남부 장애인종합복지관
Stayed 9 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
free drinking water, good breakfast, friendly staffs
Stayed 3 nights in Sep 2019
Response from shelly on 11 Sep 2019
Thank you for your review. We will keep doing our best to satisfy every traveler. Thank you

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
A good stable environment. Location is good for getting to buslines and subway; plenty of eateries and grocery markets.
Stayed 1 night in Aug 2019
Response from staff on 23 Aug 2019
Hello. This is Seoul N hotel.^^ As you felt happy during your staying, we are so glad to hear that.^^ If you have chance to visit Korea , We will wait to see you again. Furthermore,we will be much more better for our guests. Thank you for staying our hotel .^^

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Dorm is pretty clean, the location is convenient if you have certain things to do there( I was there for the business). Breakfast is very minimal but I think it’s very reasonable considering I stayed at the dorm.
Stayed 4 nights in Jul 2019
Response from staff on 31 Jul 2019
Hello. This is Seoul N hotel. As you felt happy during your staying, we are so glad to hear that.^^ If you have chance to visit Korea , We will wait to see you again. Furthermore,we will be much more better for our guests. Thank you for staying our hotel .^^

8/10 Good

majed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2019
Response from LEE on 30 Jul 2019
Hello. This is Seoul N hotel. As you felt happy during your staying, we are so glad to hear that.^^ If you have chance to visit Korea , We will wait to see you again. Furthermore,we will be much more better for our guests. Thank you for staying our hotel .^^

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from chae on 2 Jul 2019
Thank you for your staying and your review. Hope see you next time when you visit Korea. Thanks :)

6/10 Okay

Verified traveller

Stayed 7 nights in May 2019
Response from staff on 1 Aug 2019
저희 호텔을 이용해 주셔서 감사합니다. 좋은 점은 더 발전시키고, 부족한 점은 보완하여 쾌적한 숙박을 위하여 최선을 다 하겠습니다. 감사합니다.

2/10 Terrible

Miss

Disliked: Staff & service, amenities, property conditions & facilities
I've booked a single room foe myself but they put me in a room with bunk bed. The bathroom itself does looked like it meant for handicap person. I made a complaint but said they could put me in a single room with double bed but I will have to pay more! My bf, who was not on a trip with me had to upgraded the room just to avoid any more bad services from the hotel staff. This is disappointing as for my second time staying at this hotel. Never again!
Stayed 8 nights in Apr 2019
Response from Lee on 3 May 2019
Hello. This is Seoul N Hotel. As you booked single room, we gave you single room. Last time, you stayed in double Room. So if you want double room, you should make reservation to Double room not single room. We are so sorry for inconvenience. But your room type was single room. That is why we gave you single room. Thank you.^^

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Mar 2019
Response from staff on 13 Jun 2019
Thank you for your review. When you have time to visit us, we promise we will not make you disappointed as well. We are waiting for you all the time. Thank you. ^^

10/10 Excellent

Monkeymouse, Bangkok

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We lost the Item in room and get it back by called to reception (lady). Very good staff, cleaned . We will come back again for sure .
Stayed 3 nights in Mar 2019
Response from staff on 30 Apr 2019
Thank you for your review. As you felt everything was fine, we are really happy to hear it. When you have time to visit us, we promise we will not make you disappointed as well. We are waiting for you all the time. Thank you. ^^

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was easy to find and away from busy road
Stayed 4 nights in Mar 2019
Response from chae on 22 Mar 2019
Thank you for your staying. Hope see you next time. Thanks :)

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The breakfast needs to be altered and changed as everyday was the same food provided.
Stayed 14 nights in Feb 2019
Response from chae on 5 Mar 2019
Thank you for your feedback. We will try to improve. Hope see you next time:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Brand new building, welcoming staff members and clean facilities.
Stayed 5 nights in Jan 2019
Response from staff on 11 Feb 2019
Thank you for staying our hotel. Other guests will get information from your reviews. If you have chance to visit again, We will make you more comfortable staying. Thank you for visiting us. ^^

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019
Response from LEE on 23 Jan 2019
Thank you for your staying. We Hope to see you next time :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2018
Response from shelly on 2 Jan 2019
Thank you for your review. Thank you and we hope to see you again. :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Small space but clean and comfortable. I will suggest this place with friend .
Stayed 3 nights in Nov 2018
Response from Shelly on 25 Dec 2018
Thank you for your staying. Hope see you next time. Thanks :)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Still new & cheap except short of big towel supply.
Stayed 5 nights in Dec 2018
Response from chae on 17 Dec 2018
Thank you for your staying. Hope see you next time. Thanks :)

4/10 Poor

Nancie, Mill Creek, WA

Disliked: Staff & service
The room was much smaller than description, they don’t provide bath towels, no coffee or tea for the coffee pot, etc. i guess you get what you pay for!!
Stayed 1 night in Dec 2018
Response from chae on 11 Feb 2019
Thank you for your review. We are really sorry for the inconvenience. We will be listening and figuring out the solutions as you mentioned. Thank you and we hope to see you again. :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2018
Response from chae on 7 Dec 2018
Thank you for your staying. Hope see you next time. Thanks :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2018
Response from chae on 7 Dec 2018
Thank you for your staying. Hope see you next time. Thanks :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
Stayed 8 nights in Aug 2018
Response from chae on 27 Nov 2018
Thank you for your staying. Hope see you next time. Thanks :)

10/10 Excellent

Yuhan, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room is special. All of staff are nice and kind.
Stayed 3 nights in Nov 2018
Response from karl on 19 Nov 2018
Thank you for your staying. Hope see you next time. Thanks :)

10/10 Excellent

Daniel, Kaohsiung, Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities
Except for the boring breakfast, everything is fine. Btw, the waiting time for elevator will be long because there is only one elevator for residents among the 14 stories...
Stayed 3 nights in Nov 2018
Response from chae on 14 Nov 2018
Thank you for your review. We are really sorry for the inconvenience. We will be listening and figuring out the solutions as you mentioned. Thank you and we hope to see you again. :)

8/10 Good

Verified traveller

Stayed 4 nights in Oct 2018
Response from chae on 7 Nov 2018
Thank you for your staying. Hope see you next time. Thanks :)

8/10 Good

Attapon, Rangiora

Liked: Cleanliness, property conditions & facilities, room comfort
Small hotel but it has got what I needed. I would stay there again next time.
Stayed 1 night in Nov 2018
Response from Jiyeon on 4 Nov 2018
thank you.

8/10 Good

Julee, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located close to the metro which is great. Breakfast was really disappointing so we never used this “amenity” but with Korean bakeries all around, that was fine! Our room appeared mostly clean but we did find hairs in the bed AND a huge piece of stale bread stuffed in the drawer?! The bathroom situation is not ideal. Its not a real door so you can literally hear and see everything. Were married so not a big issue for us but for others, this would be really awkward. And lastly, the elevator takes forever. I think this is a good place to stay if you want a private room just for a few nights only to rest, but I also think you can find much better value in Seoul. Even with all this said, we had a pleasant stay, but we would not return.
Stayed 4 nights in Sep 2018
Response from shelly on 5 Oct 2018
Thank you for giving us good point. We will keep trying to find good ways to make guest satisfied. We hope to seeing you agian.

10/10 Excellent

Audrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice cosy place
Very responsive staff and room are exactly the same.. Comfortable and clean rooms quite near to subway within 10mins
Stayed 7 nights in May 2018
Response from chae on 19 Sep 2018
Thank you for your staying and the review. Hope see you next time :)

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Aug 2018
Response from KARL on 19 Aug 2018
THANK YOU.

8/10 Good

Hazmei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay in the shared room (mixed)
Friendly stuff and cheap stay. Didn't have a good sleep on the last night as someone was being inconsiderate by speaking on the phone late night. Your mileage may vary but I would recommend anyone on a backpacking trip or low budget to stay at the 8-bed mixed dormitory. Do be considerate to other guests during sleeping hours or make the call at the lobby instead.
Stayed 2 nights in Jul 2018
Response from KARL on 10 Aug 2018
Thank you for your review. Thank you and we hope to see you again. :)

10/10 Excellent

BUNNY_L, UT

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2018
Response from KARL on 15 Jul 2018
THANK YOU!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel, the staff was very good and helpful, but the hotel location is not easy to find out.
Stayed 2 nights in Jun 2018
Response from karl on 2 Jul 2018
Thank you for your staying and your review. Hope see you next time :)